Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered seeds on March 26, 2025 & have not received them. I called the customer support phone number listed & someone saying a different company answered. I tried emailing the company & the email ************************** bounced back from one of their contact numbers. I think *********************** email is still active but they haven't responded . Yet their website is still live showing stuff for sale & taking people's money. Ideally I'd like what I ordered, if not a refund. Do not use, stay away, potential scam.

  

  Business Response

  Date: 04/29/2025

  Hello *******!

  
  We appreciate you reaching out and sharing these concerns with us! We extend our deepest of apologies for this experience as we understand how frustrating this must be! We would like to provide some clarity that we here at ************************** have no association and are not affiliated with the site or email address mentioned. We are currently investigating these findings and working with our legal team to have this website taken down. We encourage you to contact your card issuing bank and filing a dispute to receive your funds back. Again, we are so sorry for this occurrence and appreciate you giving us the opportunity to provide some more details regarding this transaction!

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through their website, I purchased 5 pounds of broccoli seed for just under $40. After 2 weeks without response. I contacted customer service and demanded either shipment or full refund. By return email, a clerk flatly lied, claiming that the product had not been shipped because there is no such address as I provided. (In fact, although the address is rural, I receive so many packages through ***** and *** that I have a separate "Shipping and Receiving" building with a sign to that effect on the street.)No customer service clerk ever offered to ship the product, leading me to conclude that the seller had sold a product that it did not have in stock but for which it was waiting on receipt, which is why they let 2 weeks pass without ever contacting me, especially not about an address problem.I finally demanded a full refund, which was complicated by an unrelated cancellation of the bank card owing to unauthorized use. Accordingly, I elected repayment by mailed check.This is now the third week with no check arriving and, once again, seller never asked me for a corrected shipping address.Bottom line: fraudulent selling practice followed up with stolen money.

  

  Business Response

  Date: 07/12/2023

  Hello *****,

  Thank you for your review of Eden Brothers! Our sincere apologies for any confusion. We first attempted to ship your order out a few days after you made your purchase. We use **** for our shipments and they let us know your shipping address was not valid for their service. We sent an email immediately alerting you to this issue. We have attached a copy of that initial email sent to you. It seems there are multiple emails you use, so our apologies you did not receive our immediate inquiry. We attempted to resolve this matter by updating your shipping address, however you had requested we cancel your order instead. Upon attempting to refund your original payment method, we were unsuccessful due to a third party banking issue. We were happy to send a check in the mail instead. This refund has been processed and is expected to have been delivered by now. We are always happy to help our gardeners around the country any way we can. We do apologize for these third party issues and are happy to make sure your refund makes its way to you.

  Thanks again for your review!

  Customer Answer

  Date: 07/17/2023

   
  I am rejecting this response because: Months of bald-faced lies: (1) no merchandise because they don't have any and (2) no refund because they stole the money.
  
  

  

  Business Response

  Date: 07/20/2023

  Hello again, *****

  We appreciate you reaching back out to us! Wed be happy to continue working toward clarification. We certainly had the seed you purchased in stock at the time you placed your order. The difficulty came when our third party shipper, ***** did not recognize your address for the package to be delivered. We reached out multiple times in an effort to resolve this. You did not respond to our inquiry about shipping, but instead chose a refund which we were happy to apply. Our refund process is very simple and straightforward as we are generally able to refund directly back to the original payment method, however there were issues with your financial institution not allowing a refund to be applied to your account. We were still happy to work on an alternate way to ensure you received your refund as it is an utmost necessity that our gardeners receive equal and fair compensation regardless of the issue. Which in this case, was simply a bad address. We issued a check for the full amount of $37.59 to be delivered. Our records indicate that this was shipped and should have been received. Again, our apologies for your dissatisfaction. Though it is important to note that we have not run into this particular issue with any of our other gardeners around the county. Thank you again for reaching out to us about your experience.

  Customer Answer

  Date: 07/21/2023

   
  I am rejecting this response because: it is self-serving noise. I did not order 5 pounds of seeds because I have a few pots on the window sill. I repeatedly ask you to ship the product if you had it. You never responded to other than the refund offer. I receive about a hundred packages monthly at this address, and mail to this address redirects to my postal box. I also offered to provide by bank transfer numbers but that offer was ignored. In the end, all you have to say for yourself is that the USPS are bad guys. Not a word about doing nothing for weeks until I started this inquiry. AND STILL NO REFUND RECEIVED,
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Purchase - order for region specific wildflower blend. Followed directions for planting.No germination after appropriate period of time (0% germination).Was issued a gift card to reorder the product.Ordered replacement with gift card plus additional purchase for more product.Followed the directions to the letter and still 0% germination after approx 90 days total.Company states they will not refund the original purchase but again issued another card, but did refund the additional purchase. Stated the original transaction is closed and no further action will take place on it.Simply want a refund for the product that failed.

  

  Business Response

  Date: 06/14/2023

  Hello, ****,

  Thank you for your review of Eden Brothers! We greatly appreciate you reaching out to us with this information. Just to clarify, our Wildflower Seeds do need light to germinate. It seems your seeds were covered with soil, which will certainly drop the germination rate. After looking into your previous order with **, we choose to go outside of our normal Refund Policy and offer yet another refund for you based on your payment method. Our apologies that this outcome has still not been satisfactory. Since your order was placed using a gift certificate, our option to refund would be back to you as a gift certificate. Again, we do appreciate your time and attention!