Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chatted with one of the representatives on the chat.Told the person I was unaware that I had ************* the end of my conversation, I asked since it has only been 9 days since they took out another $27, could she please reimburse that to me. And to please unsubscribe me. She said it will be reimbersed in about 10+ days. So we will see if that happens.I had already paid out $162 for something I didn't realize I had. Very tricky and deceptive. Got to give her credit though for what she hopefully did for me. So I went to cancel my credit card on the website but it had already denied my access unless I sign up again. I wasn't going to do that for fear they would sign me up again.I am writing to request for the rest of my money, $135, Thank you Ps-There wasn't a way to take a picture on-line of all the conformation page that included the order # , price taken and my info. If this is needed, I can print them and take a pic for you.

  Business Response

  Date: 10/23/2024

  We hate to hear about this experience. Digital items were ordered, including a digital membership subscription. We can absolutely get this resolved! We are reaching out directly to help!
  

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22, 2024 I purchased what I thought was a free book called The 21 Day Guide to Experience Real Health. Only had to pay for shipping, it turned out that it enrolled you into membership I didn't ask for or want. I went on the website. I think I cancelled membership, but it won't allow me to remove my credit card. I even tried to put a different card on file that had no money on it and their website attempts to charge the card. If it can't charge the card, it won't allow you to add it. I don't want any part of a membership. I didn't realize I was signing up for a membership. I want my credit card removed. I also paid $19.75 for a book called Make Nutrition Simple. I never received it. I reached out to customer service. After 8 hours I received a response saying it was a digital version and I can't cancel. I was under the impression it was an actual soft cover book like the 21 day challenge that gets mailed to you. The company is extremely misleading. They need to advise the public what they are actually purchasing. They also need to allow people to remove their credit card once they cancel the membership that they didn't realize they were signing up for. Please help me remove my credit card. I don't want any additional charges. I also feel it's unfair to be charged $19.75 when I thought I was buying an additional book. I still don't know what the $19.75 was for.

  Business Response

  Date: 09/03/2024

  Hi we do see that there was some miscommunication here and we will be reaching out to the customer directly to assist further. 

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22224327
  
  I am rejecting this response because: I don't trust that they will reach out to me. I haven't been able to reach anyone so far. I would like confirmation that my credit card has been removed and that I will noy be charged anything further. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/04/2024

  Hi we have reached out to the customer directly to assist and resolve the miscommunication and are in communication with them. 

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the scam is a free book that you pay shipping for that auto enrolled you a monthly membership. To try to cancel it is an impossibility. States attorneys should look at this business. STAY AWAY!

  Business Response

  Date: 07/23/2024

  We are so sorry to hear the dissatisfaction. A digital membership subscription can be selected and added on when a customer places their order. It can be managed at any time within the customer account. 
  
  We'd be glad to look into this further! We will need to hear back from the customer with more details such as via the BBB portal with additional information. We'll also reach out directly to help!

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this in May. There is no way to contact them. The emails go nowhere. They keep charging me. This is a scam for the highest kind.

  Business Response

  Date: 07/05/2024

  We are sorry this customer felt like they couldn't get in touch! We do have the contact us link at the top of our site. Customers can also reply to any email received and it goes directly to our support team.
  
  We see this customer contacted us this morning. Although her digital membership subscription remained active, we've canceled that and refunded the digital membership payments. We'll also contact the customer directly to help get this resolved!

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother bought Dr. *********** hormonal supplement. She had an allergic reaction, an awful itchy rash all over her torso that spread to her chest. She reached out asking for a refund and was met with them telling her she could only get a credit back. No refund. Even though she had a horrible reaction to their products. I reached out on her behalf and they said they would reach out through email and get things fixed. She was sent the same links as before. She eventually settle for the credit and my dad got something to try instead which they didn't want but didn't want to waste the money. They didn't even credit her the full amount of the supplement. Highway robbery. Be careful if you choose to purchase from this company.

  Business Response

  Date: 06/26/2024

  We are so sorry to hear about this experience. We will need to learn more details, but we are happy to look into this further. Please reach out via the BBB portal with additional information. We are also reaching out through our support email to help!

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We been trying to cancel are order its started in nov . We had to have are bank cancel it , pay 36 to stop payment. It only lasted for 30 days . We they took out 29. The beginning of march . I been asking for it to be refunded . They keep saying they are working on it . They have not done anything . I would like are money back along with the stop payment fee. They dont listen

  Business Response

  Date: 03/25/2024

  We can confirm that under the email address provided, we only see past charges for our book, the digital Lifestyle membership, and an inactive membership. We're following up with the customer via email to clear this up!

