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Hotel Reservation

National Park Reservations

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 22 Customer Reviews

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Review Details

  • Kathleen S

    Date: 11/12/2023

    Kathleen S

    Date: 11/12/2023

    I made two reservation for parks in **** by telephone and spoke to *******. I was told that for both reservations it was a CREDIT CARD GUARANTEE. This was a verbal transaction. I was charged first night and was not told there would be a penalty fee of one night charged IF I CANCELED. PLUS 10% non-reimbursable fee.I was aware of the 10% non-refundable fee. If there's a recording of our conversation it was clear ******* said "OH YES, BOTH RESERVATIONS ARE CREDIT CARD GUARANTEE."I HAVE FILED A DISPUTE WITH MY CREDIT CARD. This groups is deceptive and from what I've read in other complaints. They should not be allowed to operate.

    National Park Reservations

    Date: 11/17/2023

    National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. We book over 500 different properties all of which set their own policies, those policies can change at any time.

    The client was booked in a property that had a credit card guarantee that changed their policies to a 1 night deposit. The one night deposit was refunded to the guest from the property.

    Operation Manager
    National Park Reservations

  • Chris R

    Date: 09/15/2023

    Chris R

    Date: 09/15/2023

    Their website fools the consumer into thinking they are making reservations directly with the National Park lodging. Then they charge a high fee (almost hidden, unless you read the fine print) for their service (10%). Surprise!!!!!!

    National Park Reservations

    Date: 09/18/2023

    Business Response:


    The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form.


    On Sep 12 2023, at 16:28 MST the client submitted an online request for a two-night stay for Shenandoah National Park.


    We advise very clearly who we are, that we are not part of the National ************ and that we charge a fee for our services. We have our terms listed on or home page, a link on every landing page as well as a prompt that says to click IF you have read the the terms which are listed again before you are able to submit the request. Listed below are our full terms.


    We do not try to foolanyone-the very first lines of our terms, that the client indicated that they read, advises that National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******* Government.


    Our terms state:


    National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******* Government. National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.



    National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.
    Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.
    A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
    National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.
     Please feel free to contact me if you have any further questions.
    Best Regards,



    Operation Manager
    National Park Reservations


  • Robert W

    Date: 08/07/2023

    Robert W

    Date: 08/07/2023

    I'm afraid I can only add one more voice with the same experience with these charlatans. Nothing to do with our National Parks system and appear to have no relationship with them - i.e. no better ability to get you a room than any of a dozen other booking agencies. Their special trick is to claim an inflated room rate at hotels outside the parks, presumably to pocket the extra. Then when you discover they have charged you $50 more than the hotel directly they invoke the 10% non-refundable "fee". I tried to dispute the "fee" with my credit card company but they returned with the well rehearsed excuses you can read here. My credit card company wouldn't help me, but surely there's SOMEBODY out there who can close these fraudsters down.

    National Park Reservations

    Date: 08/14/2023

    Business Response:


    The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form.

    On June 28 2023, at 16:33 MST the client submitted an online request for a one-night stay at ************ National Park with an arrival date of Oct 02 2023.

    The client said (We have)Nothing to do with our National Parks system and appear to have no relationship with them - i.e. no better ability to get you a room than any of a dozen other booking agencies.

    That is correct-as stated in the first paragraph of our terms that the client indicated that they read:


    "National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form."


    This client said Their special trick is to claim an inflated room rate at hotels outside the parks, presumably to pocket the extra.


    This is incorrect-we book at the current rate that locations (directly)have set. We can not inflate a room rate.

    The client said I tried to dispute the "fee"with my credit card company but they returned with the well rehearsed excuses you can read here.

    This is correct-the credit card company reviewed our very clear terms and conditions on our site.

    We advise very clearly who we are, that we are not part of the National ************ and that we charge a fee for our services. We have our terms listed on or home page, a link on every landing page as well as a prompt that says to click IF you have read the the terms which are listed again before you are able to submit the request. Listed below are our full terms.


    Our terms state:

    National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.

    National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.

    Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.

    A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.

    National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.

    Please feel free to contact me if you have any further questions.


    Best Regards,

    Operation Manager
    National Park Reservations


  • Justin K

    Date: 07/24/2023

    Justin K

    Date: 07/24/2023

    "National Park Reservations" is a scam and they are deceptive with fees and add on 10% not listed at time of booking. You see like $783 for a total for 2 nights in a nice itemized pricing list and then pay. You get 2 emails with varying costs like $806.66 and $810.66. Then you ask in email and get told there is $10.50 charge per night per kid over 11. $2.25 utility fee per night. No mention of 10% booking fee. I call the number and the lady says the total is $880 something with the separate charge for booking fee and other add on fees. Still no actual line item agreement with all costs. I called the "real" national park main page phone number and the lady said if you have 3 beds you can have 3 people+ no matter the ages and there are no daily utility fees. Further, no booking fees. Basically, what you see is what you get and no baiting and deceptive practices.

