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Business Profile

Iron Works

American Ironworks

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Ironworks's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Ironworks has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/28/2023, I contacted American Ironworks **** To install a walk through gate for my backyard existing fence. The quote was a total of $675 and included replacing a bent panel that was part of my existing fence. I paid $336.00 as 50% deposit for the work. I was never given a clear picture of the timeline. Ive been told workers had the flu, been promised numerous times for this work to be done and they were all false promises. Ive been told I would receive a refund since this work never got done. Thats been going since the first of February 2024 and February is nearly gone. Im wanting a refund or Im going to take this to Hinds county justice court.

    • Initial Complaint

      Date:01/27/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 19, 2023, two men came to our home to give us a quote on fencing our yard. *********************, quoted a price and told us we had to pay 30% down for cost of materials. My husband wrote him a check for $2520.00. When ask a name to make the check payable to **** told him that he had a business stamp so we could leave it blank. He gave us a contract on American Ironworks legal contract. He left our home, drove straight to our bank and cashed the check. He told us they would start in one week. When that didnt show up, my husband spoke with **** who told us there had been an illness and promised to be ready in two weeks. Two weeks later, still no show. I messaged the company on ********* Someone from American Ironworks named ******* called my husband and told him she was sorry and that they would get someone on this job immediately. A week later I messaged again but this time I got a reply from the company claiming that they were not responsible for my fence. When I told them I would get the law involved, they told me to bring it or shut it. They are scam artist. I hav now learned that they have scammed many people.

      Customer Answer

      Date: 02/20/2024

      No they did not come do the work. I still do not have a fence. How was I unclear?  He took out money and did not come back to put our fence up. 

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted American Iron Works and had a proposal and contract on 3/23/22. The proposal in attached. The job was completed and paid for on May 26,2022. We have contacted the company on numerous occasions to bring back our property (the electrical gate arm opener) that one of the employees can out and took it off and never returned it. We paid too much money for the gates to have too manually open and close daily. We are asking the company to return our electrical gate arm opener and install it back to its original state. Attached is the proposal and the check paid to American Iron Works INC. They have not honored warranties or returned calls or done any follow-up to our gate.

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the electronic gate from American Ironworks, the gate worked for a couple of weeks. One day we left home so we closed the gate and when we returned it would not open at all. We have called the company more than twenty (20) times and they will not answer the phone or if they do answer the lady will say she will let the owner know and he will get back to us. Nothing has happened and we spent $4000 on this gate. My husband is retired and we can't afford to just lose that kind of money. I constantly call every day and never get an answer.

    • Initial Complaint

      Date:11/04/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a contract with American ironworks back in the beginning of June. I talked with him to discuss a price and we both agreed on the gate and price which was (19,500.00). He started on the work on June 15, 2022. He started placing down poles and I wrote a check for ($6,166.00), and next he came back to put up the stands and wrote him another check for ($6,166.00). He stated he was coming back to put up the electric gate. I called him several of times and sent several of text messages. Until he finally replied and stated he would come by to complete the rest of the work, after weeks has past, months has past, and he kept prolonging the job and now it November I haven't heard anything from him. He has my money and hasn't completed the job.

      Business Response

      Date: 12/16/2022

      We have a contract with the customer. We did not take any money up front. When we set the post for the fence we received a 1/3 payment. On putting the fence panels in we received a 1/3 payment. We have the customers gate and the electronics but have not heard back from her concerning hanging them and have not received the 1/3 payment. The customer also mentioned 8ft tall panels. The contract was for 6ft panels and that was what was built and installed

    American Ironworks is NOT a BBB Accredited Business.

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