Complaints

This profile includes complaints for C Spire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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C Spire has 56 locations, listed below.

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  C Spire

  1018 Highland Colony Pkwy Ste 520 Ridgeland, MS 39157-2089

  
• 

  C Spire

  4864 I 55 N Jackson, MS 39211-5504

  
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  C Spire

  1203 Highway 15 N Laurel, MS 39440-2651

  
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  C Spire

  301 Highway 90 M-S 9am-6pm Bay St Louis, MS 39520-2832

  
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  C Spire

  1400 Azalea Dr Waynesboro, MS 39367-2259

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20,2022, I purchased a IPhone 13 Pro Max on a promo from cspire and I was only supposed to pay $5 a month. I reached out to them regarding the issue, and they said they couldn’t apply the promo because my account was past due. Okay.. paid the balance, and promo still was not added. I reached out for further assistance and their response was “we can’t apply the promotion due to it being past the 60 day time frame” so they took my money and falsely added me to a contract that I didn’t originally agree to. I have the emails for proof on what I agreed to.

  

  Business Response

  Date: 03/21/2023

  Thank you for contacting us regarding your concern. I have reviewed your account and reached out to the appropriate department to have your promotion applied. When your bill comes out for April, you will notice a credit for 4 months for the time you did not receive the promotion and going forward you will receive a monthly credit that reflects your promotion for the remainder of the 36 month installment. If you have any questions please feel free to contact me at 601.********. My name is *****

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ********* *****

   

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CALLED CSPIRE TO DEACTIVATE AN ACCOUNT JANUARY 2023. I TOLD THEM ONLY KEEP THE LINE OPEN 24 HOURS SO # COULD BE PORTED. (this was a friend who used my account I was closing, I have another carrier). They've told me b/c I never used the word disconnect I owe 2 months of service where not 1 call was made, 1 text nor ANY data. BUT they're going to use this for training purposes. It's miscommunication and the rep didn't do her job. The calls were recorded. I do not owe this due to their rep not explaining correctly or noting the acct.

  

  Business Response

  Date: 03/24/2023

  Thank you for contacting us regarding your bill concern. After reaching out to you to confirm the mobile number in question you informed me the number did not port to another carrier as the complaint indicates. If this were a port out, the number would have automatically disconnected, and a request to disconnect the service would not have been needed. We pulled the call that came in and no one ever requested to disconnect the line which is why it remained on and the charges continued. The charges that are billed to the account are valid and a credit will not be issued. 

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchased a phone at promotional price and wasn’t informed that if I want to pay off the phone I would have to pay full price. I went to pay off the phone and it charged me over $600 to pay it off. This was very misleading because I wasn’t informed that I would have to pay full price for an early pay off

  

  Business Response

  Date: 03/03/2023

  Thank you for contacting us regarding your concern. Unfortunately, we are unable to adjust the bill for valid charges. On page six of the installment agreement (RISA) you signed explains the promotional credits are provided monthly as long as you keep the agreement the full 36 months. I'll be more than happy to email you another copy of your signed agreement if you no longer have it available to review.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CSPIRE hit my sewer line when installing fiber optics. They attempted to repair the sewer line but it is still leaking. I called them again around January 31, 2023 to fix the sewer lines again. They dug up the yard and damaged it and the sewer line is not repaired. I am seeking for them to fix the sewer line and repair my yard.

  

  Business Response

  Date: 03/02/2023

  Thank you for contacting us regarding your damages. Teams have been dispatched to repair the damage. If you have further questions regarding the damages or if something has not been repaired to your satisfaction please don't hesitate to reach out to your direct point of contact. 

  Customer Answer

  Date: 03/02/2023

   

   Complaint: ********

  I am rejecting this response because: the Job was never completed.  The did not repair the leak nor did they repair the yard. The conditions are the same to date.

  Regards,

  ******* ********

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/18/23 I financed a phone for 629.99. The website said my trade in credit of $200 was to be applied to the balance of my phone. After the credit not automatically applying to my device I contacted cspire to have them correct the issue. They put a credit of $200 toward my account and will not give me my device credit. I agreed to the device installment of 429.99 not 629.99. Acc # **********

  

  Business Response

  Date: 02/14/2023

  Thank you for reaching out regarding your billing questions. I have called and left messages to discuss the bill however I haven't received a call back. I am showing where you are receiving a monthly credit of $5.55 off of your installment for the duration of your agreement which is for the $200 off received by trading in your old device. In addition to that someone has also placed a $200 credit on your account for the trade in as well. So you have received the $200 twice for the trade in. If you have additional questions, please contact me at you convenience at the number I have provided you.

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 20, 2022 I paid CSPIRE $156.60 for 4 cell phones and activation plus the first month of service, I made my purchase over the phone, I told the sales person I was setting up 2 phones on auto pay and I was not sure about the other 2 phones, I told the sales person the 2 auto pay phones were for me and my grandson and she said it would be $90.00 per month,on January 19 CSPIRE cut my grandson phone off I contacted them o February 9, 2023 and asked them what happened, what they did was got my phones confused and kept the wrong phone on and now they want me to pay them to put my grandson phone back onto my account they made the mistake but they want me to pay an add $39.00 dollars but they debited my account on January 19, 2023 for $77.49. CSPIRE took advantage of me om 69 years old and I trusted them, but I will not pay for them wrong phone the kept activated because of their mistake, I went to the i-55 frontage road location in Jackson,Ms. Thursday 2/9/2023 and they acted like I was a criminal, I have never been treated like this before. Please help me get my grandson phone back on I don't have a lot of money and at 69 years old I really have to watch how much I spend.

