We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gun Store

Western Montana Tactical Training Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-13-2024, I placed an order online for 750 rounds of 308 and 1 ammo can, cost ******, little bit of a wait though because of high demand, figured it was worth it. I called on 4-12-2024 to check status of my order, a gentleman answered I gave him my order #*****. He said it was going to ship next week, I asked if I could add to it, he said yes and it would go with the rest, so i added another 250 rounds and 3 more ammo cans, cost ******. Total now $802.56. Well April went, still nothing, I tried calling, no answer no response. Tried Email our service was glitching so they may have got it a few times, finally got an email response about it being in queue and should go out by 5-6-2024. Here we are almost another month later and nothing. So many of these complaints I have read are pretty much the same. I want my product, if you can't produce it give me my money back.

  • Initial Complaint

    Date:05/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for 308 ammunition on 1/31/24 contacted via email on and received a shipment tracking number in que on 3/18/24. As of 5/23/24 no contact after multiple emails sent. Tracking number still shows waiting on pickup. Oder number *****

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ammunition from this company via ammo seek on January 20th. I was in contact with them and the told me they lost the order and would reship on April 20th. Now I'm asking for tracking info and a return email to verify shipment and they won't respond. I am seeking either a refund or the product I ordered

  • Initial Complaint

    Date:05/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 03/18/24 for 250 rounds of 308 Ammo with understanding that it would be shipped within 28 days. It is now over 45 days and have been unable to get a response from WMTTC after numerous attempts. Desire to get my ammo or a refund in order to place an order with another supplier. Concerned that this company is scamming people. If they are legit, they are doing a very poor job of communicating with their customers. They should not continue taking orders that they can not deliver.

  • Initial Complaint

    Date:04/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for .308 ammo on 8 Feb 24. I have not received my order. I have emailed and left several voice messages, none of which have been returned. I did receive an email on 25 Mar 24 that a shipping label had been printed and my order was entering the packing queue. My order number is *****.

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $734.60 to this company on 02/28/24 for 1000 rounds of .308 (order #*****). As of 04/25/24 still have not received my ammo. Almost 2 months and nothing has shipped and nobody has reached out to me regarding my order. I have sent 4 emails asking for an update, called more times than I can count (nobody has ever answered), and even text them with zero responses to all of them. I get that maybe they are behind on ammo shipments, but customer service should be responding to people. $734 is a lot of money specially in todays economy so when I spend that much I expect to get what I paid for. At this point I just want my money back.

  • Initial Complaint

    Date:04/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Jan 17 2024 they billed my bank they sent me a email saying my order was received I waited about a month and heard nothing I tried to call no answer I emailed no response another month went by I emailed them again they sent me an email saying the order was in queue I waited nothing happened I sent another email and they sent me a email *****,If you pull up your tracking tonight you will see and update in location.*** WMTAC Team I waited nothing I have been sending emails daily with no response. Please help. Sincerely ************************

    Business Response

    Date: 05/02/2024

    Delivered On
    Monday, April 29 at 3:29 P.M.

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for multiple calibers of ammunition on 2/16/2024 & they still have not shipped one part of the order (amount of $334.80) & refuse to answer/respond to email requests of assistance or updates on the.3 out of 4 parts of the orders did ship, but again they refuse to provide an update or refund on the 4th part of the order

  • Initial Complaint

    Date:03/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Business Name: ****** Montana Tactical Training Center

    Address: *********************************. 59840

    Phone:: ************

    Email: **************************************************************************

    Order Number and Amount: #***** and $567.20

    Order Placed 20 FEB 2024.

    If needed I can make copies of email correspondence will just need to shrink file size down. Should be clear cut case as the ***** has not shipped my item or issued a refund, and as of last week stopped communicating by email.

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1-11-24 for 250 rounds of 308 ammunition. On 2-15-2024 I received an email stating Your order has entered the picking queue and has been assigned a tracking number. This means your order will soon be checked for accuracy, packed, and shipped. Usually this is within the next two business days. Check your tracking number after that time for updates. On 3-11-2024 I followed up inquiring about my order to which they replied, "****,I understand where you are coming from. I'll have your order out by the end of the week.*** ***** Team"It has been two more weeks and now they will not return my emails. I want a full refund immediately.

Western Montana Tactical Training Center, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.