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Business Profile

Roofing Contractors

Byrd on the Roof LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Byrd on the Roof replaced my shingles. I think it was 2 years ago. Since then I have had a leak show up periodically. The crew did return once and tried reflash and seal the presumed leak. It has leaked at least twice and I have called. promises to send someone but nobody showed up. Today there is water on the floor, a water stain on my ceiling and damage to the wood floor.I called the company but was sent voicemail.

    Customer Answer

    Date: 05/27/2025

    BBB,

    Ironically the day I submitted my complaint , the company did get in touch. A man was dispatched and did attempt to repair and stop the leak. 

    It has rained at least several times since the repair and we have not detected any leaks.

    I am hopeful this last repair was successful.

    BTW- *********** did not ask for any  reimbursement for this work. 

    I am cautiously satisfied. 

     

    ****** ******. 

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