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Business Profile

Car Wash

Car Wash USA Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Car Wash USA Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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Car Wash USA Express has 21 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently, I got a car wash here last December. Since then they have been charging me $22. a month for a membership. I did not sign up for a membership and have never been back there. I cannot even find Car Wash USA Express on maps to go back and get myself off the membership. I don't know where they are. If you call the phone number listed with the credit charge there is not a person to talk to. I was signed up for a membership without my knowledge and I want out of it. My $132. in charges since last December back would be nice also.

    • Initial Complaint

      Date:05/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went through this car wash one time purchased a single wash and now my card gets charged 2995 and Ive tried reaching out to these via their online fill out a customer form. Will email you or call you with no no one responding or anything and I need this to benot taking out of my account because I dont have a RF ID number which I guess is a membership number so yeah I dont think this isvery good business for them to continue to do this

    • Initial Complaint

      Date:05/27/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to ****** a monthly car wash membership since November 2024. I tried twice via their company email provided online. And either late March or early April 2025 I went to the Take 5 Car Wash location on ********* where I signed up - to cancel the membership. I was assisted by a manager and did so online. I scanned the membership card. So I felt assured that the cancellation was done. I am still getting a $27 charge on my credit card every month. Just got one on May 25th. I have to contact my credit card company every single month to dispute this charge. The car wash must be aware of my monthly disputes so I am perplexed as to why they continue to bill my card. I just want them to stop billing my credit card every month. I do not want their services and will never purchase another membership from them. If I am billed one more time I will post on my social media sites warning the public not to purchase car wash memberships from them and share my experience. Thank you.

    • Initial Complaint

      Date:05/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2024 I went to the Car Wash USA #4 **************************************************** Ga. I asked for a car wash, paid with my debit card. ( big mistake) the operator gave his speech in broken English, we stated that we just wanted one car wash, he charged my debit card *****. This week I checked my bank account and discovered that this company had been charging my bank account ***** a month for the past 6 months! I called the car wash, they said someone would call me back from their dispute department, no one called back. I called my bank and reported this fraud. From the other complaints on this, and other sites, it looks like this form of theft is a common practice with this company. No one should ever hand over their debit card to anyone at ********************. I have nothing to upload because I did not sign a contract. I only signed for 1 car wash.

    • Initial Complaint

      Date:05/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving unauthorized monthly charges of $34.99 on my credit card from Car Wash USA Express. I never knowingly signed up for any car wash membership, nor have I used any services from this business. The charges have been appearing consistently, and I only recently discovered that they were being billed under the name Car Wash USA Express with the contact phone number ************.I have no recollection of agreeing to any recurring payment or providing authorization for such a charge. This feels misleading and unauthorized. I attempted to research the company and found that many others have reported similar issues, suggesting this may be a recurring problem.I am requesting a full refund for all unauthorized charges and the immediate cancellation of any membership or subscription that may have been set up in my name or tied to my credit card. I also request written confirmation that my information has been removed from any future billing or marketing lists.

      Business Response

      Date: 05/09/2025

      *********, 

      Thank you for contacting the Take 5 ********************** Team. My name is ******* and it would be my pleasure to help you today!
       
      I'll need some additional information to find your account.
      What name is the pass under?
      What is your phone number?
      At which location did you purchase your pass? (not where you live, but where the car wash is located)
      What is the full Pass ID number located on the **** sticker that was placed in your windshield? This number may or may not include a plus (+) sign. You can also take a photo and attach it to this email.
      License Plate Number (If no sticker and the Car Wash uses license plate readers)
      Reason for cancellation (moving, sold vehicle, etc.)
      Do you have your membership through the Take 5 Car Wash App? 
      Note: If you are not able to locate that number, we can also look it up with the first FIVE and last FOUR digits of your credit card.
       
      Let me know if you have any questions and I hope to hear back from you soon.
       
      It is our pleasure to serve you,
       

      *******
      Customer Care Lead, *****

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a single car wash, did not ask for membership at all. I had just bought new truck and wanted a one time wash and now i am have an attempt of $22 trying to come out of my account as of today 4/25/25

      Business Response

      Date: 04/25/2025

      Hi *****,

      Just a friendly reminder that our memberships run on a monthly basis, so if you decide you don't want to keep it going, simply cancel anytime.

      Your Monthly Unlimited Membership 93428+123434 has been deactivated, and your credit card will no longer be charged for renewal.

      If you would like to reactivate your Monthly Unlimited Membership in the future, you can use the same sticker you already have. We hope to see you again!

