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Business Profile

Patio Enclosures

Gulf Coast Patio and Screen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Enclosures.

Complaints

This profile includes complaints for Gulf Coast Patio and Screen's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gulf Coast Patio and Screen has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gulf Coast Patio and Screen

      24599 Oak Island Dr Pass Christian, MS 39571-8154

    • Gulf Coast Patio and Screen

      14275 Highway 49 Gulfport, MS 39503-8647

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 4, 2023 screen rm was completed.. May 9th called company sent pic as special s**** was missing.. After waiting 2 wks with no response I finally purchased.. **************** is only 8 minutes away.. July 2023 I noticed by drip sounds, leaking.. Lifted new carpet to find large puddles of water from previous days rain. Called and spoke with owner.. He informed me workers were busy but would stop by to repair.. As he mentioned it was probably the overhead pans a 15 minute fix.. I called spoken with owner once a week since.. Finally I sent owner pics of water puddle 9-11-23 asking if maybe he could send someone else since he kept saying the person who did my screen room was out of town.. Owner assured me another tech who is at the shop all the time would swing by. Now 12 phones calls and text mssgs later( placed once a wk ) owner will not even respond.. Tku for your quick response as rainy season is now upon me.. *****

      Customer Answer

      Date: 10/27/2023

      Problem has been resolved.. Tku!!

    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in Baton Rouge, LA. I had them install a patio roof extension and screen, in addition to adding gutters in January 2023. The installers did a poor job on the gutters. The brackets looked like a child had cut them with rusty scissors, and the gutters themselves were crooked. They insisted repeatedly over 4 months that they're guys would be out to take care of it. In addition, the roof leaks in 2 spots. I got up on a ladder March 15, 2023 to see what the problem could be, and that is when I discovered that they didn't even install a cover on top, they had left bare brackets! I've left countless messages and texts in the last 2 months, to which I've yet to receive a response. I Googled the phone numbers on their web page, and found that they have multiple webpages under different company names, but the same phone numbers and pictures. I tried calling all of those numbers. I found that half of them do not exist, and the ones that do go through go right to voicemail, with the same person on every number saying that he'll call you back. His name is ******. I looked at their addresses that you mind for them on HOUZZ or any Google search. I found one today in Baton Rouge. Guess what, it's actually a church. I'm willing to bet that the licenses that they claim to have in multiple states do not exists either. Either way, my next step is to file a civil suit against them for fraud. I've already been in contact with Consumer Protection Agencies in all of the states that they claim to do business in.

    • Initial Complaint

      Date:01/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 12, 2023 they came out and installed a patio cover and 2 days after the installation the patio leaked when it rained. I let them know and the response I received from ****** ******* was as follow: If the rotten ass fascia you have would have been in the forest shape. Maybe it would seal the correct way The 1st time!! (This was the response I received from ***** ******* when I told him my new patio covering was leaking.) So they don't tell you you have a problem they may cause problems later they just put the cover up and take the payment and run!

    Gulf Coast Patio and Screen is NOT a BBB Accredited Business.

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