Reviews

Review Details

• Review fromJ. P.

  Date: 08/26/2022

  1 star

  J. P.

  Date: 08/26/2022

  Deceptive business practices. Just look at all the reviews. They prey on unsuspecting people with their 10% fee. What type of business alienates their customers immediately so they never want to use their service again? This one.

  National Park Reservations

  Date: 09/02/2022

  Business Response: The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form. On August 16 2022, at 12:58MST the client submitted an online request for a two-night stay at Mt. Rainier National Park, for 6 rooms, with an arrival date of August 07 2023. The client was booked as requested.Our terms state:National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** National Parks. National Park Reservations is not an authorized concessionaire of any National Park nor are we in any way affiliated with the National ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.National Park Reservations charges a 10% non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee. Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations. A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation. National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider. National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God. Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10% ******************** fee is a non-refundable fee.Please feel free to contact me if you have any further questions.Best Regards,************************* Operation Manager National Park Reservations ************

  J. P.

  Date: 09/02/2022

  The 10% fee is NOT listed in the summary of charges. Red flag number one on how this business tries to hide it. The terms is a tiny window where mention of the 10% fee requires scrolling in this tiny space. Again, a red flag that they are trying to hide it. I have never had a booking agency charge this fee, and therefore, I will never use this company again. Avoid them at all cost,

• Review fromGary N

  Date: 07/16/2022

  1 star

  Gary N

  Date: 07/16/2022

  I was scammed out of $75. National Park reservations charged me a non refundable service fee which was disclosed after my my reservation at ******************.

  National Park Reservations

  Date: 07/22/2022

  Business Response: The client submitted an online reservation request form on our website. Our online reservation request form requires every client to agree to our terms and conditions in order to submit the request form. On July 10 2022, at 12:25 MST the client submitted an online request for a three-night stay at Bryce ********************** Park with an arrival date of Sept 17 2023. The client was booked exactly as requested.Our terms state:National Park Reservations provides lodging and activity reservations both inside as well as in the gateway communities of ***************** ********************** Parks. National Park Reservations is not an authorized concessionaire of any ********************** Park nor are we in any way affiliated with the ********************** ************ of the ******************* National Park Reservations provides the ability for its customers to make reservations through a toll-free telephone number or by submitting an online request form.National Park Reservations charges a 10% non-refundable reservation fee based on the total dollar amount of reservations made. The reservation fee will be billed separately to your credit card and will be billed under the memo "National Park Reservations". By using National Park Reservations, the customer authorizes ********************** to charge their credit card the 10% non-refundable fee. Customers using National Park Reservations to make lodging and activity reservations agree to use our service, either by telephone or email, to make any changes or cancellations to their reservations. A National Park Reservations customer will receive an email confirmation describing all reservations made, any deposits taken by the lodging or activity provider, any cancellation policies of the lodging or activity, as well as check in times of the lodging or activity. Customers of National Park Reservations agree to assume the responsibility of confirming the accuracy of the reservations outlined on the email confirmation. National Park Reservations is not responsible for rate changes made by the specific lodging or activity provider. National Park Reservations will not be responsible for loss due to specific action of a lodge or activity provider or by acts of God. Customers using National Park Reservations should be aware that the park concessionaire will directly accept a credit card for reservations, and will impose no fee for doing so. Although National Park Reservations will assist our clients in receiving a refund of any deposits given to a lodge or activity provider, customer understands and agrees that ********************** Park **********************'s 10% ******************** fee is a non-refundable fee.Please feel free to contact me if you have any further questions.Best Regards,Operation Manager National Park Reservations ************