Reviews

This profile includes reviews for Cadence Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cadence Bank has 205 locations, listed below.

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  Cadence Bank

  2910 W Jackson St Tupelo, MS 38801-6799

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  Cadence Bank

  713 Broadway Dr Hattiesburg, MS 39401-7532

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  Cadence Bank

  905 Cowan Rd Gulfport, MS 39507-3438

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  Cadence Bank

  PO Box 789 Tupelo, MS 38802-0789

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  Cadence Bank

  904 E Hawkins Pkwy Longview, TX 75605-7952

Review Details

• Review fromMichael B

  Date: 01/17/2025

  1 star
  They could not generate our direct deposits after system has been down for 3 days. Would not give me a timeline of when I could get my deposit as of close on 11/17. How can this happen. Monday is a holiday and we do not have our direct deposit paychecks. They have issues with online banking a lot. Most problems I have ever had with a bank!

• Review fromKim L

  Date: 01/16/2025

  1 star
  System goes down and you cant access your money. Unprofessional staff.

• Review fromKristy B

  Date: 11/29/2024

  1 star
  If I could give them 0 stars I would. They close inquiries without response. If you call more than once youll get a different answer every time. They lie repeatedly. They have no desire to rectify their errors. They take zero responsibility for their errors. They pass all consequences of their errors to their customers. Overall-they absolutely do not care about their customers and it shows. They want your money but have no desire to allow you to spend your money. Ive been fighting with them for over 2 months to get my new credit card. They kept closing inquiries without explanation. Finally I called and they claim there are issues with my account and so they had to send a letter for me to sign saying I wanted the card still, but there was never an issue before they took over ************ (the original bank I had my card with). They said they didnt send the letter and they would email it to me. Never got the letter. Called back and now theyre claiming they sent the letter and its not their fault I didnt get it and they cant email the letter. Not sure who lied but someone did. They have no desire to help expedite the process. No desire to offer solutions. No desire to offer compensation (ie I dont pay until its rectified). Simply nothing we can do until the post office gets you the letter and you return it and we review it which there is no timeline on. So the customer continues to suffer while the bank continues to take your money. Zero responsibility taken on their end. Zero customer service. They couldnt care less about people or helping people. They just hope youll keep giving them money.

• Review fromDavid S

  Date: 11/27/2024

  1 star
  The under writers team there is full of ****.I tried to get a mortgage loan with them.I got approved for everything until it went to the underwriters the documents they asked me to provide I did provided to them several times and they reject the documents each time.dti they wasted my time and money.never again

• Review fromEric F

  Date: 09/17/2024

  5 stars
  Got to say the lady named D with fraud department is awesome y'all need to give her a raise she got down to the point got it done kudos to that lady

• Review fromKaren N

  Date: 09/14/2024

  1 star
  After providing proof of power of attorney was told to wait one week and I would be able to get information on my husbands account. Husband has suffered a stroke and is paralyzed need list of Balances to try to attain medical care. Returned to bank to retrieve the information from the same teller I originally worked with a week ago when another teller approached me saying it would be weeks weeks before I could get information about the account. I again explained to them I did not need to do a transaction just the information and that they were holding up his progress. The extra teller that had place herself in the middle of the business I was trying to conduct announcement, very loudly I was wrong I was acting like it was their responsible for being unable to provide me with the information. I told her she represented Cadence, yes they are the one holding up the process. Then a much older lady came from another room looked at the tellers screen and very rudely told me, I would not get any information from ************ she had already run my name through the computer and I didnt have an account with **********************, at that time I gave her a copy of my last bank statement and requested she close out my account. ********************* could transfer a **, like they transfer **** I plan to transfer the ** but being that is not possible I will return and ask to close out the **. As soon as I can get help to transport my husband, who is paralyzed on the entire ride side of body, we will be closing out all accounts. I have been told by other bank that the process for power of attorney should only take days, not weeks and weeks.. shame on you Cadence Bank ******* Ga!!

• Review fromAmy R.

  Date: 08/15/2024

  1 star
  The bank charged me 11 overdraft fees and I feel discriminated against. The charge was $396 of which I did not have. Im behind on bills trying to stay a float and they did not return call or didnt offer any resolution.

• Review fromDavid F

  Date: 07/24/2024

  1 star
  Horrible bank. My mother passed and trying to settle her estate. Cannot get them to do what they are supposed to do. I have all the legal documents necessary but they keep giving excuses, or we need this or that. Finally on one acvount I had to get a judge to send them a letter and inform them to release account or theyd be in contempt. Now dealing with another situation with them. Would not recommend this bank to anyone. Try to call corporate office they keep saying were not the responsible department, thing is they keep jumping me around and no one is responsible or the right department. Will be closing all accounts as soon as I can Only left one star because I had too

• Review fromRaquel R

  Date: 06/30/2024

  1 star
  Cadence bank discrimination to those who have disabilities and they cannot accommodate you. Also mid they dont want you to bank with them they will close your account without a reasons They are also prejudice as you upload you documents they decide who they want to bank with them. Not their credentials

• Review fromBrad W

  Date: 03/27/2024

  1 star
  I've been banking with Cadence for years but ever since they merged with Bankcorp South out of Tupelo, Mississippi its become a complete disaster. The tellers often seem confused when I go in to make deposits or conduct other bank business and everything takes 2-3 times as long as it would at a normal bank. Their tellers can not even accomplish simple tasks like wiring money to other banks. My business recently had a few checks stolen from the post office. Cadence put a freeze on my account without telling me which caused a bunch of our checks and debits to bounce. Even our payroll didn't go through and we were fined heavily by the payroll service. When I asked to be reimbursed for this, I get crickets. This bank is terrible, especially for business owners. Take your money and banking elsewhere.