Complaints

This profile includes complaints for C Spire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C Spire

  1018 Highland Colony Pkwy Ste 520 Ridgeland, MS 39157-2089

  
• 

  C Spire

  230 Frontage Rd Picayune, MS 39466-7532

  
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  C Spire

  2215 Highway 82 W Greenwood, MS 38930-2707

  
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  C Spire

  1005 S State St Ste B Clarksdale, MS 38614-4705

  
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  C Spire

  971 Brookway Blvd Brookhaven, MS 39601-2643

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about changing my phone plan with a representative on January 9, 2023 when I called about my new watch. I decided on January 11, 2023 to change my plan based on the average data usage of 27GB showing on my Cspire app. I was receiving the Affinity discount on my previous plan. When I changed the Affinity discount was removed without notification. With the discount removed I was no longer saving money by switching. I immediately contacted Cspire and spoke with a rep to tell them what happened. She notified me the discount was discontinued. I asked for help switching back to my original plan since that was not made clear that I’d lose my discount if I switched plans. After speaking with two supervisors, no one would help me reach a resolution. I am a long time customer.

  

  Business Response

  Date: 01/12/2023

  Thank you for reaching out regarding your concern. I apologize you were not informed the plan change would cause you to lose the monthly discount you were receiving. I have reinstated your old plan along with the discount. Going forward, the bill payment will be $88.08 as it previously has been.

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ********* *****

   

• Initial Complaint

  Date:01/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two lines with CSpire. Account number is: **********. I have two lines. The service is absolute garbage. I can't even make a call when I am I'm Louisiana without it dropping calls. I can't even get service at my work, I can't get service at my moms and it always drops calls. In addition when my house burned down they wouldn't turn my phone on so I could find a place to live.. I paid 245 on 23rd of December. Less then a week later they shut my phone off. I want to leave this company but they are refusing to let my numbers go. The thing is, I accidentally hit the payment extension and I called in about it and tried to get them to cancel it(the bill wasn't even due when I hit it.) But their customer service department is horrible. I want my numbers released to Verizon or reinstate my account as the payment extension was an error.

  

  Business Response

  Date: 01/03/2023

  Thank you for reaching out to us regarding your concerns. We would love to assist you with your request unfortunately, your account is 60 days past due and as a result the service has been interrupted. Once a payment is made to restore the service, we can release the numbers to another carrier. 

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the cspire store in greenwood Ms and added two pair of AirPods to my account . Once completed I looked at my receipt and noticed I was charged for a third pair . The lady then took them off . Once I received my bill for November 2022 I noticed I was being charged again for the AirPods that I did not receive . I then went into the store and the lady told me they credit my october bill for 191 . I explained to her I saw that but why am I still being charged for the AirPods for the month of November. Nobody seems to have an answer. So I’m stuck with paying for a third pair of AirPods that I did not purchase this is solely poor customer service . I have been with cspire for over 15 years and it has always been a problem with my bill . I would love for them to fix this problem that they have create which is making my bill over a thousand dollars which I have never had a bill this high .cspire please correct the problem your employee created . I’m almost beginning to think she was going to take that third pair and I wouldn’t notice it on my receipt

  

  Business Response

  Date: 12/31/2022

  Thank you for contacting us regarding your concerns. I understand the importance of making sure you are billed accurately. After reviewing your account, I do see on October 29th you were charged for 3 Apple AirPods instead of the 3 you intended to purchase. On the same day, there was also a refund issued for one of the accessories that was billed to the account. I have included the receipt for the original sale, the receipt for the refund, as well as your November 11th bill statement that shows the full charge along with the adjustment on page 3. I have also reviewed your December 11 closing bill to confirm the charge was not added back at a later date. If you have further questions, please don't hesitate to contact us.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:

