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Business Profile

Convenience Store

Junction Oxford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Junction Oxford's headquarters and its corporate-owned locations. To view all corporate locations, see

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Junction Oxford has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, October 6th, 2024, at 7:34:44 PM, I purchased $20 worth of gas at ********************************* on pump number 3. I selected 87 octane fuel and began pumping gas into my vehicle. After starting the pump, I waited inside my vehicle for the gas to finish dispensing. Once the pump stopped, I replaced the nozzle and started my vehicle, only to realize that no gas had been dispensed. Despite the pump indicating the transaction was complete, my vehicles fuel gauge showed no change.I have clear video and photographic evidence that the gas did not pump and that this issue is not related to my vehicle. Additionally, I have receipts that verify the transaction and proof that my vehicle's fuel gauge is functioning correctly.When I returned to the gas station to resolve the issue, the manager informed me that nothing could be done, stating that since the pump showed gas was dispensed, they could not assist me further. I have recorded evidence of this conversation as well.I was supposed to receive 7.4 gallons of gas but received none. I am seeking a resolution in the form of either a refund or the proper amount of gas I paid for.

      Business Response

      Date: 10/09/2024

      Our pumps are equipped with a liquid meter that does not register fuel pumped without liquid actually flowing through it.  Our manager verified with video surveillance footage, along with a visual inspection of the pump, that the customer did in fact pump the fuel into his vehicle.  Our manager also performed a visual inspection with him as he pumped fuel from another pump into his vehicle.  During this pumping session his vehicle's fuel gauge was observed not registering the fuel that had been pumped and the needle was moving sporadically.  After our investigation from corporate headquarters, we believe that the customer has a mechanical issue with his vehicle and that he did receive the $20 worth of fuel that he paid for.  We will be unable to issue the customer a refund at this time.  We value our customers and really hope that he will continue to be a customer of the Oxford **********************.

    • Initial Complaint

      Date:05/13/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I purchased a pack of Marlboro black with the red stripe shorts supposed to be dollar off they rang up the same price as the non-dollar off packs. I was trying to purchase quarters because thats all I had at the time they refused to take the quarters.

    Junction Oxford is NOT a BBB Accredited Business.

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