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Business Profile

Boat Upholstery

Brothers Diaz Upholstery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Upholstery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/16/2022 I gave ****** and ******************* a brand new $500 motorcycle seat to custom upholster. I put a $150. deposit on a $200 job. They took the seat and for the last six months almost no response. Last response was in Feb saying ****** would finish it tomorrow. Tomorrow never comes. *****

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave a $1200 deposit, seats, hardware, etc on a job quoted by the business for $1800 November 28th 2020. It has been almost 2 years and after dozens on attempts at communication, trying to get my property and deposit back, this business has ignored me every step of the way. As of September 21st, 2022, we have contacted them 18 times, asked for a completion date and meetup time/location, they provide a date and time, then ignore us completely when the date comes. They then contact us later stating "something came up."

  • Initial Complaint

    Date:07/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 11th I dropped off my boat seats to get redone. They initially stated that it would take 4 to 6 weeks to complete them. They also told me if I paid in full up front they would put them in priority and ahead of others and would be completed in 3 to 4 weeks the most. Here is it July 28th and I've been told for 3 weeks now only 2 small pieces left and still not done. And now currently not getting a respond from either ****** or *****. They play the blame game on each other on why I'm not getting a response or pictures of completed work thus far. Mind you since I started dealing with this business they have both changed and got new numbers and from what I was told hadls had to move to a different shop... They have also posted other completed jobs between the time I dropped my seats off til this month...

Brothers Diaz Upholstery is NOT a BBB Accredited Business.

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