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Business Profile

Car Wash

Car Wash USA Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for Car Wash USA Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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Car Wash USA Express has 21 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Rajeeni R

      Date: 05/08/2023

      I was getting a car wash on ****************************************. Car wash left soap suds on my brand new vehicle. No ************ was available to do my tires. Manager had left the building with no return. Would like a refund for not getting the proper car wash and inconvenience for reporting and no one caring. I paid ******************************************************************************************** it. The employee ******* told me stories of him and other employees smoking marijuana in the office while the customers complained about refunds and damages done to their cars. He also explained that the company would not fix any issues or problems if you had any. Everything is basically at you own risk. There is no receipt paper in the credit card machine for a reason, its to make sure customers dont get refunds. Somebody has got to do something about this car wash. It is truly taking advantage of customers and no one will help.

    • Nick B.

      Date: 12/03/2022

      After 4 months of waiting, they decided to NOT fix the $1,600 of damage they caused to my car. Have been advised it would cost me too much for small claims and that my insurance would claim in subrogation. So Im the only one that will receive any penalty or inconvenience. SWEET!If their machine chews up your car, they wont fix it because our engineers dont see how our machine could do that. Well my car didnt do it to itself. So that car wash cost me $1618 + an increase to my monthly insurance for 3-5 years! Do not recommend!

    • Vanessa M

      Date: 10/25/2022

      On April 26, 2022 I went to Car Wash USA Express on ************************************************** for a quick wash. The young man that works there asked me if I would be interested in purchasing a car wash packet for 30 days and I could come as many times as I wanted ******* THOSE 30 days. I agreed, so I ran my credit card April 26, 2022 for $44.99. However *** 26, 2022 my card was charged again $44.99. I was Only suppose to be for 30 days and should have ended *** 26th. Again My card was ran on JULY 1, 2022 for $44.99. I First called Car Wash USA Express, and told them this was done without my consent. I Only agreed to 30 days, this is not right and I want a refund for *** and July. (Notice **** was skipped). ******* I spoke with, told me and acknowledged to me on 10/17/2022 that they apologize and had been taken over by new management, and this matter will be resolved. They said they would contact me by email. I have called twice and still no email. So I called ********** told them the situation, they understood and blocked anymore payments that would go through because they said my account was "recurring", again This was done WITHOUT my consent. I was more so disappointed in myself for not catching this sooner. These people stole $89.98 from me. Yes! I did agree to $44.99 1- TIME! I had to redispute with ********** but I have not heard back from them. Car Wash USA Express will trick people and not tell the truth about their product. I am very upset with them and I will NOT be going back. I hope something can be done, so this won't happen to someone else.

    • Joseph G

      Date: 08/02/2022

      This company is horrible. There car wash in ********** ** scratched the entire passenger side of my 2 day old brand new car. Upper Management (ie, district manager) told me that they wouldnt repair my vehicle to take them to court

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