  I see where it has said a reimbursement was put on the account but it is not showing on the bill. I would like for that 191 to be put on the pass do Amount of 696.00 please and thank you. I will be taking the attachment into the store to see if I can get it fixed . Also I would appreciate it if you all do not make this mistake on the bills that are in the near future. Times are very hard and know one deserves to be overcharged for something your associate did

  Regards,

  ******* *******

   

• Initial Complaint

  Date:12/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From start date to End date. As the privacy disclosure, was breeched my contract was void. Video feed will show Regional Manager ******** giving my information to ****** ***** ****.I was discriminated against in reference to business account charged double the price for my plan and phone. As well as denied business internet for my rented business off. I have pictures of the Cspire fiber optics hook up on the side of the office I rented. This is discrimination. Due to the breech of privacy my entire contract was voided and all charges are fraudulent. The losses occurred are close to $88,000.00. This includes jobs that got canceled by ****** ***** **** after ***** ******** gave him illegall access to my account. He defrauded Cspire out of a free phone service for 1 year with the help of ********. I ask that BBB review this account the charges associated the video feed. I ask they read the disclaimer/disclosure. Verify the fiber optics hook up at *** **** *** ********, Mississippi. Telepak/Cspire partnered with Att fiber. To deliver internet to this Area. I called Att after ******** denied me. Please confirm the a fully refunded fraudulent year of service would be an appropriate adjustment. And will be mentioned in good faith on Cspire’s behalf in Arbitration. I was charged for phones I didn’t receive all kinds of issues. I ask the BBB look out for my sons Small family Business in the matter. As I will never be rich this was my opportunity to give my Son a start that would provide he, and his sister a good opportunity for college access, a start in buying land. A nest egg so to speak. Thank you in advance for helping me get this adjustment pluss damages ball rolling!

  

  Business Response

  Date: 01/10/2023

  All communication submitted has been thoroughly reviewed and no accuracy of them has been identified.  Mr. ******* has been advised he’s no longer permitted to be a customer of C Spire due to the baseless claims he’s submitted and has now moved his services to another carrier.  We consider this matter resolved, and he’s aware no further assistance will be provided to him by C Spire.

• Initial Complaint

  Date:12/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well here we go again. I came home this afternoon and C-Spire is running fiber optic cable in our neighborhood. They hit my car with high pressure water without any notice that they would be here and ZERO remorse for doing it. This company cracked my driveway and they never fixed it. They only came out and laid sod, which was the CHEAPEST fix they could do. This company has destroyed our neighborhood Lake Forest just like they did the the Homewood neighborhood. They are blocking roads as well which makes it a nightmare to drive here. I need my driveway repaired and they need to give at least a 2 day notice of work in front of houses. They are destroying what we have worked hard to collect.

  

  Business Response

  Date: 12/14/2022

  Thank you for contacting us regarding your concern. Our fiber team has opened a construction damage ticket to repair the property damage. To check the progress of your ticket or for more information please contact us at ***********.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At approximately 1:00 P. M on Thanksgiving Day my internet went down. I waited a few hours to see if it would come back on. It did not so around 6 or 7 P. M I called technical support and they put a ticket in to tier 2 after troubleshooting with me. I was told that the technicians were off on Thanksgiving which is understandable so I called back on Friday morning as my job requires me to work from home and I let the reps know this. I was told that I would receive a from tier 2 within 24 to 48 hours. I received no phone call nor explanation. I called Saturday morning and was told that they are trying to fix the issue remotely. I don’t understand why they could not make this an urgent issue and come out and fix my service as I am relying on it to work as this affects my household income and my ability to pay bills. I was told that they would be coming out on Saturday if they could fix it remotely and no one showed up. I was then told when called Saturday evening that someone from tier 2 would be calling me within the hour. At this time it is 4:00 P.M on Saturday. I called back around 7:00 P.M as I had not received a phone call. The rep was apologetic and told me he was under the impression that they were definitely going to call me to update me on the status and that did not happen. I called Sunday morning and was told tier 2 was closed and that dispatch was going to schedule someone to come out on Monday which is today. I was told this morning that someone would be arriving at my house by 11 or 12 P.M . They had not showed up so I called technical support again and they reached out to dispatch who reached to the technician to find out that he was waiting on a work order from management before he could come to my house. This is absolutely unacceptable from a customer service stand point. This is yet another day that I am having to miss work and my job is on the line now.. My account number with them is *** ***. My house is a 5G Hub home through Cspire.

