Complaints

This profile includes complaints for C Spire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C Spire

  1018 Highland Colony Pkwy Ste 520 Ridgeland, MS 39157-2089

  
• 

  C Spire

  4864 I 55 N Jackson, MS 39211-5504

  
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  C Spire

  1203 Highway 15 N Laurel, MS 39440-2651

  
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  C Spire

  301 Highway 90 M-S 9am-6pm Bay St Louis, MS 39520-2832

  
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  C Spire

  1400 Azalea Dr Waynesboro, MS 39367-2259

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023 I went out to Cspire to report damage on an iPad. We pay monthly insurance for the iPad and also was told we have Apple care. I spoke with ****** the technician he told me he would call me in 1-2 business days to pick up replacement iPad. ****** never called. I have contacted ****** on numerous occasions and he kept saying he would get back with me. We also went out to Cspire numerous times and was told they would call us to pick up replacement iPad. After nothing getting resolved in Greenville,Ms. I decided to take the iPad to the Cspire in Southaven MS. The representative told me he had apple care and I would have to contact likewize-a third party insurance company to submit a claim. I called likewize and they gave me an Apple agreement number and told me to go to the Apple Store and give them the agreement numbers and they would give me a new iPad. I went to Apple on two separate occasions. Apple couldn’t find the agreement number in their system and I was told to contact cspire. Cspire told me to contact likewise. I called likewise again and was told to reach back out to Cspire. I have Been getting the run around since March 2023. I have been paying a monthly bill of $70+ dollars on an iPad that doesn’t work. Along with paying insurance on a device. Insurance that I can’t even utilize. Please help me in this matter. Thank you

  

  Business Response

  Date: 08/15/2023

  Thank you for reaching out regarding your concern. I contacted the market manager for the location you visited and he contacted you directly regarding this matter. As discussed, this is a non Cspire iPad and he will assist you with a repair on the 28th once you return from vacation. 

• Initial Complaint

  Date:07/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposedly fiber internet has been available on my road since feb 2022, but they only complete up to the house right before mine, while claiming they completed the entire road. Even called me couple times a month to set up internet at my house, but I wasn’t ready. Once I finally called in June, they sent the tech out only to tell me that the construction wasn’t complete and it would be 4-6 months longer. I’ve called customer service nearly every day to get an update and they can never give me a straight answer other than to say they will escalate it to a manager and have them call me back, but they NEVER do. Not one person has called me back. The construction crew has completed their part by laying the wire all the way to the end of the road. They’ve even acknowledged the wire is there, but not activated. So not only has someone not been doing their job since February, but even still they say 4-6 more months, but what is left that will take that long??? Like I said, none of their managers will call me back and no one can tell me when I will have internet and won’t tell me what they are doing to fix this. I wish I had the option to go with another service but this is my only option. I just wish they would do their job.

  

  Business Response

  Date: 07/24/2023

  Thank you for reaching out regarding your interest in fiber. Upon checking, our engineers have confirmed your neighborhood was completed on July 20th. We will have someone to contact you regarding scheduling your installation. 

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They didn't contact me, I had to call them and get the ball rolling, but they are resolving the complaint now.  

  Regards,

  ***** *******

   

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14/23 I called Cspire to inquire about upgrading an Ipad on my account that was no longer under contract. I was told that I couldn’t upgrade but that I could add a new Ipad and then call back and remove the old Ipad. So that is what I did with no issues. On June 21, I called back and requested to remove the new Ipad and a 2nd Ipad Air that was no longer under contract. I was told they would remove the old one (not under contract) but that I had to wait 60 days to remove the new one. When I received my July bill neither Ipad had been removed. On July 21 I called Cspire again and asked why the old Ipad Air that was no longer under contract was still on the account. She told me I wasn’t allowed to remove a device even if it was no longer under contract if I had added a new device in the previous 60 days. Which was lies because I added a device on 5/15 and removed a device on 5/17. I am so tired of the rude customer service every time I call and getting ******* over by this money grubbing greedy company. I have had more issues than I can type over the past 6 months. I used to love Cspire . I have been a loyal customer for over 15 years but I am done and will be leaving at my earliest opportunity.