    National Park Reservations

    Date: 07/29/2023

    Business Response:


    The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form.


    On July 22 2023, at 11:30 MST the client submitted an online request for a two-night stay at Grand Teton National Park with an arrival date of Jul 01 ****. The was booked as requested.

    The site advises that rates are based on double occupancy and lists the age cut off for the location.The client had 4 people, 2 adults and two children, one of which is older than the age cut off. The lodge policies also list that they have a utility fee per night.


    This client was refunded by our company after it became clear that he did not read any part of the booking site.


    We advise very clearly who we are, that we are not part of the National ************ and that we charge a fee for our services. We have our terms listed on or home page, a link on every landing page as well as a prompt that says to click IF you have read the the terms which are listed again before you are able to submit the request. Listed below are our full terms.


    Our terms state:


    National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.



    National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.
    Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.
    A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
    National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.
     Please feel free to contact me if you have any further questions.

  • Youjie H

    Date: 06/05/2023

    Youjie H

    Date: 06/05/2023

    National Park Reservations (NPR) provides terribly poor services and intentionally overcharges customers service fees. On April 7, I was charged for a fee of $119.64 for a reservation of two nights at ********************* on May 22 and May 23. I received an email from NPR after reservation fee was paid off, which states, Your request will be handled by a reservation specialist and you will be contacted by phone or email within 24 hours However, I had not received any information regarding the reservation from NPR until we arrived at the ********************* in the afternoon on May 22 and were told our hotel was at another hotel outside ******** National Park, 1.5 hours away from *********************. We had to find a place to stay for the day and paid expensive costs due to the mistakes of NPR on May 22.On May 23, we checked in the Best Western Inn that NPR reserved for **. NPS cited $598.22 for the hotel rate, and charged ** a fee of $59.82. However, we found out the actual rate for the Best Western Inn for ** was only $282.44.I called NPR and wrote to NPR to discuss the above issues. NPR refused to admit any problems and refused to refund the fee of $59.82 for May 22 when it did not provide the service, and the overcharged fee of $31.58 for for May 23.

    National Park Reservations

    Date: 07/29/2023

    Business Response:


    The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form.


    On Apr 07 2023 MST the client submitted an online request for a one-night stay for two rooms at ******** National Park with an arrival date of May 22 2023. The client had selected three location options. The site advises, if the first location is sold out, you can select alternate locations or you can skip this step and only have one selection. The first location was sold out so his second option was booked at the current rate,hotels change their rates based on market pricing so rates can fluctuate. The client was emailed at the email address that he provided on the booking request.

    We advise very clearly who we are, that we are not part of the National ************ and that we charge a fee for our services. We have our terms listed on or home page, a link on every landing page as well as a prompt that says to click IF you have read the the terms which are listed again before you are able to submit the request. Listed below are our full terms.


    Our terms state:


    National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.



    National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.
    Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.
    A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
    National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.
     Please feel free to contact me if you have any further questions.

  • Charles R

    Date: 05/09/2023

    Charles R

    Date: 05/09/2023

    This web site is not affiliated with US National Parks. It is a bait and switch booking scam that leads you to believe that you are booking at a certain location, processes your payment, then forces you to another hotel/location. When you have figured out that in fact the lodging of your first choice was never available and wish to cancel they take a 10% fee. I feel sorry for American tourists and foreign visitors that think they are booking through the National ************ and end up getting taken. Bad business all around.CR

    National Park Reservations

    Date: 05/10/2023

    Business Response:





    The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form.





    On May 08 2023, at 17:16 MST the client submitted an online request for a one-night stay at ******** National Park with an arrival date of May 13 2023.The room type that he requested sold out-it is not unusual for this to happen for any location. The client called and was advised that nothing had been booked or charged to his account. He was not charged anything for using our service because nothing was booked.





    We are called National Park Reservations because we book at multiple National Parks-we advise in our terms that we are an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* Our terms are listed on our home page as well as linked on every landing page. In addition, you are not able to submit the request without clicking an indicator box that you have read the following terms.





    Our terms state:





    National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.







    National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.

    Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.

    A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.

    National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.

     Please feel free to contact me if you have any further questions.

    Best Regards,







    Operation Manager

    National Park Reservations

  • Niraj T

    Date: 04/20/2023

    Niraj T

    Date: 04/20/2023

    This is not national park service but a private company who just took my $110/- after I canceled my reservation in 1 day. Please stay away from this company and book directly through nps.gov. The name is misleading. BBB should do something about this.

