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Business Profile

Gun Store

Western Montana Tactical Training Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order ($642) from Western Montana Tactical Training Center on March 10, 2025. Waited for 2 months for delivery, and it never shipped out. Online it said delayed due to them having too many orders. All went unanswered, left many, many messages. Eventually someone called me back a couple of weeks ago after leaving a very truthful but nasty review on ******. I guess they didnt like I was telling people they were scamming people.The person on the phone told me they would refund the money, but it has been another 4 weeks, the order now shows cancelled but no notification has been sent and I have not received the money in my account. Again, I have been trying to call dozens and dozens of times, leaving messages and with no response nor a call back.I do believe these guys are just scamming people as other reviews online are also confirming the same.

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ammo from their website on 3/21/********** said that the ammo would ship in ***** business days. I havent heard anything from the seller except one email saying what my order number was. Once it was past those days I contacted the business and tried to call the business but no response. I have sent multiple escalations with no response. From doing research after purchasing, it seems like this business does not send any information about the orders you purchase and either sends the product months and months later or doesnt send it but everyone has said that they never respond. I either want the product that I have purchased or my money back. At this point I cant get either because there isnt a response back.

  • Initial Complaint

    Date:04/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ammunition from this company 3/19/2025. My card was charged. Ive made numerous attempts to contact (email, text, and voicemail) to resolve this issue as my product was never shipped/delivered. They sent an email 3/28 stating that the order would ship out the following week. It did not. Now this company is ignoring attempted contact. I asked for my money back and to cancel the transaction via voicemail without a returned call.

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company near the end of september 2024. It is now the middle of January 2025 and they haven't shipped the item nor have they responded to any of my attempts to contact them via email, text, phone, their website chat, or website contact page.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 500 rounds of .308 rifle ammo and 250 rounds of .45 ammo on 3/25/24. They said the .308 would be ***** days. I was ok w that. The .45 ammo came in about 3 weeks. It was supposed to be shipped next day. The .308 ammo has never shipped. I have called them over 30 times. I have left detailed messages every time. No response or call back, ever. 4 weeks ago, someone actually answered the phone. He found my order. Apologized that it had been "lost". Promised it would ship next day, and he would throw in a couple of ammo cans to "make up for their mistake". It has not shipped, and they will not answer the phone. I have disputed the charges with my credit card company, but they can not get them on the phone either. The .308 ammo was $ ****** +$ 65 shipping. I just want my money back and for them not to be able to steal from anyone else. Any help would be appreciated.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a $3900.00 honey badger from the owner of this businesd **** ********* and it doesnt fire or cycle. This business closed their door locally and wont answer their phone. Please think twice before buying from this business.

  • Initial Complaint

    Date:10/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22430459

    I am rejecting this response because: i have called many times as you can see on the screenshot and the refused to answer,  now they have unplugged their phone line so I cannot call the business to try and avoid giving me my money back or having any consequences for their fraud. 

    Sincerely,

    **** ****

    Business Response

    Date: 11/05/2024

    This customer has already been refunded by his credit card company on October 24, 2024.

  • Initial Complaint

    Date:10/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22370720, and find that this resolution is satisfactory to me.




    Sincerely,



    Matthew Martinez

    Business Response

    Date: 10/13/2024

    We spoke to this customer and he received his merchandise. 

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered ammo back in march. Only email I have is that I would get an email once it shipped. It said it could take a month or two so was patient and patient. By end of July my patience was gone. I and my wife have tried reaching out repeatedly, my credit card company tried. They dont respond. I still dont have my product I was charged for.

    Business Response

    Date: 10/13/2024

    We spoke to this customer and they received their merchandise. 

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Western Montana Tactical is an ammunition store. I purchased 150 rounds of ammunition from them online on July 26th, 2024. As of today (September 25th, 2025) they have yet to ship my ammo and refuse to refund my purchase. It is impossible to get someone on the phone It's clear to me (and based on other ****** reviews) that they are scamming their customers.

Western Montana Tactical Training Center, LLC is NOT a BBB Accredited Business.

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