Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased RSI travel program for $8000 on Friday, 5/30/2025 and that amount was placed on our credit card. We had 3 business days to cancel if we decided not to move forward. On Monday 6/2/2025 we decided that the program was not for us and we were on our way to the postoffice with letter in hand to cancel when we got a call from the representative who sold us the deal ******* ******* ***** who promised to reduce the price of the program to $4250 if we agreed to keep and we would get a credit of $3750 back to our credit card. We kept the program but never received the credit. We have spoken to ***** and I received several text on this topic. The last text that I received from ***** was 6/18 stating that the refund should have been complete and that he would look into the issue to see why we haven't gotten the refund and get back to me, I have not heard from *****. I have tried several times to contact him but have been unsuccessful.

  

  Business Response

  Date: 06/27/2025

  Thank you for your feedback about your experience. It is always our goal for each of our guests to have a positive experience with our company. We are going to have one of our Concierge Managers reach out to you personally to further address (and hopefully resolve) your concerns. It is extremely helpful that you provided the text exchange you referenced in the complaint. We are going to have one of our Concierge Managers reach out to you personally within the next couple of days to further address (and hopefully resolve) your concerns. Again, thank you. 

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vacation package through Brio Vacation 2 years ago for $6k upfront and $50 per month. We were told by representative (through **** call) that this would entitle us to reduced travel. We've tried using this numerous times and have had no luck in getting people to return our calls. We were told we could cancel at any time. Now we are so fed up we want to cancel and no one will return our calls.

  

  Business Response

  Date: 06/13/2025

  Thank you for your feedback about your experience. It is always our goal for each of our guests to have a positive experience with our company. We are going to have one of our Concierge Managers reach out to you personally to further address (and hopefully resolve) your concerns.

  Customer Answer

  Date: 06/13/2025

   
  
  I am rejecting this response because: I have NOT heard back on any resolution to this matter.

   

  
  

  

  Business Response

  Date: 06/17/2025

  We just received the consumer's complaint Friday evening and opened the email over the weekend. We are currently attempting to resolve the matter with the consumer and provide the requested cancelation of her membership. 
  

  Customer Answer

  Date: 06/18/2025

   
  
  I am rejecting this response because:
  
  I am still being billed for this. RSI reached out but they said they don't have authority to cancel. I was told I can cancel at any time,  no one will return my call. Don't do business with Brio Vacations or RSI, it's a total scam!

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought into a vacation concierge service. We were promised lower prices, deals of all kinds. We were told that their member services would help us to plan our vacations and we would get into places at the lowest prices possible. They get deals that arent offered to tre general public.I have been trying for about 2 weeks to plan a trip to ******* with friends. *** submitted my request through their website, which has led to phone calls with customer service and a travel agent. I have been given conflicting information every time I speak to someone new. Such as , would you like us to look at ****? , to we NEVER use VRBO , to we try not to use VRBO. In asking for stats in *******, I was sent a selection of hotels through ******* , ******. I have spent far more time in dealing with them , and not getting helpful information , than I wouldve spent researching and booking this trip myself. They are not delivering anything close to what they offered, or sold us.

  

  Business Response

  Date: 06/04/2025

  Thank you for contacting us regarding this consumers complaint. It is always our goal for each of our members to have a positive experience with our company. We are currently attempting to resolve the issues with the consumer and clear up any misunderstandings.
  
  For over 20 years, RSI Vacations and its affiliated brands have proudly served more than ******* subscribing members across the *************. Each year, we help our members save money on over ****** completed vacationsfrom cruises and resorts to condos, hotels, and curated getaways.
  
  We maintain offices in three U.S. states, and 100% of our customer service team is based in *****************. When you call us, you speak with a real, friendly humannot a robot. In fact, youll find our phone number on every page of our member websites, because we believe accessibility and personal service still matter.
  
  Were honored to receive thousands of positive reviews annually and are proud to be recognized with multiple awards from leading cruise lines and resort partners. Our commitment to member satisfaction, unbeatable value, and true service sets us apart in the travel industry.

