We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV parks

Wild Horse Hot Springs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reserved a room on 11/7/22 for 2 adults 2 children for the dates of 11/12 through 11/15/22. My CC was charged the full amount of $276.31 on 11/8/22. We weren't informed that we were to be placed in a teepee that has no heat whatsoever we would have to supply our own heat in the middle of November in *******. Our youngest child has come down with a severe case of flu and it's spreading to the family another reason why we weren't coming. We canceled more than 72 hours in advance and this company will only give us 50% of our refund back. When tried to contact company to have them explain why and work this out they refuse to call us back. The entire reservation from start to cancellation was a complete disaster. We're entitled to a full refund but aren't going to receive it.

    Business Response

    Date: 11/18/2022

    Dear ******************,
     
    As I explained when you called to cancel your reservation, you booked on-line on November 07, 2022 and called to cancel on November 09, 2022. We are able to offer a full refund if you call within 24 of making the reservation. After the 24 hours have passed,  we are able to offer you a full credit, with no expiration, so that you could rebook at a time that would work better for you and your family. You opted to receive 50% refunded back to your credit card rather than a full credit towards your next stay. When we spoke, I encouraged you to upgrade to a cabin because of the cold weather. With you living in ********* *******, I'm sure you know how cold ******* ******* can be. I have attached our policies from our website so that you can clearly see I have followed all guidelines and procedures. It says, :
     
     
    Cancellations/Re-booking: We are aware that plans change and unexpected events arise. Please contact us before 48 hrs from your check-in date/time and we will allow you to re-book your reservation for a later date. Re-booking for cancellations made after 48 hrs from check-in date/time will be issued at the discretion of the owner/manager and are not guaranteed.
    Same Day Booking and Cancellations: A 50% refund is issued when a reservation is made and cancelled within 24 hrs from check-in time
     
     
    Please call me if you have additional questions. ************
    Sincerely, *********************, manager to:
     
     
     
    ************************;
    CEO/Owner 
    Wild Horse Hot Springs / WHHS, Inc. 
    ************ (office)
    **********************
    57808 Hot Springs Drive
    PO Box 629 
    Hot Springs, ** 59845

Wild Horse Hot Springs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.