Complaints

This profile includes complaints for Precision Tune Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Precision Tune Auto Care

  106 Woodwinds Industrial Ct Cary, NC 27511-6240

• 

  Precision Tune Auto Care

  421 Colonades Way Cary, NC 27511-7071

• 

  Precision Tune Auto Care

  1200 N Wesleyan Blvd Rocky Mount, NC 27804-1815

• 

  Precision Tune Auto Care

  465 Western Blvd Jacksonville, NC 28546-6815

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  Precision Tune Auto Care

  4808 Atlantic Ave Raleigh, NC 27616-1862

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of transaction: 5/18/2022 2. Amount paid: $1,774 3. Business provided: Nothing 4. Nature of the dispute: Alignment and New Tires defect. 5. Business solution: Contact business who put air in tires to correct the problem. 6. Business has not attempted to resolve problem in a meaningful way. 7. Account# *********2093844 I received an alignment, new tires and other services on 5/18/22 totaling 1,774. Tires have a 45k manufacturing warranty. 12/20/2022 with 20k miles I currently need new tires and an alignment. Precision Tune has stated my tires were not rotated enough and to much air was put in the tires causing me to need new tires. The tires were rotated and air was put in the tires accordingly. There is no way the tires should be bad less than 5 months even if the roads are bad. I have not been driving on a dirt road or a graveled road. The tires had to be bad/defective or the alignment had to be off. $1774 worth of work should not be undone within 6 months. Precision Tune's solution: Get new tires and the recommended alignment.

  Business Response

  Date: 12/28/2022

  The rear tire is prematurely worn in the center of the tire which is an indication of over inflation and not because the wheels/tires are out of alignment.  If this was an issue of the wheels being out of alignment, either the inner or outer tread would be worn and not the center tread.  The outer edges of tire tread are where they should be for a tire that's been driven on for 24,247 miles.  This customer purchased the tires on 5-18-22.  Since then, this vehicle has not been seen by any of our repair centers for tire maintenance (rotations, balancing or alignments).  At this point, there is nothing that we can do for the customer.  We are sorry that the customer has to deal with a situation like this.  Unfortunately, he will need to take this matter up with whom ever he's been taking his vehicle to that has over inflated his tires.  

  Customer Answer

  Date: 12/28/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  The fact that the maintenance of the vehicle was not completed by Precision Tune does not excuse the fact that maintenance was completed. Nearly two thousand dollars worth of work was completed at the very least the tires should've held for 50k miles. That's an awful lot of money to spend for tires/alignment to last 24k miles. It wasn't the dealer providing the maintenance that cause the wear on the tire. It was the quality of the tire provided by Precision Tune. At the least Precision Tune should provide new tires.
  Sincerely,
  
  ****** ****

  Business Response

  Date: 12/28/2022

  We do not require that the vehicle be brought back to a Precision Tune Auto Care center for the tire maintenance.  Any reputable automotive center the customer sees fit can perform the required tire maintenance.  The Sailun Atrezzo tires the customer purchase comes with a 45,000 mile limited warranty from the manufacturer.  A limited warranty is a warranty against any kind of defects in the tire.  That normally does not cover any premature wear due to lack of tire maintenance, incorrect tire maintenance or any other mechanical issues the vehicle may be experiencing.  The customer will need to reach out to Sailun to have any warranty issues addressed.  They will likely inform the customer of the same findings that we have in that the center of the tire tread is worn prematurely because the tire pressure has not been properly maintained.  An over inflated tire will cause the center of the tire tread to wear prematurely.  Just as an under inflated tire will cause the outside edges of the tires to wear prematurely. Again, we do apologize but there is nothing that we can do as the tires have not been properly maintained with the proper air pressure. 

