We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Cadence Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Cadence Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cadence Bank has 209 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on the account with my wife to be, tried to reset the online banking password and and update the telephone numbers, got the run around saying they couldn't speak to me about this issue that they would have to speak to her, when she was told when she put me on the account with her that I'd be able to do all of that stuff as well. Also I'd like this to go to the media as well.

      Business Response

      Date: 06/30/2022

      We are in receipt case #******** filed by **** ******** regarding his experience when attempting to reset an online banking password and update the phone numbers on the account.

      Our records indicate the customer is not registered for Online Banking. After review of the call, the representative properly advised the customer that our records do not show that he is registered for online banking. When questioned what user ID he was using to access online banking, he provided the joint owner’s user ID. Although he’s listed as a joint owner on the account, the online credentials, which includes a SSN, are registered for the joint owner. Therefore, the representative properly advised that she would need to speak with the joint owner before making any updates. 

      A letter was mailed to the customer acknowledging receipt of this complaint and explaining the results of our review as stated above. We hope this satisfies any questions or concerns regarding our resolution of the customer’s complaint.

    Cadence Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.