Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/2025 I purchased a 2015 f-150 from Corwin motors. One of the selling points for my decision for buying the truck was it had remote auto start function. upon trying to start the truck the remote keyless entry system wouldn't work, I was told they have another key and I can get that one the next week, also it's probably just a dead battery and needs programming. Within the first week the truck broke down and I had them work on it under dealer warranty. At this time they also said they would make the key work. After service the key still didn't work and was told to take it to the **** dealer. 6/13/25 took a day off work to get service done on the truck, I took the key to **** and they said the keys I have won't work for my truck and that there is no remote autostart installed. Afterwards I took the truck to Corwin motors for a scheduled install for a "Crystal ****** Advanced Windshield Protection" film. At this time I explained how what was promised during the sales of the truck wasn't actually installed. I was told they'd look into it and also install the window shield film. Four and a half hours later just before closing and no callback as promised to let me know it was done I arrived. When I walked in I was told it's all done and they have someone calling me Monday to talk about the remote start. He said they did really good job on the film. However I noticed that the windows still looked dirty like it wasn't cleaned before the process. I checked my security camera that records video and audio 24/7, during the five hours it was at Corwin motors the only thing that was done was about five minutes of some kids washing the windows, one scratched the paint by tossing a can on the hood and there are new scratches on the windows and doors. They then parked in front for the remaining time. Absolutely nothing was done. This is a reoccurring action from them promising something and then not doing it. I took a day off work and drove 1 1/2 hours

  Business Response

  Date: 06/24/2025

  We have reached out to the customer and are working to resolve this issue.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Aug 2024, we purchased a 2015 GMC ****** pickup for $30,000.00. Everything was supposedly in good order and mechanicly sound. It is using 8 quarts of oil every ***** miles, the brakes (All 4) were in very poor condition, is leaking transmission cooler fluid and unsafe. After the purchase, we were advised not to buy from this dealership. The extended warranty we purchased from the dealer has declined any repairs. They did repair an item we noticed at time of purchase after we pushed the issue. We have discussed the problems with them several times with no results or help. We have advised that it will cost approximately $10,000.00. It took 3 times in the shop within 2 months to get the first issue resolved. I feel that this is extremely unreliable and unsafe to travel anywhere We are asking for your help in getting something done. Thank you.

  Customer Answer

  Date: 04/30/2025

  The information needed is as follows:
  Corwin Motors Kalispell
  **************
  
  Thank You
  

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my 2023 GMC ****** in for warranty work. A repair that was found by their oil change department. They are the only ones that have touched my vehicle in the year that I have owned it. Went in for repairs on 4/29/24. Picked truck up on 4/30/24. At the time of pick up I noticed several conditions that needed attention. Scratch on bumper, upper bumper cap was out of alignment and popping out, wheel opening molding was also sticking out with clips out of place. Discussed this with their service manager he had a combative attitude when discussing this. Brought up past experiences and things that didnt even involve me. I took the truck and got a couple miles away when truck began to over heat. Called them immediately and they sent a tow truck the following day to pick it up. After three more days I picked it back up with some conditions taken care of but further examination was in order. If they let visible conditions go with out regard I had to know what was underneath. I my self am a collision repair tech so I began to take things apart to investigate and uncovered about $2500 worth of damage done to my vehicles. Made them aware of my findings and provided pictures. I have the repair procedure for the work they did. Provided to me by their service manager saying what was all removed on their behalf. I was gonna provide them with an estimate to repair all damages. The owner relayed a message to me through his sales manager. That if its more than a couple hundred dollars that he didnt want to waste my time. I have text threads with service department and sales manager. The sales manager knows me personally and acknowledges in text that he knows I keep my stuff flawless. I just want my truck repaired or people need to know what type of work to expect.

  Business Response

  Date: 05/07/2024

  We are well aware of ************** and his concerns. We completed a recall at no cost to ************** and after he picked up the vehicle called us with some mechanical and other concerns about the body of the vehicle. We towed it to the dealership at no cost to the customer and addressed his concerns. My Service Manager hand delivered the vehicle back to him upon completion. We then got multiple messages stating that he wants $2600 for repairs on his vehicle. We do not agree nor do we have any plans on writing a checking to ************** for any amount of money. At this point since ************** so unhappy with Corwin and short of giving him thousands of dollars that we don't owe him, we feel that it is best for him to try another service department. 

