Complaints

This profile includes complaints for Caras Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Caras Property Management

  215 Main Street Polson, MT 59860

• 

  Caras Property Management

  125 W Main St Ste B Missoula, MT 59802-4311

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caras Property Management company manages the storage unit facility at ****************************************. They do not take care of any snow or ice removal, and are not providing any resolution nor timeline in which to expect a resolution. Caras is not adequately responding to multiple complaints. The driving and walking areas are unsafe due to snow and ice build up.

  Business Response

  Date: 02/19/2025

  Hello ****** ******,

  We do understand that there has been vendor challenges for the snow management at the property.  We do agree to credit you for the disputed amount, it will be reflected on your account as a credit.  Please understand that with an outdoor storage facility especially one without gutters there will be at times that snow and ice build up during the winter at the property.  It is our hope that the new vendor working on the property will be more equipped at managing winter.

  Thank you,

  Caras PM

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caras PM has consistently been inconsistent and incompetent. Attached is the complete history of inaccurate info on their part creating hardships and undue stressors in my week being. Missoula County had to get involved. They have shut my water off in the past by relaying incorrect info to their maintenance crew. Most recently, the management of the lot I rent has changed hands. I received a text from the new company on 4/4 asking why only myself and 1 other resident, out of 32, were being charged a utility fee. I did not know so I called Caras PM on 4/5. A *** there first told me it was my water hookup fee and that everyone is charged that. They are not so I corrected her. She also stated I should have never been told about that fee!!! I asked how many people in this court are hooked up to water then? She put me on hold and came back to say it was a main maintenance fee. I asked if I am responsible for what is attached to my home UP TO the main, when did I become responsible for the main? I was told to write an email to the Caras managers. The response I received is that utility fee was a new program they were going to roll out to all residents for all to have to pay. I have been billed this fee for 19 months- exactly when were they going to roll this out to all residents? Is it still considered new after that amount of time? How am I and only one other resident- out if 32 total- charged a fee, that I was lastly told was some garbage maintenance fee? 32 residents use the same dumpster as the only 2 being charged this. The answers have been inconsistent and the stories are always changing depending on who answers their phone. I have never missed or been late with a payment. I keep my home and yard clean and tended to well. Either return the excessive billing or perhaps 30 residents in this court need to be billed?

  Business Response

  Date: 04/12/2024

  Hello Crickett, 
  I am sorry to hear that you received conflicting information. It is always our hope that staff will research questions before answering if they are not sure of the facts. We have used this as a teaching moment within our office. During our time managing this property we were not able to implement all our planned changes. We do not know the plans of the new managers going forward.  

  Thank you,

  Caras Property Management Co.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21542744
  
  I am rejecting this response because: an apology does not replace the monies I was charged that 30 other tenants were not. 
   If this were an actual maintenance fee, reasonably all would have the same financial responsibility for this maintenance . 
   The admission of the person who I spoke with at Caras that I should not have been privy to this information adds greatly to the deception of Caras PM. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is HORRIBLE! No where on their site does it say no aquariums in ANY property. Bait and switch for application fee. Only has an aggressive dog policy. We told the receptionist that we have reptiles, 2 turtles and 2 snakes. She said they would need a pet deposit and pet rent...unusual for contained animals but whatever, doable. We filled out our applications, paid the $85 fee and jumped through hoops for them, they ask for last four pay stubs in the application then demand 3 months back...again whatever, we did it. Then our application is FINALLY complete and they tell us no aquariums! This "fact" should be posted on the listing page or their website. It is deceptive practice to not post it. We would NOT have even filled out an application had we known this up front.

  Business Response

  Date: 05/26/2023

  Hello,

  We are sorry for the confusion about pets.  We will work with our web designers to make that more clear on the website and insure that our staff is refreshed policies.

  Please confirm your mailing address and we will refund the $85.00.

  Sorry again.

  Caras Property Management

   

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20106255
  
  I am rejecting this response because: Unfortunately I only have 7 calendar days to respond to merchant's response. Until I receive the refund from the merchant I cannot close this case. When said refund is received, case will be closed.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/08/2023

  Caras property management said they will have a refund check available for pickup on Monday June 12th. I will check in with them then.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have maintenance repairs that Caras Property Management keeps putting off. The floor of my tub has sharp edges and painting peeling. They need to replace it but I have been waiting 7 months. There is always an excuse of why I have to wait longer and now they are claiming its only cosmetic and they don't actually have to replace it. It has also taken 7 months to finally have my broke dishwasher replaced but only after many calls and emails.

  Business Response

  Date: 05/26/2023

  Hello,
  

  Thank you for reaching out about these issues.  We are working to get these issues resolved.  

  Our vendor for the dishwasher initially recommended its repair, for which he ordered the parts and installed them.  When that did not resolve the issue he let ** know and we have ordered another dishwasher which came in this week and the vendor will be reaching out to schedule the installation.

  The vendor for the tub install has been repeatedly delayed in taking care of the issue.  I apologies that the communication was not better.  We will be reaching out in the next week to schedule the replacement.

  Thank you,

  CPM

   

• Initial Complaint

  Date:12/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CARAS: Is running a scam where they try to not return your security deposit after youve given certain conditions that you meet they continue to add a further conditions and they proceed to harass you over the phone and speak to you in a Disrespectful manner. All of their conditions such as wear & tear are outside ******* law And outside of my lease agreement

  Business Response

  Date: 01/05/2023

  ****************, the moveout inspection of your unit was on 12/27/2022. We are processing your move out and have not determined the disposition of your security deposit. We have not been contacting you by phone as we have repeatedly asked you to only contact our office by email or mail only. Your security deposit disposition will be mailed to you within 30 days of the date of your move out, in accordance with ******* regulations. 
  

  Thank you, 
  

  ***** Kirscher 
  Caras Property Management Co.