  

  Business Response

  Date: 12/01/2022

  Thank you for contacting us regarding your service concern. After speaking with a technician, it was determined there was a firmware issue that was resolved on Nov 28th around 8 or 9pm. A member of the Fiber team made contact and confirmed your service issue was resolved. 

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken with CSpire on four different occasions and the fourth was a supervisor that made the issue more clarified but not resolved. In 2018 we purchased a phone on a payment plan and the phone got damaged . In order to get a new phone we were required to purchase a “ Ghost Phone “ with a different number in order to get a new phone. CSpire has charged me for 3 1/2 years at $58 a month for the “ Ghost Line “ plus charged me $57.00 for the original line. In other words they took approx. $2400.00 for that “ Ghost Line “. This is totally unacceptable and CSpire should make this right. Even if I did have to “ buy “ the “ Ghost Phone “ it should not have been $2400.00 . I was told by the supervisor that we were supposed to deactivate a line that was never used but charged for it. When was it supposed to be “ deactivated “ ? I never received any information related to deactivation in order to not be charged for 3 1/2 years. I expect a full refund of the $2400. If needed I will seek counsel and ask for additional damages.

  

  Business Response

  Date: 12/08/2022

  
  Thank you for contacting us regarding your bill concerns. As stated, service was obtained on an additional line. When entering the service agreement for the new line, you agreed to the monthly bill plus any taxes or fees until you terminate the line. We never received a request to terminate the line. The bill charges for the line are legitimate.

• Initial Complaint

  Date:10/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28th I called to have my wireless number ported over to cspire and establish service they were unable to port my number so they provided me with a temp the phone still would not work for 24 hrs I called in and they fixed the problem but the phone wouldn’t work at my house. After about 4 days the phone wouldn’t work at all and I assumed that the “temporary” number was no longer available and they were still unable to port my number over so I sold the phone and decided against service with them. There was literally only 4 days of ANY type of use at all on the phone which they told me themselves. Now they have charged my account $79 and refuse to refund the money. There is no reason for me to pay $79 for services I had access to for only 4 days they can clearly see there was only 4 days of activity so why should they expect a payment that reflects a months worth of service. I cannot even access the phone or the account to stop the charges from occurring and I’ve been on the phone with them multiple times today 10/15/22 and on the phone with them right now as I type at 7:15 p.m. despite my having already asked them to cancel the service and suspend the line she just informed me that it shows still active so obviously they still have not canceled the service.

  

  Business Response

  Date: 10/17/2022

  Thank you for contacting us regarding your billing matter. A reversal in the amount of $79.06 has been applied to the card that it was debited from. You will see the available credit within 3- 5 business days. 

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *** *********

   

