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Business Profile

Veterinarian

Moorelane Vet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/3/2023 I took my mini dachshund that's 2 years old and just had her first litter of puppies 3 weeks ago to the emergency vet of ******************* veterinary services for what I had assumed to be a seizure. They took her to the back room. They had asked if needed was I ok with them giving her an IV. Of course I was! So after about an hour they come and tell me the diagnosis is eclampsia which is life threatening and gave me an estimate sheet. Not ONCE did they tell me that if I was unable to pay the FULL amount that they would refuse to release my dog. I never signed any type of paperwork with them period. They refuse to work with me on any payment plan that wasn't through care credit or ********** which me and 4 other people all applied and all got denied. I WILL NEVER take my pet there and I will HIGHLY advise people to stay away from that business.

Moorelane Vet is NOT a BBB Accredited Business.

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