  

  Business Response

  Date: 02/16/2023

  Thank you for reaching out to us regarding your damage claim. I show where you have been in direct communication with a technician (Mrs. ********) and have been advised we are working to get this issue completed ASAP. We also have another tech that will be contacting you as well as coming to your home. Your open case number is ****************. 

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm currently in a cycle with twelve days left on my current cycle which is already paid for. I have also prepaid 40 dollars for the cycle coming in 12 days. My phone is now broken and I do not want to continue services with this company. They will not refund me my 40 dollars for the next cycle which is not used and I'm not currently in the cycle.

  

  Business Response

  Date: 02/13/2023

  Thank you for reaching out regarding your concern. We hate to hear your device is broken. The good news is, as previously advised, you do have a coupon available on your account that will give you $70 off the cost of a new device. Unfortunately, per policy, refunds are not provided for payments on prepaid accounts. You do have the option to dispute the payment with your card issuer or bank for a refund.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  C-Spire came into our neighborhood to put down line for the internet service they are going to provide. As a resident, I was not informed of any of the work. What is more, they dug an enormous hole that was outside of the easement. We had to call and inform them because they had not checked before doing the work. In addition to the hole that was illegally dug on our property, they dug three additional holes for a total of four holes. My yard was wrecked, and as a home owner, I feel like they were not considerate of us in the least. We will never use C-Spire after the way they have gone about this process.

  

  Business Response

  Date: 02/08/2023

  Thank you for contacting us regarding your concern. As requested, we will be closing your ticket after you were contacted by the Fiber team to address the issue. 

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister and I share a C-spire account. She was on a prepay for $40 and I was on a contract for $61+ a month. She paid her own bill and I had mine on autopay. 12/22 she went in to get an up upgrade on her phone. She paid an activation fee of $30+. The sales person ran her credit and did all the paperwork for the phone,then informed her she had to pay $400+. My sister informed her she did not have that kind of money and just leave her phone service as is until a promotion comes. The sales person told her she could not go back to her $40+ and had to pay an activation fee to get her phone back on(which has never been off) The salesperson would did not refund her money nor credit it to her account. On 1/25/23, I noticed a charge to my debit card of $135+ by C-spire. I went to the Cleveland MS store 2/1/23. I told them I did not authorize the charge on my card and they had committed credit card fraud. You just can't do what you want to my card because its on file. It is on file for my phone line. She told me they could because it's on file and they did not need my ok since the accounts are now merged. The salesperson told me I would have to get the money from my sister. I called C-spire 2/1/23 the person filed a dispute for $135+ & we had to pay $60+ to go back to the separate lines on the same account. Neither phone has service has been off. So here we are again spending more money unnecessarily. I called C-sprire 2/2/23 & the CSR told me he would have waived those fees & just correct the matter. He told me the denied the $135+ refund because it was owed to them & they had the right to charge my card. I informed all 3 CSR's I was only disputing the amount over $71.19 which is my bill including tax for my line. I never authorized $135+. We paid $30+ & $60+ for services that were handled by a click of a button & C-spire customer service reps claim could have been waived, neither did. How many customers have they taken advantage of like this & profits made by C-spire?

  

  Business Response

  Date: 02/14/2023

  Thank you for reaching out regarding your bill concern. I have attached the bill that closed out on Jan 4. This is the bill for services rendered from Dec 5 2022 through Jan 4 2023. With your approval your account was set up for an automatic draft of your monthly bill. Your sister's line was on the account at the time the draft occurred so both balances were pulled. Autopay is for the entire bill balance and there is no way to draft for one person on a multiline account. A refund would not be due from Cspire for the bill charges because they were valid charges. 

• Initial Complaint

  Date:01/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had one of phone lines {**********} transferred to another carrier and attempted to have number transferred back to cspire. I spoke with at least 3-4 representatives including a supervisor that was rude and showed no empathy for the inconvenience of my business being halted because of inability to receive calls from anyone. I do not remember the female supervisor name but she was the one that I spoke to before being transferred to ****. I was told by **** that the number would be transferred by 8pm cst and that he would call me back at that time. Not only did he NOT call back because I am unable to receive calls but when I called to inquire why number still had not being transferred I was placed on hold for almost 30min only then to be told that it will now be the next day before this issue may be resolved. I have been deceived and lied to all day from the first representative putting in wrong information to get number port in to being deceived and lied to by other representatives including a so-called supervisor. One of the worst customer service experiences I have ever had. I definitely would not recomment cspire to anyone.

  

  Business Response

  Date: 01/20/2023

  Thank you for reaching out regarding your concern. I know how important it is to have a working number and I  apologize for the representatives not following up with you as promised. I have completed the renumber at this time and you will need to power your device off and back on to process the change. If you have further questions please don't hesitate to reach out to us.