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Business Profile

Pet Services

Ruff Rollin Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our frenchie became paralyzed in April of 2024. A close friend raved about this company, so we decided to go with them! We did the measurements and placed an order on April 28th, 2024. After a few weeks of nothing from the company, we decided to call. Unfortunately, you can only leave a message that never gets through to the actual person making the wheelchair. Towards the end of MAY, we finally got an email from **** who is the owner claiming he had health issues which caused the delay. He promised to get our wheelchair sent out the following week. Regardless if there was a health issue going on with the owner, that should have been communicated upon placing the order.It is almost August. We still have no wheelchair. I have sent 4 additional emails demanding a refund with no responses. Additionally, we have called and have only been able to leave voicemails. This is the WORST experience we have had with any dog company.I have no tracking number to provide, but I have an order confirmation number from April 28th, 2024 (#*****)

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase online with Ruff Rollin in February. It's **** and I haven't received the wheelchair I ordered for my pet. I've called maybe twenty times and have not received one call back regarding the ststus of my chair. I believe this company to be a scam. My pet has been waiting for four months for a wheelchair and these people don't have the decency to even call me back. Their "receptionist" is just a hired answering service. She's not even physically at the offices. Please help me!

Ruff Rollin Inc is NOT a BBB Accredited Business.

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