  Customer Answer

  Date: 06/04/2025

   
  I am rejecting this response because:

  The businesses response was a sales pitch , not any kind of offer of resolution. I talked to multiple people at ****/RSI vacations trying to get help with a trip, I am planning to *******. I was given different information from every person I spoke to. I was offered options that I was told the next day are not options. I was sent accommodations in areas I was not planning on traveling at all. I was told there are no options in the areas I want to go because they were looking in areas I did not ask to go to. This was much more work than if I just looked into it myself. The whole idea of this travel concierge service is to make travel planning easier. It has proven anything but that. When asked for a refund, I was given a phone number to the sales department. Ive called that number multiple times. No one has ever answered. That seems awfully convenient on your end. I have left detailed voicemails and not heard anything back. The only people that call me back are the member services trying to set me up with more reservations. That is not who Im trying to talk to

  
  

  

  Business Response

  Date: 06/06/2025

  We are currently attempting to resolve the issues with the consumer and clear up any misunderstandings.
  

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I received an invitation to receive a presentation for a free cruise package. There was no purchase required. We went in without the intent to buy anything but as others experienced, we failed to do enough research about this company. They were very pushy on us buying and kept lowering the price like it was such a gift to us. We felt pressured to purchase but were interested in the savings. After we received the login information the next day, we quickly found that there were very minimal discounts offered and even the cruise options was not as presented. You dont get discounted prices on cruises but receive potential rebates like 3-4 weeks later. What we were presented with was nothing like it really is. I sent my letter requesting a full cancellation and refund of the downpayment we made and attempted to call and were told that they dont handle such requests and only help booking. Every number I can find says the same thing, so I did want to also state here that my letter is in the mail before the 3 day rescission period. I am looking for some confirmation that I will get refunded the moneys I already paid upfront and warn people to please research well before falling for their sales schemes. A director just happened to handle us, because everyone was as busy, and he supposedly gave us huge discounts . Dont fall for it please. Please!!!!

  

  Business Response

  Date: 06/02/2025

  Thank you for your feedback about your experience. It is always our goal for each of our guests to have a positive experience with our company. We are going to have one of our Concierge Managers reach out to you personally to further address (and hopefully resolve) your concerns. RSI Vacations is a company with an A+ rating and is accredited with the BBB. Our company has proudly served over ******* private members in its over 20-year history. Our Members regularly provide current reviews of our concierge and travel services and we currently maintain a 4.8 rating (out of 5) with over 3000+ ****** reviews. 

  Customer Answer

  Date: 06/03/2025

   
  I am rejecting this response because: it only states that someone will be getting back to me versus a true resolution.  At this moment, the case is still pending.   I will return and update once contact has been made with the business.   
  
  

  

  Business Response

  Date: 06/14/2025

  The consumers membership was canceled once we received their complaint. Their refund was processed has already been sent to their address. If the consumers have not received the refund as of this post they will shortly.

  Customer Answer

  Date: 06/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for brio travel deals and the next day started to compare other rates with FREE travel sites and quickly learned that the prices were actually cheaper on the free travel sites. So canceled the very next day with a supervisor. We were instructed by this member of management to cancel via email to *** ******** program director per her instructions and now when we call they got us stuck on a message that says theyre unavailable to take our call. We have called multiple people including the original ***, ****** that signed us up all said they would make sure we would get back our money but now all have us blocked. They are all liars and scam you for your money. DONT DO IT!!!!!!!

  

  Business Response

  Date: 05/27/2025

  Thank you for your feedback about your experience. It is always our goal for each of our guests to have a positive experience with our company.  Per your request we canceled the charge to your card effectively refunding you in full. Your Purchase Agreement clearly states applicable rescission protocol. Your request was processed and all applicable monies refunded.
  
