Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted this provider based on recommendations to help us solve our septic tank problems. **************** agreed to come take a look which he did. He probed our yard and in the process found a clean out we didnt even know we had. Having difficulty finding the tank, he said he would return the next day after we were able to dig up the one line. I asked what was owed for this day and he said we would settle up when the job was done. He never mentioned any costs nor said he would give an estimate, just immediately went to work. He worked the second day without any notification that he was coming to do work, without any discussion of what was to be done, and without my agreement for the work to continue. On the second day he was able to locate the tank using a camera and had located a second clean out that was under the ground level. Ultimately his business was able to empty the tank and he reported that the tank needed a riser kit. At this point I asked for an invoice of what work had been completed before I agreed to additional charges. The first invoice, without the riser kit, showed $1,075 due and **************** then stated that he could complete the riser install and the bill would be ****. Even though I had not agreed to the high charges that were levied for locating two clean outs that were purely coincidental (250), nor had I agreed to the camera work to find the tank as no scope of work had been agreed to in any capacity, I was left with the only option of finishing the work. **************** then said he would complete the work for $1100 total. The day he completed the work he asked who would pay him. I requested a final invoice showing the work completed. He became rude and wanted to simply argue for payment. He did send a final invoice but then demanded pay. He accused me of not having money and demanded payment. He was beyond rude and aggressive in his manner of speaking and threatened to take us to court. I had told him he would get his payment.

  Business Response

  Date: 04/22/2023

  The customer contacted Hunter ********************** Service on March 17, 2023 asking for service. We arrived at the address and proceeded to locate the tank. The job took place over numerous days. We located two cleanouts, and the tank was located with a camera service. The tank was also vacuumed out.  
  Hunter Septic would have gladly given an estimate if one was requested. The customer and his wife were aware of us working and being on site multiple days. There is a text thread,where updates were given, that span from day 1 to us asking for payment.
   We let the customer know that he should purchase a riser kit for his system. He was made aware of the total and asked for an itemized receipt before having the risers installed. On March 23, 2023, a receipt was sent and then he requested for the risers to be installed. His response was Thank you for this. Please complete the work as planned today; please do install the kit. Thank you!
   A final invoice was sent on March 24th with a balance of $1100.00. There was not a prior arrangement to pay later, so payment was expected.After going back and forth about payment and when/ if we would receive it, there were conversations about going to court. The customer then said he wouldnt be able to pay until he was paid that week. If this was communicated, an arrangement could have been made about when payment would be received. As far as being charged for locating the cleanouts, that is non-negotiable because it was part of the work completed. Thank you. 

  Customer Answer

  Date: 04/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  3221 *********

  ******, ** 38651