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21677609
  
  I am rejecting this response because: their technician recklessly repaired my vehicle and caused 2600 or mor in damages. I stayed my concerns off what was visible at the time with the service manager. I have provided pictures and have text threads with both the sales manager and the service department stating my complaints. Along with the admission of damages so long as they were just a couple hundred dollars. My truck went in for warranty work, not recall work. To a department that is supposed to specialize in these vehicles and I was told I had their highest qualified mechanic on the job. After seeing what was visible I had to take it upon myself, a qualified auto body technician to examine what was underlying and hiding. I bought this truck a year ago from corwin. Its only been serviced by corwin. I trusted them with my investment as do many people out there in this valley only to have it devalued by their neglectful techs. Its sad that their loyalty and appreciation to their customers stops once they drive off the lot. This is not acceptable and they should not get away with this behavior and service standards. I have tried to be calm and talk this out. Its not working. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking for new truck as ours just got totaled in wreck. Needed 1 immediately for business. Corwin had ad stating had new **** silverado on lot. Kept asking for 500$ deposit to hold. I paid deposit, filled out paperwork and told them i was taking train 400 miles from ******** to kalispell to get truck. they said I misunderstood, that truck was few weeks out. I forwarded the email from them stating truck was on lot. I asked for deposit back, and bought truck elsewhere. Has been 2 months, no deposit back and no replies to daily requests from me as to when i get my 500 back.

  Business Response

  Date: 11/29/2023

  we are not able to meet this customers request. he understood the terms in which he was securing a vehicle.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2020 **** edge end of March 2023. Told them my issues with previous corwin car I got in 2017 with major issues so now need another. Told me this car passed service "with flying colors" from ******sales manager. Trusted this company and bought the car, boyfriend noticed some shaking when braking when going over 50. I didn't notice. Now I noticed it after taking a road trip, the rotars are def warped, with what seems like new brake pads over warped rotars to sell car. Took im for oil change and to talk about this. Service said sorry we don't test drive vehicles so can't say they are warped. Then how did it pass service!!!!!I got taken advantage of because I am a woman who doesn't know much about vehicles to begin with so it was easy for them to do this to me. I've tried contacting them via email, phone, leaving vm, and the chat function with NO reply. Managers don't give a c*** once rhe car is sold..I wanted to know if my warranties cover this issue or if I'd have to pay out of pocket to replace this. I have two small children and am a single mother taking care of them in this s***** world. I live paycheck to paycheck so I'm very ****** of with the customer service and service department.I'd give negative ten stars if I could. I will be coming in there if I have time to raise h***

  Business Response

  Date: 08/16/2023

  this has been taken care of.

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:

   

  I didn't know how to delete this, it has been resolved. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 2016 ***** Colorado in July of 2021, when purchased, I also bought an extended warranty for $4,500.00 which they said would cover for 5 years or 100k miles. *** financial person made it a wrap coverage warranty which starts from the manufactures date of manufacture, starting in July of 2016 and expiring December of 2021. Giving me just 6 months of coverage which is not what we discussed. I found out a year later when I wanted to have work done on my pickup that the warranty had expired. Talked with Corwin and they openly admitted that the financial person at that time had made that mistake on multiple sales and he is no longer in finances. ***y offered no resolution and I have talked with them many times to figure out an option. Essentially them making the mistake cost me an extra $6500.00 because I also had to put gap insurance on the loan. But the fact they admitted their team member made these mistakes multiple times is concerning and I have talked with other customers that had the same issue, so far none of us have gotten anywhere with Corwin. To me, it feels like a scam operation they are running.

  Business Response

  Date: 06/28/2023

  I am researching this issue and will contact you promptly.

   

  Thanks,

   

  ***************************

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/07/2023

  Hi, 
  I filed a complaint against Corwin motors in Kalispell MT assigned number 20213473. 
  I received notification that *************************** was researching this incident and would get back to me. Soon I got a response that said Corwin motors had responded but there was no message from Corwin only the message from ***** that said he was looking into this complaint, and that I needed to respond within seven days. The only option that would let me select was this is acceptable. 
  
