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Average of 27 Customer Reviews
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Review fromIandell T
Date: 06/08/2023
5 stars***** and the team in everlasting memories makes the process so quick and easy. They were so responsive to my questions even before I placed my order. They work with you to customize your item and create beautiful and quality keepsakes. I bought two Ash with fingerprint pendants that came out beautiful. I didnt want an ash vial pendant, I wanted the ash incorporated into the pendant and an engraving of the fingerprint. everlasting memories was the only one that had a design that did both onto one. I highly recommend entrusting your loved ones ashes for keepsakes with this company.Review fromR. B.
Date: 06/08/2023
2 starsR. B.
Date: 06/08/2023
For Evrmemories and ****** (4 ******):I lost my dear cat and soul mate recently and wanted to find the best and most dignified urns and urn products to honor him. Im in ****** and have the options I found here did not seem to match what I was hoping for (urn jewelry, etc). I found evrmemories by a web search for memorial items. Im always cautious especially when ordering from another country. ****** at evrmemories was amazing with her prompt replies to my questions, her empathy and her talent in helping me pick items. ****** and her great customer service were the main reasons I made my purchases. For the items themselves and shipping (1 star):The items arrived separately from different locations and arrived later than expected after I chose the highly expedited ************* Customs processing may have contributed to the delay and I did receive an unexpected $37 customs charge to receive a jewellery item. My biggest disappointment was the condition upon arrival and the packaging. After spending over $700 Cdn on everything I received the large urn in a non descript box and the small jewelry items were in inexpensive jewelry cases and as seen in the picture arrived shattered and bent. The upgraded chain for my pendant was just in a simply tiny ziploc type bag. Perhaps I was expecting too much but it just didnt match with the amazing service by ****** and the nice catalog photos and descriptions.
Everlasting Memories Incorporated
Date: 06/11/2023
Thank you for the articulate review. When shipping to another country, we are not responsible for any customs or duty charges - that is as the discrepancy of the incoming country and something completely out of our control. With regards to the containers in which the items arrived in, most urns are shipped in nondescript containers and are carefully packaged so as to not disturb or compromise the urn. Our sincere apologies for the condition in which the boxes arrived in as that is not how they left our facility. Unfortunately, we have zero control over how the mail carriers handle the package once they are out of our facility. We place the chain in the small ziploc bags under the platform of the box as we have found that this is the best manner to prevent the chain from kinking during travel. We are happy to hear that ****** was able to deliver customer service that exceeded your expectationsR. B.
Date: 06/11/2023
Thank you. However your reply doesnt address ********* and I dont believe I was mentioning customs fees as an issue. Perhaps you used a ready-made response template. At any rate, saying that you are not responsible for the condition of the product is true in a way but ultimately it is a dismissal of responsibility for the product you are selling. As a buyer of any product or service I would hope that the seller would take responsibility for the item or service they sell. Otherwise they are just a middle point in the process and there is no reason to deal with them if they assume no responsibility.Review fromSue C
Date: 05/28/2023
5 starsI bought a bereavement bracelet for my husband after his dad passed. It is lovely and he was very pleased with it. The band has leather and plated links. The links can be removed to adjust the size so I would imagine it would fit most people. It was a pleasure to deal with this company.Review fromVicky S
Date: 05/24/2023
5 starsVicky S
Date: 05/24/2023
Great pieces. Great quality of work. Extremely happy with the pice I chose for my loved ones ashes. You will not be disappointed with your purchase.Everlasting Memories Incorporated
Date: 05/25/2023
Thank you very much for the kind words and the five stars! We are so happy you had a great experience! Warm regards, Everlasting MemoriesReview fromLinda A
Date: 05/23/2023
5 starsLinda A
Date: 05/23/2023
My husband and I are pre-planning, and we ordered a beautifully made, simple and elegant natural ********************* urn for my husband. It arrived quickly and we're very happy with the workmanship and quality. We had a small problem with the name plate (misspelling of middle name), but when I contacted Everlasting Memories, they responded quickly and sent the corrected nameplate within 3 days. Although speed wasn't of the essence for **, it was nice to know that someone who needed an urn could receive one very speedily after ordering. We also like the fact that this is a "made in ***" product. Would recommend this company!Everlasting Memories Incorporated
Date: 05/25/2023
Thank you so much for the kind words! We are so happy we were able to fix the error quickly and to your satisfaction. Thank you for trusting Everlasting Memories with your pre-planning!Review fromJenna S
Date: 05/23/2023
5 starsJenna S
Date: 05/23/2023
Outstanding and friendly customer service! The staff were very engaging and truly cared. Such a great experience! If I could give them a 10, I sure would!! ??Everlasting Memories Incorporated
Date: 05/25/2023
Thank you for the five star review! We appreciate the feedback and thank you for choosing Everlasting Memories!Review fromDebra C
Date: 03/27/2023
5 starsDebra C
Date: 03/27/2023
I order a pendant to hold my sons cremains. It arrived very quickly in perfect condition & is beautiful. It included everything needed to fill & secure it (a tiny ******************** I wear it every day & love keeping a small part of him with me.Everlasting Memories Incorporated
Date: 03/28/2023
Thank you for choosing Everlasting Memories for such a special memory of your son. We are honored to have played a small role in such a wonderful remembrance!Review fromFrances H
Date: 03/27/2023
5 starsFrances H
Date: 03/27/2023
It was incredibly difficult to pick out an urn for my mom but Everlasting Memories had a beautiful selection. It shipped out really quickly and arrived way before the estimated delivery of 5-7 days. The quality is amazing and it was big enough to fit both my mom and my stepdadEverlasting Memories Incorporated
Date: 03/28/2023
Thank you so much for the kind words and the five star review. We are so happy that we were able to find you something that you love!Review fromBobbiJo P
Date: 03/26/2023
5 starsBobbiJo P
Date: 03/26/2023
Communication was wonderful. Engraving was perfect. The necklaces are beautiful and come with what is needed to secure s**** as to not ever come apart.Everlasting Memories Incorporated
Date: 03/27/2023
Thank you so much for the fantastic review. We are so happy that you were happy with your purchase and thank you for your patronage!Review fromJen R
Date: 03/26/2023
5 starsJen R
Date: 03/26/2023
My experience has been nothing short of exceptional! ***** has been prompt, compassionate and very efficient. Thank you so much!!Everlasting Memories Incorporated
Date: 03/27/2023
Thank you so very much for the kind words and the five star review! We hope that your daughter loves her ring and we thank you for choosing Everlasting Memories!
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