  Customer Answer

  Date: 12/28/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   Stating there's nothing Precision Tune can do is disingenuous. Precision Tune could atleast provide new tires. Proper air pressure/rotation was maintained. The only other explanation was improper alignment or defective tires both which was performed by Precision tune. Precision has opted to select profit of people. To choose profit over a repeat customer is not the best business practice.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8th, 2022, I took my car to Precision Tune located at **** * ***** ******** *** ** for a routine oil change and tire rotation. I received a call saying that everything was fine with my car but that the front trim somehow came off when they were shutting the hood. The front trim was completely fine before taking the car in. This is the case because the front trim that came off couldn't even be reattached and thus would have fallen off the car had it been damaged before going to the Precision Tune Auto Care center at **** * ***** ******** *** ** location. I asked the manager, *****, if they were going to fix it or glue it back on and he stated no. He handed me the broken piece and attempted to blame the piece for breaking despite the piece being fine when going in. He also refused any discounts or coupons despite damaging my vehicle. I am utterly and thoroughly upset as my car was perfectly fine before going into Precision Tune but left with a very visible issue. The piece looks as if it broke because the hood was slammed exceptionally hard. Customer Service was rude and ***** and the man behind the counter seemed to almost smirk as they talked to me and my witness as if we were children. This was my first time ever using Precision Tune and it will certainly be my last.

  Business Response

  Date: 12/09/2022

  Good afternoon Ms. *****,

  We certainly apologize for any trouble that you had with your vehicle and any misunderstanding with *****. However; after reviewing the video recording of the service performed on your vehicle we see only that the work was performed normally. There was not any "slamming of the hood". When you authorize the work to be performed on your vehicle, you authorize us to operate your vehicle in a normal manner to complete the services that you would like for us to perform. For example if in performing a state inspection we turn on the lighting to make sure that it is operating and while the head lights are on, one of the lights blows it. That would not be our fault. In the same fashion, we have to open and close the hood in order to change the engine oil. The grill is made of plastic and plastic gets brittle over time from the heat of the sun and the engine. In respect of you as our customer, if you will pay for the part, then we will install the part no charge.

  Sincerely,

  ***** and *****

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 10/24/19 Paid $69.44 + $1,236.61 I paid to have the steering rack replaced. The part failed within the warranty period and was replaced. The part failed a second time in less than half of the expected life and I had it replaced at another shop for $733. I contacted corporate customer service via phone, requesting a response and have not received one. I am seeking a refund or partial refund for my time and expenses associated with this experience.

  Business Response

  Date: 10/13/2022

  Hello.  We provide a 24 month, 24,000 mile nationwide warranty on all of our parts and labor.  You purchased the rack and pinion steering system on 4-25-2018 at 291,357 miles.  According to both our records and a Carfax report , your vehicle has been driven 174,598 miles as of 8-5-2022.  That is the last recorded mileage on the Carfax report for your vehicle.  Also according to the Carfax report, your vehicle has been involved in several front end collisions.  Since we have not seen your vehicle since 10-25-2019, we cannot confirm whether or not the front end collisions have had any impact on the rack and pinion system that we've installed in your vehicle.  Regardless of the auto accidents your vehicle has been involved with, it's now been 4.5 years and 174,598 miles since your purchase.  The warranty on your parts and labor expired 2.5 years and 150,598 miles ago.  We are very sorry, but unfortunately, we cannot issue any refunds for this work.  

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my vehicle into a local precision tune that was misdiagnosed at a different location. Vehicle is still operating the same. Contacted ****** at corporate and spoke with him once was waiting for a follow-up call from him which he stated he would call back. He did not return my call after I left messages. I requested to speak with ***** who is the district manager. I left message for a returned call from ***** and I have NOT received a call back. According to the BBB, there appears to be a D Rating for most of the Precision Tune locations in the ******* area. This business appears to be skeptical in their business practices and should be referrred to the NC State Attorney General's Office. I have reached out to *** at the ******** Avenue location today who stated he does not know why no one is returning my calls as a customer, and admits it is NOT best business practices regarding serving their customers. PLEASE INVESTIGATE!!!