  

  Business Response

  Date: 07/28/2023

  Thank you for reaching out to us regarding your concern. We have issued a credit in the amount of $57.34 to your account to resolve this matter. If you have any other questions or concerns please don't hesitate to reach out to us at your earliest convenience. 

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cspire cancelled our "grandfather" plan and raised prices, unilaterally. We tried to stay with Cspire but ultimately switched to ATT. During the porting process, Cspire would not release our numbers to ATT, even though the account holder, my wife, confirmed the port via text and over the phone. So Cspire forced my wife to drive 30 minutes with 3 kids (all under 7) to validate the transfer in person. Meanwhile, every day that Cspire did not port the number, we get billed more.

  

  Business Response

  Date: 06/26/2023

  Thank you for contacting us regarding your billing concern. For your security, mobile numbers are not released to other carriers without proper verification. Fortunately, this does not cause an increase in your bill charges as your account will not be fully disconnected until the close of your billing cycle which occurs on the 11th of each month. If you have billing concerns once you bill closes, you can certainly contact customer care at your convenience to discuss your bill charges.

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for cell service based on plan presented on website and covered with store personnel. Website clearly shows price for 4 lines would be average of $42.50/line with paperless and autopay. This is for a 25gb/line plan. Further down it says there's a $10 discount for using less than 2gb. C-Spire customer service says the $42.50 price includes each line using less than 2gb but that's clearly not explained on the website nor was it covered by store personnel. If we'd known that we'd have stayed with our previous carrier as we're now paying $50/month more than we were before. On top of that, store personnel made so many errors in setting up account and porting numbers over that it took almost a week for porting and we never received anything about payment until we were getting texts threatening to disconnect service.

  

  Business Response

  Date: 06/15/2023

  Thank you for contacting us regarding your bill concern. The information provided when you called regarding the price quote provided on our website reflecting the $10 cash back on your bill offer if you use less than 2 GB of data monthly on each line is correct. The price quote also is with the understanding that you would enroll in autopay and electronic billing. There are no adjustments due as the bill charges are accurate. The good news is you do have the option to choose another plan at anytime. The Real Deal plan is available for $50 per line, $45 per line if you remain enrolled in autopay and electronic billing. You can change your plan 24 hours a day on our website or by contacting us at 611. 

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail from C-Spire stating that I owe C-Spire around $200 dollars. I left C-Spire in late February to join AT&T under my husbands phone plan. I paid my February phone service balance before I switched over to ensure I did not owe anything to C-Spire. When I switched to AT&T, I went in person to a C-Spire store and told them that I was leaving C-Spire and switching and I paid them the remaining phone service bill balance then went to AT&T and got a new number under AT&T. I called the C-Spire costumer service on the letter and told her the Situation and she looked for it in the computer system and said that my old number doesn’t even show up and she saw nothing under my name. I then went into a store and addressed the same problem, the employee informed me that the balance I apparently owe them is phone bills from February to May. I have been paying for AT&T since February, AND NOT USING CSPIRE. I have not used C-Spire service since late February. They are charging for service I have not used in the last couple of months. And I paid my phone off last year. So I don’t own anything for my actual phone or contract. So, my complaint is that C-Spire is charging me for a cell service that I have not used and I shouldn’t have to pay.

  

  Business Response

  Date: 05/19/2023

  Thank you for contacting us regarding your bill concern. Unfortunately, the number was not disconnected in our billing system. I have removed the charges and you now have a zero balance.

  Customer Answer

  Date: 05/21/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  **** *******

   

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A month or two ago Cspire can put in what I’m assuming is fiber in our neighborhood, and what do you know we happened to be one of the yards they started the line in. We were assured that whatever damage they cost in the yard they would fix. The first few times this year when the yard needed mowing I paid someone, but this last time I chose to do it with my self propelled walking mower. That was a really bad mistake, as I was mowing the lawn I stepped right into one of the gigantic holes they left and did not fill in or try to fix. Not only are there two holes but there is low spots from where they drove the equipment. What we are requesting is someone to come out and address the holes, fill them back in. We also have additional footage of the equipment on the lawn, they did use a board but it still caused damage that they didn’t address.

