Complaints

This profile includes complaints for Tire Rama Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tire Rama Corporate Office has 37 locations, listed below.

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  Tire Rama Corporate Office

  1401 Industrial Ave Billings, MT 59101-3128

• 

  Tire Rama Corporate Office

  1429 Grand Ave Billings, MT 59102-3103

• 

  Tire Rama Corporate Office

  2409 4th Ave N Billings, MT 59101-1315

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  Tire Rama Corporate Office

  1001 Main St Billings, MT 59105-2543

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  Tire Rama Corporate Office

  1627 3rd St NW Great Falls, MT 59404-1926

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $100 to have my car towed to this place. Called on Monday to let them know it was dropped off. They did say we have "appointments ahead of yours" we will see what we can do. I call on Tuesday and check on my car again and it wasn't even looked at. I called at 3:30pm on Tuesday May 7th and they still never even looked at it. I call Wednesday morning ready to communicate that I NEED my car. I NEED my car. I am divorced. I do not have a living soul in ******* that cares. No friends no family. I kept calling to check in and they didn't even look at it. They literally were just ignoring me and acting like they didn't care at all. I call Wednesday morning hoping for at least a somewhat nice person that will give me some answers about my car. He said we have no mechnic here this Wednesday and Thurdsay and maybe we can look at it on Friday. Why didn't they say this to me on Monday so I could get it towed somewhere else? I do not like how I was treated. I want them to give me $100 for wasting my time towing it there and being completely ingnored for 2 days. Or if nothing else I want them to have a filed complaint. I am a vunerable, single mom that deserves to be treated with respect. I work 8am-4pm each day and raise 3 kids by myself. I need help not abuse from Tire ****.

  Business Response

  Date: 05/10/2024

  This car was towed to our location as noted on Monday 5/6. There was no appointment or pre-arranged scheduling of this and our Technician's schedule was full at that time. Store Manager ************************* did take the initial call at 9:12 am from this customer and stated the above but that we would do the best we could to try to look at the vehicle if we had a cancellation or were able to carve out some time in the existing schedule. He did not commit to or promise the car would be checked out and/or repaired at that time. Customer called again at ****** to check on status and **** explained that we had not had time to look at it yet and we would try again tomorrow with the same full Technician schedule as previous. There was some communication back and forth on Tuesday and the importance of getting this car diagnosed and repaired for this customer was understood. An estimate was given and approved, **** pulled another Technician from his normal job to get this vehicle done on Wednesday morning which he did and the vehicle was picked up Wednesday afternoon. Customer was charged for the part and labor only, no diagnostic charge which is standard procedure. The turn-around time on this repair under these circumstances is reasonable and acceptable considering it being towed in without and appointment and we will not offer any refund for towing which this customer arranged. We do understand that car troubles are stressful and sometimes unexpected and always try to do our very best to accommodate. I apologize for the inconvenience, but in this case it was unavoidable with the existing work load. Thank you, GH

  Customer Answer

  Date: 05/16/2024

   
  Better Business Bureau:
  

  I was never given an estimate for my car.  When I called Wednesday morning my car still had not even been looked at.

  That is correct no appointment was made as my car died on Friday.  I could have made an appointment on Friday but I was told there was no mechanic there on Saturday to fix it.  I called a tow company on Sunday and they were going to tow it to Tire Rama on Sunday.  The tow company decieded to tow it on Monday morning so ********* would have it Monday morning.  I wasn't even given an option to make an appointment when I called on Monday.  No one ever asked me "would you like to make an appoinment to fix your car?"  I have gone to Tire Rama many times and not had an appoinment.  After my shock that a mechanic would not be looking at my car Wednesday after 5 days without a car I was upset.  I was planning to have my car towed to a different repair shop so I am grateful I was finally taken seriously and my car was repaired.
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in a November, my daughter had her winter tires put on and within 3 days, she called me stating her front end was shaking; I had her pull over and check her tires. She sent me a video of her lug nuts all loose. She was able to manually twist them off. They apologized, fixed the issue. I was apprehensive, but ended up having my winter tires put on from them. The ******* store is really close to my house and has always been convenient. Well, this morning while my husband was driving my car to work, he felt the tire start to rattle and had assumed it was a flat tire. He was on the freeway, pulled off as best he could, looked and noticed I am missing 3 of my lugnuts. My wheel was coming off!! This completely freaks me out! Two of my loved ones have been in danger.

  Business Response

  Date: 03/27/2024

  Good afternoon. I received a phone call on March 8 from ************************* regarding this. I apologized for this happening and assured her that we would take action that this would not happen again and to repair the car asap at our ************* location. The car was towed to that location and repaired the same day at no charge to the customer.  A refund check for the tow bill has been issued but not picked up yet. A replacement wheel has been ordered also but has not been replaced yet, as the original wheel was damaged. The issue has been addressed with the crew at the originating store including a safety briefing from the Store Manager. The wheel will be replaced also at no charge to the customer and the refund check will be delivered. Thank you, GH

  Customer Answer

  Date: 03/28/2024

  They did make it right. I am grateful they took care of the issue and I do accept their apology. Unfortunately, I will no longer be a customer though. At the end of the day, safety means more. 

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed an oil change, and this location was the only one that would service customers without appointments (first come, first serve). My friend/business partner had to rearrange his schedule to help me take my car and drop it off (and then later take me back). We work in the wedding industry and we had events for which we needed to prep, so I didn't have time to wait (hence leaving my car). We dropped it off first thing in the morning, just after opening. The clerk told me that it would be done early afternoon between ****. I come back ~2:15 and no one had even looked at my car... I went in the office, and a different clerk said that they would get it worked on immediately and that it would take only 30 minutes. 40 minutes goes by and still nothing. She said that she went back and told the mechanic to get it in asap, only another 10 minutes. She then complained that some employees didn't come in to work that day (not my fault). Another 10 minutes, nothing. I had to get back to work and specifically left my car all day so I wouldn't have to wait. Another 10 minutes, and she came back to tell me they were just making sure everything was good ?? I walked outside because I was so frustrated. She comes out and tells me it's ready to go. The total was $112??? I have gone to certified ***** dealers where it's only ever been $50-$60! Had I been told the cost and accurate timing, then I would have just taken my business elsewhere. A good business's mantra is under promise and over deliver. None of the clerks gave me accurate information. None of them seemed the least bit concerned about the wait (mind you NO ONE else was there, no one else was waiting). I asked for a discount and was ignored. This was the worst experience with a mechanic/auto shop. It isn't too much asking for a partial refund.

  Business Response

  Date: 07/17/2023

  First off i would like to apologize for the extra hassle getting your oil change. **************** is very important to us and making things right with our customers. It is not an excuse, but two employees not showing up for work does create extra stress and workload for employees that show up. Tire-Rama would like to offer a free oil change on your next service for this vehicle and hopefully reduce your wait time. We value feedback and feel a chance to make it better is the right decision. 

  Please contact myself at ************* to schedule your oil change.

  *********************

  VP Operations Tire-Rama