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Business Profile

Roofing Materials

Bridger Steel Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Materials.

Complaints

This profile includes complaints for Bridger Steel Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled a material order for a full refund of money. Have not received funds since June 7 2022. Limited response from bridger steel, and no money refunded as of 08/11/22. Money not refunded over ***** dollars

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 2, 2022 for $4021 for steel siding from Bridger Steel, and was told product would have a ***** week lead time. On April 21st I was told there was no updates yet on my order, but I would be told as soon as one was available. On June 21st, I started to ask for a clearer update on when my order would be delivered, and after 10 days or so I finally received a call from the sales rep. I was told the material to make my ordered had not even been ordered, and that it could be another 12 weeks or mores beyond that. I was also told it was probably better to find another supplier for my project and to cancel the order for a refund. This was siding for my primary residence that had already sat unprotected for 5 months, and onJuly 11th, 2022 I cancelled my order expecting a refund to be made within a reasonable timeframe. Over 4 weeks later I am still receiving emails from Accounts Receivable at Bridger Steel that there is no schedule for my refund yet. They are holding my money despite having a confirmed cancelled order and clear communication that a refund would be made.

      Business Response

      Date: 08/31/2022

      Bridger Steel has refunded the money that was owed to ************************* on August 19, 2022.  We are hoping that he has responded to you to let you know that the issue has been resolved.

      Thank you

      Customer Answer

      Date: 09/02/2022

      Hello,
      I filed complaints with the ****** Attorney General and the ******* *********************** on August 14th.  I received a call on August 18th from Bridger Steel that they would be issuing my refund that day, and on August 19th the funds were in my account.  I also received a call that day from the ******* Office of the ************************ of ******** Protection).  They had been in contact with Bridger Steel regarding my complaint and wanted to ensure that the refund had been processed.  The resolution to this complaint was my desired outcome and the complaint can be closed.

      Thanks
      ***

    • Initial Complaint

      Date:08/01/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Bridger Steel in ********, ** on April 12, 2022 totaling $3,598.20 which was to be available for pick up in Mid-July. They required a 100% deposit on April 12, 2022.In July, I contacted Bridger Steel via email and stopped into their business location in Billings, MT attempting to pick up my order as promised.I was told they could not fill my order in July and could not give me a date when the order might be available. They voluntarily cancelled the order 2 weeks ago and now in an email are telling me they can not provide a date when I will receive my refund.I had to purchase the order at another company in July which was available and picked ** in only 3 days.I believe that Bridger Steel is essentially running a ponzi scheme with customer deposits due to a very poor financial position

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01-20-22 Phone Order **********: Bridger Steel Order# O-******, $2,199.32. Order for various steel. Estimated completion date of 6-3-22. 1-2-22 payment applied by Bridger Steel **************************** #CDEP-34176 for $2,199.32. Cleared banking institution on 1-20-22. Sales Rep: ********************** Order cancel confirmation on 7-6-22. 02-17-2022 Phone Order **********: Bridger Steel Order# O-******, $6,597.80. Order for S-5 snow guards. Estimated completion date of 3-8-22. 2-17-22 payment applied by Bridger Steel **************************** #CDEP-34176 for $6,598.80. Cleared banking institution 2-18-22. Sales Rep: ********************** Order confirmed cancelled on 7-14-22.Bridger Steel required payment in full for my orders. Within 24 hours of purchasing Bridger steel had funding for both orders. They never met the estimated completion dates, and per emails with customer service rep the materials were never received, even months after the estimated completion date. With them never receiving the materials, the funds should be available. As of 7-27-22 I have not received a refund or any notifications on estimated refund dates. I have a voicemail and email from ******************* Corporate Credit Manager *************************** ********** stating refund dates are unknown. I gave them banking information on 7-8-22. Bridger Steel does not have a refund policy for canceled orders listed on their website or contract. Per ************************ website: Telephone Order Merchandise Rule: Refunds: the seller has to give you a refund within 7 working days after the order is order is cancelled. 7-6-22 was the cancellation for the snow guards and 7-14-22 was cancellation for steel.I had to use another local vendor; ************************, giving them the same material requested as with Bridger Steel, all materials from ************************ we received in less than two weeks to include S-5 snow guards. I have all digital copies of emails, voicemails, contracts, and phone calls.

      Business Response

      Date: 08/08/2022

      Bridger Steel has authorized a refund to ******************** and it was accepted on August 5, 2022.

      Bridger Steel would like to apologize for any misunderstandings that were between ******************** and Bridger Steel.

      Thank you.

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed two separate orders, one in February 2022 and one in April 2022, we were given an ETA at that time that came and went, we were told there was no longer an ETA and no estimate on when or if our product would be available and delivered, product was required to be paid in full at time of ordering to lock in the price, over $16k. Payment in full was taken and product was never delivered. Months ago Bridger Steel was contacted by myself and the orders were canceled, I was told cancelation would be done and refund would be issued and an email confirmation would be received. This never happened. Several calls were made for follow up and no information was provided. ********* began providing information that there was no status or eta on refunds and it was unclear when this would happen, also unable to confirm if refund would be processed and received. We have heard that the company has no funds and is going under, this company is still advertising and taking money from consumers for products they have not delivered to current customers and is not issuing refunds for canceled orders. This is fraudulent business practice. We have no other recourse than to consult an attorney to obtain a refund on product that was never received.

      Business Response

      Date: 09/14/2022

      Hello,

      Bridger Steel transferred funds to ******************* on Monday, September 12,2022.  Sorry for the inconvenience this has caused.

      Thank you,

      *************************

      Customer Answer

      Date: 09/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for metal siding with Bridger Steel for $9,835.88 on December, 29th 2021. The sales rep suggested my order would be fabricated, and delivered within 6-8 weeks. I followed up accordingly in late February after receiving no communication from Bridger, and was told the order would take another **** weeks due to a delay on their end. After following up again in mid April I was told the order had not been processed yet, and Bridger had not gathered the materials to begin fabrication. I subsequently cancelled the order on April 28th, and was told I'd be refunded in full within 30 days. I received an email roughly 30 days later saying the refund had not been approved or processed due to "setbacks" with the company, and I should expect my refund "closer to the end of June." I followed up to explain that's unacceptable, and was told my refund was under review, but would require "approval" from the *** before it could be processed. I've called and spoken with Bridger reps several times since then, and have not received follow up to process my refund. This is apparently still awaiting approval from the ***. I left the *** a direct voicemail demanding follow up and my refund, and have not heard back from Bridger. I left another message, and sent a direct email today demanding my refund is processed immediately given it's been nearly 3 months since the order was cancelled, and over 6.5 months since my money was taken by Bridger with no action.

      Business Response

      Date: 08/02/2022

      Bridger Steel has been in contact with ********************* on July 26th and have confirmed his bank account & routing numbers so his refund could be processed.  The refund was finalized on August 1st for the entire amount that was owed.

      We would like to thank ************** for his patience on this matter.

      Customer Answer

      Date: 08/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Bridger Steel Inc is NOT a BBB Accredited Business.

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