  RSI Vacations is a company with an A+ rating and is accredited with the BBB.  *********** has proudly served over ******* private members in its over 20-year history. Our Members regularly provide current reviews of our concierge and travel services and we currently maintain a 4.8 rating (out of 5) with over 3000+ ****** reviews. We are not a scam and believe your complaint is a little harsh. 
  
  We sincerely hope that you will consider us again one day if your travel costs become too high or available online travel services are too low. Simply reach back out to us and we will gladly offer you a chance once again to join our growing membership of ***************.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told we had a choice of a free vacation if attending a webinar, we did the presentation sounded wonderful. It took a few weeks to get the so called free vacation, but we didn't have a choice, only the cruise, that we ended up paying over 1k for fees. It would have been the same if we were to make our own reservations through the cruise it self. Then we were not able to view their website until after we committed to buy. They made it seem so good. So we committed and paid over 7k, then it took almost a week to get onto their website to search for deals, after their 3 day cancelation policy. So when we finally got to explore the website, there isn't any good deals for all areas, their prices are way to expensive, not what they presented to us. They misrepresented the deals, the cheaper ones, they do not show any pics of properties, so we dont know what kind of resort it is, could be a run down place. They did nothing but misrepresented their company. If we could have looked at the website prior to the 3 day cancelation, we would have cancelled. But we were screwed by this point. I want out of this contract, and refunded. I am sure I will be able to start a class action lawsuit, or just one on our own. I have contacted an attorney and was advised with misrepresentations, that we have a case.

  

  Business Response

  Date: 05/28/2025

  Thank you for contacting us regarding this consumers complaint. We are happy to state we have resolved the matter with the consumer. 

  For over 20 years, RSI Vacations and its affiliated brands have proudly served more than ******* subscribing members across the *************. Each year, we help our members save money on over ****** completed vacationsfrom cruises and resorts to condos, hotels, and curated getaways.
  
  We maintain offices in three U.S. states, and 100% of our customer service team is based in *****************. When you call us, you speak with a real, friendly humannot a robot. In fact, youll find our phone number on every page of our member websites, because we believe accessibility and personal service still matter.
  
  Were honored to receive thousands of positive reviews annually and are proud to be recognized with multiple awards from leading cruise lines and resort partners. Our commitment to member satisfaction, unbeatable value, and true service sets us apart in the travel industry.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8, 2025 We joined Brio Vacations under the impression that we'd receive deep discounts on hotels, cruises and vacations. Today, we received our info for the website and, after comparing prices, we realized we don't see much of a discount at all. The cruises did not offer significant discounts either. After accessing their website, we felt scammed, which prompted me to visit the Better Business Bureau website, where we found many complaints similar to ours. We are truly upset about this and would like to request a full refund today. We're disappointed in ourselves for not researching more thoroughly before attending the presentation and signing up. The contract contains a cancellation clause that states the following: "You may cancel this agreement, without penalty or obligation, at any time prior to midnight of the third (3rd) business day from your execution of this agreement. To cancel this agreement, you must notify the seller in writing of your intent to cancel. Your notice of cancellation shall be effective upon the date sent and shall be sent to: Brio Vacations, **********************************************." We will be mailing the cancellation letter today; however, we wanted to document that we made this effort and also attempted to call and email to cancel our membership before the three business days are up. When we called, we were informed that we connected to a travel agency and they don't work for Brio. Additionally, my emails were returned with the message: "Address not found. Your message wasn't delivered to *************************** because the address couldn't be found or is unable to receive mail." I feel compelled to warn others about this company before they attend the supposedly 60-minute presentation, which actually took over 2 hours. Thank you for your attention to this matter.

  

  Business Response

  Date: 05/15/2025

  Thank you for contacting us regarding this consumers complaint. We have resolved the matter with the consumer. Although we adamantly stand by our product and service we have provided the consumer with the requested refund. 
  
  For over 20 years, RSI Vacations and its affiliated brands have proudly served more than ******* subscribing members across the *************. Each year, we help our members save money on over ****** completed vacationsfrom cruises and resorts to condos, hotels, and curated getaways.
  
