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Business Profile

Custom Shirts

We Love Doggos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The site states you can cancel at any time by emailing them. No one responds to emails. There is no where to "log in" to cancel either. No phone number to speak to an actual person. Transactions keep happening and I want refunded! This is a blatant scam.

  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A membership was created without my knowledge and I was charged $29.99. I have made numerous attempts to reach the organization and have received no response.

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a ad placed on ******** where you could get a t-shirt @ a discounted price if you signed up for a free 21 **************** could cancel the membership at any time before the 21 days & NOT be charged any additional fees above what I paid for the shirt. Problem is it is ?? IMPOSSIBLE to cancel your membership or contact customer service. Theres no customer service phone number & the email address that you are instructed to email HAS NEVER ONCE responded to ******** easily emailed them 20x. And the web link it tells you to click automatically pops up as no domain found threat imminent.-!! I immediately went & canceled my debit card to avoid being charged any additional fees ( which my bank has told me that they have attempted 3x since I cancelled my card & put my bank on notice of what is going on. Technically it hasnt even been 21 days so why are they attempting to charge.. I tell you why they make the cancellation process IMPOSSIBLE so they can say you didnt cancel. There was over 80 ppl on ******** the other day begging someone to help them & give them any way to contact We Love Doggos. But i didnt think to screenshot it at the time. This company is taking peoples money & never sending what was ordered to begin with when they made you sign up for the membership I never received my shirt that I paid for i believe my actual order date was 6/8/24 but it didnt clear my bank til Monday 6/10/24

  • Initial Complaint

    Date:06/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was signed up for a recurring membership which was not clearly marked as a membership or a recurring purchase. I have been trying to contact them since May 20th 2024 and have not yet received and response on canceling my membership.

  • Initial Complaint

    Date:06/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shirt from them and unknowingly signed up for their ************ Their website says to email them to cancel the subscription. I've contacted them 5 times and have gotten no responses, there is no phone # to call.

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought some shirts through this company and was signed up for a subscription that is ***** a month. There is nowhere on their website to cancel because the " manage subscription" link takes you to a bogus website. I've reached out via email numerous times all month and have gotten no response. I looked at my bank account and they have charged me numerous times the past few months adding up to around $200. I filed a complaint with my bank but am afraid they are just going to keep charging me. I want this subscription cancelled and I need someone from welovedoggos to respond to me and cancel the subscription so they can't just charge me whenever they feel like it.

  • Initial Complaint

    Date:05/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tshirt, got no confirmation email and instead got an email telling me to complete my order. It ended up being a duplicate order, they charged me twice, and they wont respond to multiple emails regarding this

    Customer Answer

    Date: 05/28/2024

    I would like to amend this complaint to get a refund on two separate orders, one of which was a mistaken duplicate order, the other for the actual order for which I cannot get any information or response from the company.  I believe they are fraudulent 

    Customer Answer

    Date: 06/17/2024

    I ordered a tshirt from them and couldnt get them to cancel a duplicate order. Now Ive been charged for a subscription that I never ordered or approved. I cant tell where they are located as they do not give that information. They also do not respond to emails.

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was an ad on ******** to purchase a tee shirt. Here is the information:05/01/24PURCHASE AUTHORIZED ON 04/30 WELOVEDOGGOS WELOVEDOGGOS. MT S464121792177716 CARD 1794$6.97 On 5/22/24, this company used my credit card (unauthorized)05/22/24PURCHASE WELOVEDOGGOS ************ MT CARD1794$29.99When calling the telephone number ********** listed on my bank account, I always get a message that nobody is available and left three messages, with no callback,I also filled out two online forms, no response,I have researched this company and found information stating that this company is fraudulent.I am requesting the unauthorized withdrawal of $29.99 be refunded,

  • Initial Complaint

    Date:05/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase and donation to We Love Doggos, LLC on April 27th 2024. I have still yet to receive the merchandise I ordered and the business email they provided hasnt responded to me. Of course there is no phone number to contact these people, but they do continue to send me emails about my monthly donation. I feel like its a scam

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 20th, 2023 I purchased a rose gold paw necklace from welovedoggos.com. I never received my order. Although I notified them and they were keeping me updated for months, I was told the following last October 5th, 2023: "Our items ship from various warehouses, and it can take up to 2 months to receive the items.I will check your order and get some details for you to see if I can expedite for you somehow and possibly add any bonus items." They did repeatedly ask if I wanted a refund, but I told them no and that I still wanted my necklace.The last time I've heard from them was December 11th, 2023 with this e-mail:"Hi ***,Thanks for writing back to me. My deepest apologies that you haven't receivedit! I checked with our supplier and they had a long delay and itmay be another 2-4 weeks. I can cancel it and refund you or have them reissue the order. Would you like me to just refund you the $5.99 or would you like me to have them still send it to you?Please let me know and I will process things accordingly rightaway."I replied with this e-mail on December 11th, 2023:"I'll wait for it.***"I sent them the following e-mail on March 31st, 2024: 'Hello. I sent a reply to you on March 4th, 2024 and a separate e-mail to Doggygoodies Support on the website on March 13th, ***************************** case it went to spam, here's what I said:"I can't ask for a refund due to me having a different card number now. You mentioned reordering the necklace. That's what I would like for you to do. Keep me posted."I ordered since August 2023 and know you said that there were delays, but I don't think I'll ever receive my necklace now.******** also sent them an e-mail on February 20th, 2024 with no response.

We Love Doggos is NOT a BBB Accredited Business.

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