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Business Profile

Property Management

Plum Property Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3rd 2025 I contacted my property management ( Plum Property Management) about a tree that had grown through electrical lines and into my trailer and possible damages to my trailer. After couple email exchanges they had the tree removed, revealing the true extent of the damages caused by said tree. After further emails over a month, was first told they would contact a contractor to repair said damages. Then after 3 weeks of not hearing anything they suggested I file an insurance claim with my home owners insurance after being told they would repair said damages. Another 2 weeks passed and some more email exchanges they finally had thier contractor contact me. On June 5th I met with thier contractor ******, showed him the damages and he took pictures and measurements and said he would submit his estimates. 2 weeks later I've not heard anything so I contacted thier contractor, ******. He said he had not heard anything from them approving nor denying his estimate for the repairs. I then reached out to Plum Property Management and was told by them they were waiting on his estimate. When I informed them I had contacted ******, before reaching yet again to them, that he has submitted his estimate and the waiting was being done on thier end. It has been 2 and a half months for this ordeal. I feel it should mot take this long and they are purposely dragging thier feet on the matter. I have all email exchanges saved along with with pictures. That I will be more than willing to produce if requested. I **** fear that since it has taken this long to be resolved, there maybe more damaged done to my trailer (i.e. water damage from rain and possible rodents entering the siding and cause further damage.

  • Initial Complaint

    Date:04/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around March 12, 2025 I filled out an application for an apartment with Plum Property Managment. On March 13, 2025 I get an email from them stating they can only move forward with my application if I give them double deposit because I don't have a suffient rental history and credit history. I have been renting since 2015. Prior to that I owned a home. So I have plenty of rental history that they could have checked on. I'm also in my 40s and have plenty of credit history. After I received their email is when I decided to look through their reviews. They have a review rating of 2.9. And while scouring through the reviews, I found this seems to be a common thing with this company. They ask for double the deposit and then when the tenants move out, they keep their deposits. I ultimately found a different place since there is no need for me to pay a double deposit. And my new landlord did not require it either, since I am the ideal tenant. I have attached the letter of their application denial. I've also attached a few online reviews, showing how they don't refund security deposits. I believe that's the reason they ask people to pay a double deposit, so they can keep more money. I'm asking for my application fee of $60 to be refunded to me, as there was no reason for me to be denied in the first place.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a storage unit that plum also manages, plum storage on ***************** in French town. I rented this unit before plum took over the units, I believe it used to be ****** Mini storage. I rented the until (not from Plum) online, drove 2.5hrs to the unit (During Covid it was the only unit "close" to me), looked it over (it was fine, normal wear) loaded my stuff in and did not return until this last month (Octoberish 2021-present April 2024). During that time I did not come back. I hated the unit from the moment plum took over and charged dumb fees for every little thing but this is now what this complaint is about. I go to the unit in March for less than 20mins to just look over what was there and decide how I was going to move it out. I come back the weekend before easter and easter weekend and strictly move items out. I clean the unit, it looks good. Now they are charging me 50 bucks to replace the seal of the unit that "I damaged". I knew before I moved out they were going to find something to try and charge me for because that seems to be what this property manager does based on tons of reviews of them online. I did no damage to the unit nor did I notice anything was wrong. I have barely stepped into the place and l don't think it is fair to make me replace something that the previous owner, as well as myself, thought to be fine. They want pictures to review. I'm sorry, I didn't rent from them to begin with, I rented from another company and we were in agreeance on condition of the unit. My rental rate was raised a lot when they took over, I feel like they can fix the seal if they want to, but when I moved in it wasn't an issue between me and the previous owner. I already am paying an extra month of rent that I am not using. I want the $50 seal charge to be removed from my bill so I can pay the final month of rent that I am not using and be done.

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plum property management refuses to respond to emails or phone calls I asked for an itemized list of what my deposit is paying for and they refuse to provide it. The dates are inaccurate. They took over half my deposit saying it for labor for their inspectors. 5 hours charged to inspect my apartment but no proof. The inspection was scheduled for June 20th but from the paperwork it was not done until June 26th 2023. They also owe us money back for rent because we were out and have possession of the property to them on June 13th but they made us pay until June 28th 2023.

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have not been able to get in our storage unit for 3 weeks now, plus we are in the midst of moving. We have called multiple times and we keep getting what feels like a run around. They sent someone out last week to remove ice at the bottom of the door, but the door is still frozen shut, which I found out today after trying to get in for the third time. I called the property and they said they send snow people out on a case by case basis. I then asked about getting a refund since we are paying a $120 a month and she said there will be no refunds at this time. The front gate is also wide open and has been malfunctioning for over a month and we are paying for a secured storage unit, which it is not.

  • Initial Complaint

    Date:11/03/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rental property will not allow me to have any visitors stay with me over 7 days, unless they have a credit score of over 700. I have children that have not established credit due to just graduating college, family in *********, Maryland, West Virginia, ******** and in *******, and they are not allowed to stay or visit with me in a private home that I pay all rent and utilities and maintain property at $2600/month in rent. This is unheard of not to mention discriminatory against others finances. Again, I am solely responsible for the rent and have even paid in advance. They demand to come in my home when I am not there (already gave them my work schedule so they can enter when I am there), I have a service animal that is not crated while I am at work and she will bite if they enter when I am not there. This is unacceptable as well as dangerous.

Plum Property Management, LLC is NOT a BBB Accredited Business.

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