  This issue has not been resolved and I have had no response from corwin. Please let me know what went wrong in this process and what we can do to fix it. 
  
  Sincerely,
  *************************;
  Sent from my iPhone
  

  
  

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Corwin on July 11, 2022 after putting a payment of $500 down on July 9 to hold it until I secured a loan. After purchase, I went in to the *** to register my vehicle on August 16, 2022 to register my vehicle and was told that the title provided by the dealership was not the most recent title issued for that vehicle and that another title was issued after mine was sent in to them. I went to the dealership and they provided me with a longer temporary plate and told me to call them if I didn't hear anything about it in 60 days. I thought this timeline was a little ridiculous and checked back the following week (August 23) to see if they had any updates. The response I got was that they would figure it out and contact me when they had solved the issue. They checked in with me again on August 30 to say that the title would be ready the following week. After that, I heard nothing about the title until I sent them a message about it on September 11 asking if they had any more updates. When I did not get a response to this message, I sent an email to the ** of Corwin telling him what happened and asking him to help me resolve the issue. I never got a response from him, but the salesman texted me on September 13 to say that their accounting ***** was still working on the issue and it would hopefully be solved by the following week. Today is now September 20 and I have heard nothing more from them. I just checked my title status on the *** website and it is still saying that it was returned to sender on July 22 because it needed more information. I am seeking to resolve this situation that I feel has gone on for a ridiculous amount of time in waiting for my title.

  Business Response

  Date: 09/21/2022

  ****************,

  I apologize for my delayed response as I just got back into town yesterday. I also apologize that our follow up has been below standard. I have done some research and the delay was we had to request a duplicate title because the title we had was the title previous to most current title.

  I checked the website this morning, and it looks like the docs have been received at the *** this morning. You are good to go and register your vehicle.

   

  Once again, we apologize for the delay.

   

  ***************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used truck and the warranty from Corwin Chevrolet May 4, 2022. After one week of owning it, it started idling very low and shaking. I called and dropped it off to be looked at after having it for 2 weeks. It sat on their lot for a week until they looked at it. ***** in the service department called me and told me it was a very serious issue with the timing chain. It sat on the lot for a long time and they never brought it in to fix it. I finally called after another 2 weeks and had it switched over to Corwin Honda. They worked on it for a few weeks and I called them to find out any update because no one was informing me of what was happening. They told me it was ready to pick up so I went and got it. When I turned it on in the parking lot, the check engine light was still on. I did not even drive it off the lot and went right back in to talk to the manager. He said he thought they cleared it and said to just leave it there so they can look at it. They gave me a loaner for another week or so. They called to say the oil pressure was too low and the engine needed to be replaced. I went to Corwin ***** and talked to ***** the manager and he told me he was confident they could fix it and if I wasnt and didnt want the truck anymore, he would take the truck back and my Loan would be completely paid off. The warranty person that came out didnt give the go ahead to replace the engine so Corwin Honda told me to drive it until it blows up. I brought it back into ***** after trying to drive it (it broke down in the middle of the highway) and told them I wanted to get my money back. It has been over a month now and they are not getting this resolved. I keep getting excuses of why it isnt getting resolved and Im very frustrated no one is communicating with me or getting this resolved quickly. ***** also said he wont take it back until the engine is replaced, which isnt what he said at the beginning. I need help getting this resolved please!!

  Business Response

  Date: 08/08/2022

  Corwin Motors will continue to work with this customer strictly under goodwill. She purchased a truck AS-IS with no warranty expressed or implied. The customer purchased a service contract at the time of sale. She came back shortly after the vehicle was purchased and we took the truck in immediately to inspect it. The service contract company came out and came to the conclusion the truck did not need a motor at this time. She took the vehicle back and it immediately started having problems again. We again contacted the service contract company to access the vehicle and currently we have been going through the recommended steps to repair her vehicle. Upon completion of the repairs, Corwin Motors has agreed to purchase the vehicle back under goodwill although we are under no obligation to do so. We regret that it has taken some time to resolve this matter but will continue to work with our customer as long as she is willing.

  Customer Answer

  Date: 08/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************