  

  Business Response

  Date: 05/17/2023

  Thank you for contacting us regarding your concerns. A team member from our fiber department has attempted to reach out to you and was not successful. She did leave a message and will continue to try to reach you. You can also submit a damage claim via the following link at your convenience:

  ***************************************************************************** Thank you for giving us the opportunity to resolve your issue.

• Initial Complaint

  Date:04/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Cspire telecommunications company for many years. Lately I have been having all kinds of issues with my service with them. I This is a cell phone company. I have called countless times and have been told to certain things to make my phone reception better but it never works. I have sat with my cell phone in my hand and my husband sitting across from me dialing my number and it does not ring. I have called repeatedly and all they will say "you are in a poor coverage area" and to do such and such. Which is done but it does not change the outcome. But they are doing nothing to resolve this issues they say it will be years before it is resolved. But what I don't understand is that when it was 3G it was fine now that it is 5G it is the worst crappiest service ever. I will also be reporting this to the Mississippi Public Service Commission.

  

  Business Response

  Date: 04/24/2023

  Thank you for contacting us regarding your concern. I show where this issue has be escalated to advance technical support team and a technician has determined you are in a poor coverage area and you will need to use WIFI calling while at your home. Unfortunately, this is the only option to improve service at your home.

  Customer Answer

  Date: 04/24/2023

   

   Complaint: ********

  I am rejecting this response because: I do not have reliable wifi  so wifi calling is not an option  

  upgrade your towers so that I have complete coverage 

  **** ******

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Phone was ran over I took it to Cspire to have a repair or replacement issued. 3weeks later My phone has not been replaced or repaired. I was told today that the repair tech was out of the country and I needed to turn off find my phone this is 3 weeks after I dropped my phone off. I paid for insurance and apple car. I still do not have a replacement phone nor is mine fixed. I want a new phone and I want credit for the time they have had my phone

  

  Business Response

  Date: 04/05/2023

  Thank you for contacting us regarding your concern. The market manager of the store location has contacted you regarding resolving the matter. If you have further questions please don't hesitate to contact us.

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a long time Cspire customer since Cellular South so I'm incredibly disappointed to see the company in this state when their great customer service was what set them apart. I would much rather support a local company than another wireless/internet provider. On 3/27/2023 I attempted to file a claim on my Galaxy Flip Z3 through the website which directed me to another website that handles the insurance claims. Upon entering my information the website displayed that the phones currently insured on the cell phone plan were phones that were purchased back in 2018. This was a little alarming to see that the insurance being billed monthly for 2 lines did not even cover our current cell phones but rather phones we switched from back in 2021. I drove to cspire (369 Ridge Way, Flowood) to try and get this resolved and things worsened. Upon entering the store I was greeted with a halfhearted mumble from one gentleman and after an "excuse me?" and another mumbled greeting I just went ahead with explaining my problem. This representative was honest about about not knowing what to do when looking at the computer to see my phone was not insured but I was still being charged an insurance fee so he got the manager. The manager dismissed me immediately telling me the website I was directed to through cspire (likewize) was not correct and to call the number because he could do nothing for me. I called the number (still likewize, the MANAGER didn't know) from my vehicle outside of the store and was told I had to speak with cspire because my current phone was not listed (just the 2018 phones). I went back inside, manager was hurrying out. Another rep came to help me as every other employee crowded around the front door talking about somebodies dog and relaxing while he went in the back to make a phone call. Begrudgingly they updated the insurance. "customer inspired" it appears is no longer the case. Looking at changing cell/fiber service. (was great internet)

  

  Business Response

  Date: 04/03/2023

  Thank you for reaching out regarding your concern. Per our conversation I resolved the issue with the insurance not displaying properly in the system and escalated your concerns to to the management team at the store location you visited.