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Business Profile

RV Dealers

D & H RV Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/14 I brought my boat to ****** center to have my boat winterized. The quote from ****** was $199 plus tax & material on Nov 8th @ 8:47am The ask was to winterize my boat for $199 plus I asked them to look at a tire that was going flat.I signed an invoice #**-5141 on 11/14/23 for $234.23 I received a call from them on 11/14/23 asking about adding a wrap to the boat for $375 which I agreed to let them add that service,When I received my final invoice of $844.03 was ridiculous. I was charged $199 per hour for 1.5 hours which was never approved for ****** The total for that service was ****** when it was only approved for $234.23 a difference of $131.33 over charge. They charged by $49.75 to plus a tire which should have been $25. An over charge of ***** I am requesting a credit adjustment of $156.08 which is $131.33 for the difference of the winterization and the tire repair of $*****

    Business Response

    Date: 12/04/2023

    Our posted and quoted labor rate is $199 per hour. 
    *************** came in for winterization of his boat at $199 + antifreeze. Upon check-in the technician asked if he would like an oil change as well and the customer said yes. The tech let the service writer know to add an oil change to the work order. The oil change was hour or $100 + parts ***** (oil, oil filter and fuel stabilizer). Technicians are paid hourly and are not required to upsell nor are they rewarded for upselling services. 
    The tire plug took 15 minutes so as per our posted rate the charge is $49.75. I believe this addresses the complaints. The service writer should have charged for shop supplies but did not. 
    All of this work was approved by the customer and paid for at the time of service without question or complaint. 

    Regards,

    *************************
    ********** Center
    General Manager

    Customer Answer

    Date: 12/04/2023

     
    Complaint: 20928005

    I am rejecting this response because: The work was never approved. I was never asked if I needed an oil change. My boat is brand new and did not need an oil change. In addition, I forgot to mention that they tried to say that my water pump was bad. I called my dealer and they said that they were trying to scam me. There is no way that the water pump was bad.  

    Sincerely,

    *********************

D & H RV Center is NOT a BBB Accredited Business.

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