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I both had iPhone sevens with Cspire for years. The last three months of service were terrible. Drop calls, text messages not sending, no matter where we were we had this problem. Contacted Cspire and they had me do several updates on the phone checking certain things But everything was already correct including my roaming being turned on. Then they had me come to their store in Batesville, which is 30 miles from my house to put in new Sim cards as they figured that was the problem. That did not work. Again, dealing with tech-support on the phone they sent me back to Batesville And there I was given an iPhone 8 to test over a weekend to see what the problem was. iPhone 8 dropped calls in the town of Senatobia. Made a third trip down there and they wanted to sell us iPhone 13’s on a plan saying that would fix our problem . In the meantime, the service tech on the Phone sent out a man to investigate the towers as I was complaining the towers were not functioning properly. I was actually able to get a call from him while he was out here and I asked him about something I had heard. I ask him had C-Spire sold their towers to T-Mobile. His answer was. Yes sir they did . I said well that explains why I don’t have the service like I used to. Contacted C-Spire again and they told me they had sold the towers so that they could rebuild their networks down around Jackson and offer broadband service to their customers. They did this without notification to customers in my area That the towers had been sold. My experience with towers is that whoever owns them gives top-notch service every company below that does not. Due to my travel expenses, time taken out of my day, and lack of cooperation with Cspire, I refused to pay the last bill of $140 explaining to them why I did not want to pay that bill since they could not provide me the service they had before. We missed several phone calls that month and had terrible service. Collection agency now involved. Please help

  

  Business Response

  Date: 10/05/2022

  Thank you for contacting us regarding your bill concerns. The balance due is a combination of two monthly bills combined, $110.60 for the April 11th bill and $32.04 for May 11th bill. We will not be able to waive the balance as, it is a valid charge for the April and May balance due.

  Customer Answer

  Date: 10/05/2022

   

   Complaint: ********

  I am rejecting this response because: the service we received on our phones was not up to par with standard phone service. Dropped calls unsent text messages for the length of period of time that they were billing for is unacceptable. Putting us through the escapade of traveling back-and-forth to Batesville to try to resolve the issue and the phone calls I tried to make with their techs to correct the matter was simply a waste of time on my and my wife’s part. they sold the towers. We started getting bad service. We went ahead and paid the bill but their company was being devious with us and not revealing the real problem that they had sold the towers. Again, they provided very bad service for the billing period Involved. If anything, they should compensate my wife and I for the hours we spent trying to fix the problem. I used to recommend their company to my friends, but that will no longer be the case. I will advise them to find a more reputable company to deal with. 

  Regards,

  ****** *******

  

  Business Response

  Date: 10/06/2022

  The original response remains. There will be no adjustments issued to the balance owed. 

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Account number is *********** *. The last of 2020-first of 2021, I received a Galaxy A21 on a promotion of Cspire's. The promotion was to trade in your old phone & get a new free phone. I started having problems, it was under warranty, so they decided to let a technician keep it and gave me a loaner phone; claim #*******; April 6th 2021, ***** ********. On June 22nd; C Spire technician contacted me;#601-********. The technician sent me to the store in Flowood at 369 Ridgeway, saying he and the manager BOTH decided to place me with the Galaxy A32 phone. Got to the store, the manager was a ******** ***** ******. She confirmed what she and the technician had discussed, assuring me that the A32 transaction would be under the galaxy A21 warranty. She was training **** ********* whom she left alone with me and telling him if he ran into any problems to call her, she was going home. She left. **** got confused, tried calling her and got no answer. He went to one guy in the store, came back and completed the transaction. I was given the Galaxy A32 with a -$29. 37, and I still had to pay for another phone case. June-July bill came out, the bill was $78.49. I took the bill to C Spire in Brandon and spoke with a manager named **** and found out I had been placed on a payment plan instead. He called the Flowood store, came back and said they were getting it straightened out.(It was not explain to me what they were doing). Bill came out wrong again, and now I’m told the phone was credited to me without my knowledge of what had taken place. Next, I’m told to bring the phone back and with an old phone, they would fix my bill. But I had no phone to take back. I had already traded my phone. No one checked the start of the original transaction, instead I was told that people make mistakes and that I was responsible for the phone, when I told them from start, I could not buy a new phone. I’ve now lost my part time job and have been turned over to collection

  

  Business Response

  Date: 10/17/2022

  Thank you for contacting us regarding your bill concern. The bill charges applied for the monthly bill and the installment agreement balance are accurate. You can certainly make arrangements to pay the bill to keep the balance from affecting your credit. You can reach our financial department by call 1800.647.0884.