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Business Profile

Mental Health Services

Western Montana Mental Health Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Western Montana Mental Health Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Western Montana Mental Health Center has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Western Montana Mental Health Center

      1321 Wyoming St Missoula, MT 59801

    • Western Montana Mental Health Center

      307 E Park Ave Ste 211 Anaconda, MT 59711-2351

    • Western Montana Mental Health Center

      418 Windward Way Kalispell, MT 59901-2680

    • Western Montana Mental Health Center

      701 Farmhouse Ln Bozeman, MT 59715-9419

    • Western Montana Mental Health Center

      7 13th Ave E Polson, MT 59860

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged with a DUI, which requires me to take a chemical dependency evaluation and then 2 ACT classes. I called Western Montana Mental Health to get these two things done. In order for me to schedule the evaluation I had to pay $200 upfront. They wouldnt even schedule anything or proceed without payment. It was after I paid they told me they dont know when or if the class would take place after the evaluation. I had to have everything done before January 24th (I called and this took place early December). Because they couldnt guarentee my class would be done or even take place before Jan 24th, I cancelled the evaluation and scheduled else where. The front desk transferred me to billing where billing told me the payment processed, so for the refund I will receive a check in the mail. This could take 4-6 weeks. They told me they would process the refund by the end of that day so I would get it ASAP - I said ok lets go ahead and do it. Its been over 2 months and I have tried calling 10 times to see where my refund is and no one answers. *** tried front desk, *** tried billing, *** left messages and no one has answered nor gotten back to me. So I paid for a service that they couldnt promise me would happen, so I had to cancel. Now I would like my refund and I cant get ahold of anyone to see whats going on. Thank you for the help!

      Business Response

      Date: 03/03/2023

      We have resolved this complaint.  

       

      Thank you for your service to our communities!

      ****

      Western Montana Mental Health Center

      ************

      Customer Answer

      Date: 03/17/2023

      Hello,

      I finally got a response, not last Friday but the Friday before that, from ****. She profusely apologized and owned up to their mistake. She then personally called the acccounting department and had them write a check. She told me if I didnt receive it 2 fridays from when she called I need to call her personally  and she will get to the bottom of it. I received the check today.  

      Thank you for your help resolving this issue, unfortunately it comes after my bills were due. I was in a life threatening vehicular accident. An impaired, uninsured driver hit me head on. I almost lost my life. I have spent months in the hospital and  I have not been able to work. Disability takes 12 months to be approved or not, so times are tough. Finally getting this money back is a big help. 

      God bless!

      Best,
      Carsen

    Western Montana Mental Health Center is NOT a BBB Accredited Business.

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