Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tires and problem causing the abnormal wear

  Business Response

  Date: 05/30/2025

  Dear Better Business Bureau,

  Thank you for forwarding the complaint submitted by Ms. ******* ****** regarding her concern about abnormal tire wear.

  At Homer Skelton *******, we are committed to transparency and quality customer care. Ms. ****** brought her vehicle in for inspection under RO #*******. Her concern was that the tires were wearing abnormally fast.

  Upon inspection, our technician documented the following:

  • No damage or concerns were found with any of the vehicles suspension components.
  • The wheel alignment was determined to be out of factory specification, which is a common cause of accelerated or uneven tire wear.
    • Its important to note that vehicle alignment can be affected by several everyday factors, including:
      • Normal driving over time
      • Potholes or rough road conditions
      • Hitting curbs or road debris
      • Sudden stops or minor impacts
  • Ms. ****** had an open case with ******** (Case #*********), which we supported by submitting our findings.
  • ******** declined any warranty coverage or assistance regarding the tires at this time.
  • As a result, no repairs were performed, and no charges were applied, including the waiving of the standard multi-point inspection fee as a courtesy.

  Tires are considered wear-and-tear items and are covered by the tire manufacturer rather than the vehicle warranty. Since there was no defect in vehicle components and the tire manufacturer declined coverage, we are not in a position to replace the tires at no cost.

  We do understand Ms. ******* frustration and remain happy to assist her further, including offering our alignment services should she choose to move forward. Proper alignment is critical to maximizing tire life and vehicle performance.

  We are committed to fair and respectful treatment for every customer and welcome the opportunity to resolve this professionally.

  
  

  ******* *******
  HOMER SKELTON HYUNDAI

  GENERAL MANAGER
  8145 CRAFT RD

  OLIVE BRANCH, ** 38654

  ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  ******************

  ************ OFFICE

  ************ CELL

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, 2023 I canceled a *************** Contract and Windshield Repair/Replace for the amount of $4,677. The insurer CNA wasnt notified until February 27, 2023. The insurer sent the dealership confirmation of the cancellation on March 3, 2023. The dealership as of April 3rd 2023 have not sent the refund to my financial institution. I have been paying interest on the loan because of this delay. According to my research the dealership has 30 days from time of cancellation to return the payment.

  Business Response

  Date: 05/01/2023

  We at Homer Skelton ****************************** would like to express our sincere apologies for the delay in processing your warranty cancellation.

  We understand that this has caused you inconvenience and frustration, and we would like to assure you that we are working diligently to resolve this matter as soon as possible.
  We recognize that you made the decision to cancel your warranty for your own personal reasons, and we respect your choice. However, we understand that the delay in processing                                                                                     your cancellation has caused you concern about out of pocket expenses. Please be assured that you will not be responsible for any out of pocket expenses, and we will take care of                                                                                       all necessary reimbursements.

  We are sorry that this experience has not met your expectations, and we would like to make it up to you. As the General Manager of Homer Skelton ******************************,                                                                                       I would like to extend a personal invitation for you to return to our dealership. We would like to offer you a complimentary service for your vehicle, as a gesture of goodwill and appreciation                                                                                 for your business.
  We value you as a customer, and we want to ensure that your experience with our dealership is a positive one.                                                                                                                                                                                                        If there is anything else we can do to make this right, please do not hesitate to contact us. Thank you for your patience and understanding.

  
  Sincerely,

  
  *************

  General Manager

  Homer Skelton Hyundai

  Genesis of Olive Branch
  
  
  
  

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. 

  
  Sincerely,
  
  *************************

  ***************************

  *******, ** 38125