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only ordered the book for a dollar and you have gone in my account twice more and taken out more money I did not authorize one for 799and one for ***** please return my money and cancel anything you think I ordered

  Business Response

  Date: 03/25/2024

  Ordered a physical item and added on a digital membership subscription but we can definitely get this resolved!  Reaching out to the customer directly to help!

• Initial Complaint

  Date:12/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6th, 2023 I placed an order through Dr ******************** for a book he/they was having a big promotion on. Tracking showed I would received the book on 11/13. On 11/17 when I still had not received the book and the tracking still showed "on the way" I emailed the company to check on it, as they do not have a number for customer service. I got a response on 11/18 saying "Your order is on the way, not much longer now" The tracking number ************************** showed, and still does to this day (12/4) mind you, that my estimated delivery is 11/13 and that it's on the way. No new scans since 11/10. On 11/22, with no movement on tracking, I email again. Their reply is "They can't do anything until it's been 16 days since the last movement on tracking (which is a lie) and they tell me they can help after 11/26. They are scammers. They have never responded again. I have emailed on 12/2, 12/3, and today 12/4. It wasn't a lot of money $8.51, but it's the principal of the thing and others need to be warned of this scam company. I have saved all communication and hope this company gets shut down. What a world.

  Business Response

  Date: 12/05/2023

  This customer ordered a book from us that he did not receive in a timely manner.  He reached out seven days after the last update on the tracking information to inquire about it, and our policy is to wait 16 days from the last update on the tracking information before an order is considered lost.  As we state in our order confirmation emails and elsewhere on our website, the delivery times for orders are outside of our control. Once we ship the order, we cannot control the time it takes for *** or **** to deliver the order.  

  After the customer was told about our 16 day policy, he was upset that we did not follow up with him after 16 days had passed.  We cannot keep track of every order or tracking number and rely on customers to let us know if there order does not arrive, since they often do arrive, even after several days of no updates on the tracking.  Now that we are aware that his book did not arrive, we are prepared to reship the book or issue a refund if he would prefer. He has been informed of this.

• Initial Complaint

  Date:10/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered living good daily apple cider vinegar capsuls from livinggooddaily.com for $85.33 on 9/6/2023. The item was shipped but befor it reached my residence *** returned it to sender due to a damaged package. I contacted living good daily and they told me if they received the package back they would send a new one. That was a month ago and I have still not received what I paid for.

  Business Response

  Date: 10/13/2023

  The customer's order was marked as damaged by *** and returned to sender.  When the customer reached out about this, our agent incorrectly let her know that we would not be able to refund or reship if the order made it back to our fulfillment center.  The customer did not reach out again to follow up or ask other questions, so it was not escalated to a supervisor or anyone else who could help.  We will go ahead and reship the order.

  Customer Answer

  Date: 10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.           However, the information given by the living good representative was incorrect.  I have an email from living good daily telling me I would be refunded if they received the package back. It was stated as if there was no other action that could be taken on my part. That's why I just waited to hear back from them and never did. 

  I do appreciate them making it right. I have no hard feelings in this matter and will continue to enjoy the information, books and products from Dr. Livingood. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box of Livingood Bars and they arrived packaged damaged and opened cellophane totally off the package and box completely opened. Contacted Livingood customer service and was told the package was ok the bars are wrapped so they are ok to consume. Well with precautions today about receiving packages open who knows if it was not tampered with. I was not willing to consume them and requested they be returned and an intact box of bars be sent. Response was this is a final sale so I have no recourse but to take a chance consuming items that who knows what may or may have not been done I am not willing to risk my health on the word of a retail business. I have contacted my source of payment **** to dispute the charge and go on record with them about the transaction and telling the BBB of my unacceptable experience with this particular item from Livinggood. My issue other than receiving a new product in exchange for the damaged product is if we are not satisfied with a Livingood product if is is has been OPENED it cannot not be returned but hey can send an OPENED product this is unacceptable. I request to return the damaged box and receive a new box. This is in reference to order # DLG-******* Thank you very much.

  Business Response

  Date: 08/01/2023

  As was shown in the email correspondence attached to this complaint, we did explain to ****************** that some of our boxes of Bars do not come wrapped.  That is not a defect or an oversight, that is simply how some our Bars are packaged.  The item she received was on final sale and not eligible for a refund or exchange. While it is possible we could have made an exception and issued store credit, ****************** said she has already filed a dispute with her bank/credit card.  Because of that, we are not able to take any further action.

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I accept this response but want to go on record that the business practice

  of this company of sending UNSEALED  food items is not good. Fortunately my credit card company reimbursed me for the amount paid because of my dissatisfaction. I regret having ordered these bars and feel sorry for anyone having to deal

  with this company concerning unacceptable merchandise.  If you order from this company use Amazon your recourse will be better when they send merchandise that is unacceptable. Thank you BBB for our prompt response to my complaint.
  
  Sincerely,
  
  ***************************