  We maintain offices in three U.S. states, and 100% of our customer service team is based in *****************. When you call us, you speak with a real, friendly humannot a robot. In fact, youll find our phone number on every page of our member websites, because we believe accessibility and personal service still matter.
  
  Were honored to receive thousands of positive reviews annually and are proud to be recognized with multiple awards from leading cruise lines and resort partners. Our commitment to member satisfaction, unbeatable value, and true service sets us apart in the travel industry.
  

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vacation package through Brio Resorts which is I guess the residential arm for RSI. After learning the same night we were lied to form the representative from Brio about RSI and Brio, we cancelled the very next day which is our legal right within 72 hours. Never received a confirmation for cancelation from anyone. So, we called our credit card company to dispute and stop payment. Just recently received this months credit card statement to find Brio has "rebilled" our card for the same amount. Called them once again to find out that Brio is fighting them about cancelling which again, we have the right BY LAW to do within a 72 hour window. BEWARE-BRIO RESORTS/VACATIONS IS A COMPLETE NIGHTMARE AND RACKET WILLING TO DO/SAY ANYTHING TO GET YOUR MONEY!! We are hoping RSI will be a more stand up Company willing to do the right thing and have Brio stop billing us. We have received NOTHING for the thousands of dollars BRIO is trying to steal from us. Need to see results soon before we take the next step in having government assistance in this nightmare.

  

  Business Response

  Date: 04/23/2025

  Thank you for contacting us regarding this consumers complaint. We are currently attempting to resolve the matter with the consumer and provide the requested refund. We are honoring his request even though the route taken to inform us of his decision to cancel did not follow the designated procedure. Thus, we did not know of his intention to cancel his membership.
  
  All new members are provided both an email address and a physical address in which to send their cancelation letter. In this case, the consumer simply replied to an automated email notifying him his membership was now active. He replied to an automated, unmonitored email which was not the proper way to inform us.
  
  We also informed the consumer that we did not charge his credit card a second time. We informed him his bank charged him again when they had determined we have not been notified of his desire to cancel.
  
  For over 20 years, RSI Vacations and its affiliated brands have proudly served more than ******* subscribing members across the *************. Each year, we help our members save money on over ****** completed vacationsfrom cruises and resorts to condos, hotels, and curated getaways.
  
  We maintain offices in three U.S. states, and 100% of our customer service team is based in *****************. When you call us, you speak with a real, friendly humannot a robot. In fact, youll find our phone number on every page of our member websites, because we believe accessibility and personal service still matter.
  
  Were honored to receive thousands of positive reviews annually and are proud to be recognized with multiple awards from leading cruise lines and resort partners. Our commitment to member satisfaction, unbeatable value, and true service sets us apart in the travel industry.

• Initial Complaint

  Date:04/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were offered a free cruise with airfare if we agreed to attend a *************** discussing travel tips. Since we were already booked for a cruise, my husband and I decided to attend. The website we were given BEFORE the call was ***************. I looked everywhere for reviews and there were none. First, we were aware that they were very worried about seeing both of our faces all the time. We were not allowed to look away and those that did, even for a moment, would be booted off the call. They did NOT want us looking up their site. We kept an open mind and listened to the speakers tell about their amazing experiences with this travel club. They did NOT give us the REAL website URL until we chose to enroll and paid a huge deposit. Even then, we could not get into the site because we were told to wait to get an email about our login. If I had actually logged in and inspected the site, I would NEVER have joined. The huge discounts that the speakers flaunted were NOT there. As a computer teacher and seasoned traveler, I know how to find the BEST discounts online. They have a price match guarantee that makes you jump through so many hoops, it's ridiculous to save a few dollars. I mean literally less than $5.00. I could have saved $3.00 by using my *********** shopping app for a hotel we rented from the club. After spending thousands for a club membership, you would expect better. I called the concierge for vacation spot quotes. I had to wait for those to come in the next day. Our 3-day cancellation period was over and we had barely even seen the site or used the service! That's pretty scammy. The "free" vacation costs about $600. There is no place to see what you've paid or owe on the site. Talk about Buyer's Remorse! I want a full refund. I have no desire to travel only off-season or hurricane season-and that's when the "club" offers the only amazing discounts like they mentioned on the call. I want a full refund.

