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Business Profile

Electronic Equipment Dealers

Super Store Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Super Store Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Super Store Electronics has 2 locations, listed below.

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    • Super Store Electronics

      904 N 1st St Ste B Hamilton, MT 59840-2140

    • Super Store Electronics

      221 S 1st Hamilton, MT 59840

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two items on October 14, 2023 and came back on October 18, 2023 to make a return. The return was within their return policy printed on the receipt. The owner who was there refused to give a refund stating he will only do an exchange for a higher priced similar item. I stated his return policy printed and he said due to that I have a bad attitude and he refused to help me. When I initially purchased the item, I asked the lady working if we can return it and she said yes. Turns out that is the owners sister. He didnt believe me thats what she told me. The item purchased was an indoor ** antenna and we realized after getting it home it wouldnt work due to it not being a long enough mileage range for the ** towers so the products were never used. We had even asked the lady when we were in the store if she knows if it will work. Said we can only buy a more expensive larger outdoor antenna as the only option for a return. I believe they know the indoor ones wont work and make up their own return policy so you are forced to either not get your money back or purchase the more expensive outdoor antenna.

      Business Response

      Date: 10/24/2023

      Thank you for this opportunity to respond.  We gave *************** more than one option.  The receipt clearly states that refunds will be given for unopened packages.  Although its not clear in the picture, it was very obviously open and used.  We offered to give her the refund with a 15% restocking fee but she declined that offer.  We also offered to upgrade her to a larger antenna and deduct the amount of the product from the new antenna.  Which she also declined.  The man she worked with was NOT the owner.  She's as misinformed about that as she is about about the store policy.  Simply reading the receipt could have answered all these questions.  She was extremely rude to our staff.

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