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Business Profile

Car Wash

Tidal Wave Auto Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tidal Wave Auto Spa has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tidal Wave Auto Spa

      1403 N Sandhills Blvd Aberdeen, NC 28315-2301

    • Tidal Wave Auto Spa

      1615 Benvenue Rd Rocky Mount, NC 27804-6300

    • Tidal Wave Auto Spa

      1950 Lake Pine Dr Apex, NC 27502-6408

    • Tidal Wave Auto Spa

      102 E Arlington Blvd, Greenville, NC 27858

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went for carwash on November 16, 2023. The attendant asked if I wanted the monthly service. I said NO. She said they would give me free car washes until the end of the month. I paid $27.82. I never went back.When I balance my account, I found they took out $48.12 for 5 months which was unauthorized. I called and they said they would only give me back $144.36. All I received was $44.36. They told me the bank was holding back $100. I called the bank. They did not hold anything back. I called the company back for a 3rd time and they said they did give me $144.36 and to call my bank again.

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did a promotion they offered. Attendant said we didn't need to call and cancel. It's only for this month. It was $20. Charge my account almost $50 Last 6 months. I don't get paper bank statements. That's my next call. Tidal Wave will only refund 3 months after speaking to manager. I think they took advantage of me because I'm over 60. Me and my husband

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Tidal ************** to get a basic car wash. I got a basic Wash for about $12 & The attendant asked me if I wanted to sign up to get this exact wash for the rest of the month at this price. Thinking I was getting a deal, I said sure. This happened in July 2023. Since then I have been charged $30 every month. My husband went to the auto wash in August 2023 to cancel the membership & gave them all the information they said they needed and they claimed it was cancelled. Well it was not cancelled. I called the corporate office multiple times with no answer & I emailed them. Yesterday I was charged again. I called this morning and two representatives ***************** told me that without proof of cancelling in August they would only refund me the $30 that was drafted yesterday. I told them that as a customer I should not be punished for their employee not processing my cancelation request correctly the first time. They again refused to refund me more than a month even though they too could see the email where I requested to cancel. The manner in which I was signed up for the service was predatory. I was never explained that the charge would be more than the original $12 I paid and I was not aware that it would be a recurrent charge for months to come. I don't even live in the City that this location is and the closest one to me is 30 minutes away. I would like help getting back the money that was owed to me and I want other's to be aware this is happening.

    Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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