  

  Business Response

  Date: 04/29/2025

  Thank you for contacting us regarding this consumers complaint. We are currently attempting to resolve the issues with the consumer and efforts are being made by all parties.
  
  For over 20 years, RSI Vacations and its affiliated brands have proudly served more than ******* subscribing members across the *************. Each year, we help our members save money on over ****** completed vacationsfrom cruises and resorts to condos, hotels, and curated getaways.
  
  We maintain offices in three U.S. states, and 100% of our customer service team is based in *****************. When you call us, you speak with a real, friendly humannot a robot. In fact, youll find our phone number on every page of our member websites, because we believe accessibility and personal service still matter.
  
  Were honored to receive thousands of positive reviews annually and are proud to be recognized with multiple awards from leading cruise lines and resort partners. Our commitment to member satisfaction, unbeatable value, and true service sets us apart in the travel industry.

  Customer Answer

  Date: 04/29/2025

   
  I am rejecting this response because:

  I have NOT been contacted by the company. If they have tried to contact me to make this right, why have I not received a phone message or an email? They have my phone and email. I don't answer numbers I don't recognize due to so many spam calls. I want to be contacted in writing. Email is fine. I want proof of all agreements and disagreements. I wish the BBB would attend one of your Zoom calls that promise amazing discounts. They would see that the bargains presented are nowhere to be found. I have compared it with other online sites that have NO fees, and can beat most of their prices. Certainly not worth $7000 worth of value or a yearly fee! I want my deposit back and the contract cancelled. They said they didn't want my money if we didn't see the value. I don't see it. Please keep your word. If I had researched the company with the correct name, I would not have joined. They made sure we didn't know it. They are not even registered with the BBB as they claimed. I feel scammed. 

   

   

  
  

  

  Business Response

  Date: 04/30/2025

  Earlier in the process we connected with the members regarding their complaint. We then received a letter from the members and we have not been successful in reaching them since the letter arrived. We will be attempting to contact the member again today. Thank you.

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a free cruise for a zoom meeting on March 13 we did the Zoom meeting and I tried for three weeks to get the freecruise finally on March 26. I was able to talk to an agent and get a booking for one they took 202 99 on **************** for deposit and told me that Id be getting back with in four weeks to let me know whether or not that cruise was open. I explained that the cruise was for May because it was a limited time and that was within the timeframe of the process after conservation my husbandand I decided to ask for a refund on April 4 will send a certified letter they received it on April 8. Ive tried numerous phone to get through to them to Fallon on 417. We got a call from ****************** stating that we were in for our payment and they gave us a phone number I called thatphone number and spoke with someone and they told me that a manager would be getting back to me. No one has called as of yet

  

  Business Response

  Date: 04/24/2025

  Thank you for contacting us regarding this consumers complaint. We are currently attempting to resolve the matter with the consumer and have contacted the certificate company handling the cruise booking. There was some confusion regarding the email address provided to the company and efforts are being made by all parties to resolve the issue.  
  
  For over 20 years, RSI Vacations and its affiliated brands have proudly served more than ******* subscribing members across *****************. Each year, we help our members save money on over ****** completed vacationsfrom cruises and resorts to condos, hotels, and curated getaways.
  
  We maintain offices in three U.S. states, and 100% of our customer service team is based in *****************. When you call us, you speak with a real, friendly humannot a robot. In fact, youll find our phone number on every page of our member websites, because we believe accessibility and personal service still matter.
  
  Were honored to receive thousands of positive reviews annually and are proud to be recognized with multiple awards from leading cruise lines and resort partners. Our commitment to member satisfaction, unbeatable value, and true service sets us apart in the travel industry.