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When Take 5 car wash took over from the last owner, I was never notified of a price change My debit card has been charged $39.99 per month for almost 2 years when their monthly fee is $27.00. According to their terms and conditions , customer is supposed to be notified by phone or email. Their customer support team emailed me after I complained and said they don't have to reveal about price changes. But after further review , it is stated in their terms they will notify customers.

      Business Response

      Date: 04/23/2025

      Hello ****,
       
      We do not automatically raise or lower your plan billing rate when a price change occurs. Per our Terms and Conditions, we are not required to notify you of changes to the plan or pricing. You have been receiving the Unlimited Plan at the level and price in effect when you signed up and accepted. 

      This is Take 5 Car Wash's official stance on the matter.

       
      Thank you, 

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      **** *****
      520 ****** ******* Rd
      Batesburg, SC 29006

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first charge of $19.99 occurred on October 27, 2023 at the *********, ** location. The first wash was offered for free, so I accepted. My second visit, I paid for a single wash of $19.99. I do not recall the exact date of the second visit. However, I clarified with the attendant my interest in purchasing a single wash which she confirmed. At no time did I express interest in a membership. I've been incurring monthly charges since October 2023 with the latest charge being on February 26, 2024: a total of 5 months.I've put in a membership cancellation request via their phone number and also submitted a ticket with the manager at the *********, ** location (3/4/2024). I want the membership cancelled as well as a refund for all but one of the charges.

      Business Response

      Date: 03/05/2024

      I wanted to inform you that your Monthly Unlimited Membership 21415+643801 has been deactivated, and your credit card will no longer be charged for renewal. I am here to assist you with processing a refund of $79.96. Unfortunately, we are unable to issue a refund to your credit card on file, the refund has been declined.
        
      We offer two options for receiving your refund:
       
      If you prefer to have the refund deposited directly into your account, we will need the following information:
       
      A copy of a voided check displaying your name and bank account details. (Preferred option)
      An ACH document from your bank containing your account information and name.
      The following ACH Deposit information:
      Bank Name:
      Bank Address:
      Bank account holder name (the payment must be issued to this individual):
      Bank ABA routing number:
      Bank account number: 
      This process typically takes 4-10 days.
       
      OR
       
      If you would like to receive a check instead, please provide us with your mailing address. This process usually takes 4-6 weeks.
       
      I apologize for any inconvenience this may have caused, and I look forward to hearing from you soon.

      Please respond to our email to you to complete this. 

      Customer Answer

      Date: 03/05/2024

      I would like to resolve this via a mailed check. The business asked me to respond to an email they supposedly sent; however, there is no email from them either in my inbox or spam folder. 

      Customer Answer

      Date: 03/05/2024

       

      From the CONSUMER:
      Sent 3/5/2024 6:05:42 PM
      Read by ******************** on 3/5/2024 6:06:44 PM
      I would like to resolve this via a mailed check. The business asked me to respond to an email they supposedly sent; however, there is no email from them either in my inbox or spam folder. 
      From the CONSUMER:
      Sent 3/5/2024 6:30:21 PM
      Read by ******************** on 3/5/2024 6:31:04 PM

       
      Complaint: 21385011

      I am rejecting this response because:

      Thank you for your response. However, I have not received an email from your business either in my inbox or my spam folder. Please send the email so that I can provide the information needed to process my refund. 


      Sincerely,

      ***************************

      Business Response

      Date: 03/08/2024

      Your refund check request for $79.96 has been submitted to our corporate office for processing.

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to get my car washed November 14, 2023 and without my knowledge have been getting charged $33.99 every month since then (a total of three charges). When I initially got my car washed at one of their locations it had not been explained that this was going to be a monthly charge, only recently have I noticed that I'm being scammed. I have filled out a member cancellation forum using their website but have yet to hear anything back."Membership Number": 73350+921881 Location where plan was "purchased": *******************************************************************************************

      Business Response

      Date: 01/18/2024

      Your Monthly Unlimited Membership 73350+921881 has been deactivated and your credit card will no longer be charged for renewal, however, you can still use your pass through the close of business on 2/13/2024. We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future. No refund was due because you notified us of cancellation less than 7 days before the billing cycle. 

       

       

    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in ******************** and visited the ******* area in September. I washed my vehicle at this business, while I was in town. I have been charged for what I can only assume is a monthly fee, for October and November. I did not sign up for this service. I have attempted to contact Car Wash USA several times, but I get the same auto generated responses. The charge is $34.99 per month.

      Business Response

      Date: 11/27/2023

      Your Monthly Unlimited Membership A-MD8N7JN has been disabled and your credit card will no longer be charged for renewal. A refund of $69.98 has been processed to your credit card. Please allow 3-5 business days to see the refund on your statement.

    Car Wash USA Express is NOT a BBB Accredited Business.

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