    National Park Reservations

    Date: 07/29/2023

    We advise very clearly who we are, that we are not part of the National ************ and that we charge a fee for our services. We have our terms listed on or home page, a link on every landing page as well as a prompt that says to click IF you have read the the terms which are listed again before you are able to submit the request. Listed below are our full terms.


    Our terms state:


    National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.



    National Park Reservations charges a 10%non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee.
    Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.
    A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.
    National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider.National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God.Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10%******************** fee is a non-refundable fee.

  • Fritzie A

    Date: 01/28/2023

    Fritzie A

    Date: 01/28/2023

    Like others, I did not realize that National Park Reservations was a third-party site. I realized my mistake within hours and I could not cancel without losing the non-refundable booking fee. These types of business thrive on people's mistakes. Why do they not show the 10% charge at the time of making the reservation? Could they not at least disclose that one can book directly without paying 10% booking fee?

    National Park Reservations

    Date: 02/01/2023

    This client was not charged a fee by our company. We waived our fee as a courtesy due to the properties delay in changing a room type. The client called into our office 6 times and each time listened to our automated system which fully discloses our terms and conditions before you can speak to an agent. She was also verbally told of our fee prior to securing a reservation. She called to change her room type and the lodge is on off season so a change is never guaranteed. The client was advised that the lodge did not have the room type available as soon as the property personal reached out to us and we waived her fee. We are surprised that the client would submit a review when we did not charge her anything for our services.

  • Stephen C.

    Date: 11/07/2022

    Stephen C.

    Date: 11/07/2022

    This website is shady and didn't warn visitors that they charge 10% fee on reservations that went thru their site. All these facts are hidden in the Our Terms page, and not at the point of submitting the reservation request.Use the camera site to book without the extra charge

    National Park Reservations

    Date: 02/01/2023

    The client submitted an online request on our site on 10/17/2022 and also spoke to one of our agents by phone to approve a room type and rate. Our automated phone system can not be by passed until you have heard our full disclosure and you are not able to submit a request until you have clicked a box indicating you have red our terms.I am attaching an image of our online form disclosure that states our Terms and Conditions. The online request can not be completed without our clients agreeing to our terms and conditions and entering the credit information to secure the request. Our Terms ** Park Lodging provides lodging and activity reservations both inside as well as in the gateway communities of ***************** national parks. ** Park Lodging is not an authorized concessionaire of any national park nor are we in any way affiliated with the National ************ of the ******************* ** Park Lodging provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.** Park Lodging charges a 10% non-refundable reservation fee based on the total dollar amount of reservations made. This reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using US Park Lodging, the customer authorizes US Park ******************** to charge their credit card the 10% non-refundable fee.Customers using US Park Lodging to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations.A US Park Lodging customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity provider, as well as check in times of the lodging or activity provider. Customers of US Park Lodging agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation.PLEASE NOTE:For Arrival Days that require IMMEDIATE ATTENTION (within 3 days from submission date) - we will expedite your request: If submitted before 5pm MT - 12 hour response time If submitted after 5pm MT - 24hour response time You will receive an email confirmation with reservation ********************** number within 24 hours after we have successfully booked your requested reservation. If you have not received a confirmation and if you have not been contacted by a US Park Reservations Specialist within 72 hours: Check your Spam Folder Call our toll-free number for assistance.US Park Lodging is not responsible for rate changes made by the specific lodging or activity provider. US Park Lodging will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God. Customers using US Park Lodging should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although US Park Lodging will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that US Park Lodging 10% reservation fee is a non-refundable fee.

  • Gabriel Z

    Date: 09/02/2022

    Gabriel Z

    Date: 09/02/2022

    Deceptive practices I tried to make a reservation at ********** ************ and this "National Park Reservation" site came up. The reservation was successfully made. Unbeknownst to me, and my fault for not reading their boilerplate carefully, they tagged on a 10% non-refundable charge on the entire amount. The use of "National Park Reservation" gave the impression that the site is legitimate, the charge was extremely high and well hidden on their site. I am surprised they are not shut down for deceptive practices.

    National Park Reservations

    Date: 09/10/2022

    Business Response: The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form. On August 19 2022, at 13:06 MST the client submitted an online request for a three-night stay at Mt. Rainier National Park with an arrival date of July 10 2023. The client was booked exactly as requested.We are called National Park Reservations because we book at multiple National Parks-we advise in our terms that we are an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* Our terms are listed on our home page as well as linked on every landing page. In addition, you are not able to submit the request without clicking an indicator box that you have read the following terms. Our terms state:National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.National Park Reservations charges a 10% non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee. Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations. A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation. National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider. National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God. Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10% ******************** fee is a non-refundable fee.Please feel free to contact me if you have any further questions.Best Regards,************************* Operation Manager National Park Reservations ************

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