  Business Response

  Date: 08/09/2022

  Our district manager has reached out several times to the customer and has spoken with him on multiple occasions.  Yes, when the customer initially brought his vehicle in, it was misdiagnosed.  This is why we referred him to a different location for a complimentary diagnostic service where we found the issues with his vehicle.  Now that we know what's causing the customer's engine performance issues, he will need to pay the appropriate parts and labor fees to have the repairs completed.  We will of course offer him a discounted rate but we cannot complete the repairs at our expense.  

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car towed here and asked for a diagnostic test I got a call back saying I need a knock sensor replaced and oil changed. So I was charged 497.89 was told my car wasn’t going to be ready until the following Monday . I went to pick up the car that Monday close to closing time so the next day which was Tuesday I woke to leave out as I cranked my car up a very loud noise was going on so I called like my car making this noise I just picked the car up yesterday so they said bring the car back on the way there my car cut off 5x literally so once I got there they said I had to leave and wait for the person who fixed it show up . I got a call Wednesday saying well I’m sorry to inform you but your motor went out . I’m like what didn’t I just pay y’all 500 dollars then tell me the next day my motor which is crazy cause I got a diagnostic test done which should have shown my motor was gone to begin with but no they got me out my money and now I don’t have a car ! Not even to offer to give a refund for what they claim they fixed which was wild cause they said they did a oil change but when the manager looked he’s like oh it had metal in the oil so I’m like so clearly y’all didn’t even do a oil change or the job that was supposed to get down ! They did not care at all I’m like y’all knew y’all couldn’t fix it why take my money or even create the illusion that they can do the job !

  Business Response

  Date: 08/04/2022

  We do sympathize that the customer is having to go through this.  We did not do a diagnostic service.  The customer had their vehicle brought to us after having ******** diagnose the issue.  The customer came in asking us to replace the knock sensor based on ********'s diagnostic and also requested that we do an oil change service.  We did document that the engine had quite a bit of abnormal noises both prior and after both services were completed.  We are sorry but at this point, there is nothing further that we can do.

  Customer Answer

  Date: 08/04/2022

  
  Complaint: ********
  
  I am rejecting this response because: prior to them going under the hood to fix anything they did do a diagnostic test to make sure it was the knock sensor which I paid for after figuring out that news the manager called and said my car was gone have to stay at the shop til that Monday! My car did not have any noise coming it, also stated that my oil had metal in it as well. They are merchants just taking a women word of it being the knock sensor is beyond me only cause y’all check every car to make sure that may or may not be the issue . Just own up to things not being handle properly.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to precison tune for an oil change. Once my car was returned a week or two later my flashed a red light. I was told by a family member my cap has been left halfway off my car, once i reached my home destination my car burst into flames as i jumped from the car. Precison has refused to keep contact with me about the “investigation” ignored me. I almost lost my life and am now struggling to find a car & get back and forth. Refusing to pay me for damages and the total lost of my car.

  Business Response

  Date: 07/14/2022

  We are very sorry the customer is having to deal with this situation.  After inspecting the customer's vehicle, we have determined the fire was caused by an electrical short.  At this time, we are not accepting liability or responsibility for the customer's vehicle fire.  She will need to reach out to her insurance company and file this loss with her insurance.

  Business Response

  Date: 07/14/2022

  We are sorry but of our previous response still stands.  After inspecting the vehicle and reviewing the evidence, we concluded that this fire not the cause of an oil or other fluid related accelerant.  

  Customer Answer

  Date: 07/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****** ***

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since March 03,2022 I brought my vehicle to precision auto tune in *********** NC because it was smoking and check engine light came on. I brought them the auto zone code for O2 sensor and the part. Precision told me it was the catalytic converter. I paid both. My car still smokes. I’ve been back and forth until present trying to resolve. I’ve paid for everything they suggested and topped the mechanics. The tech messed up my vehicle and I was stranded in VA. I paid a mobile mechanic to come assist and he stated (to Brandon at precision tune and video) the mechanic messed up. I was advised to drive back and bring to precision. I did so reluctantly and terrified. The car still smoked after they returned it to me. I paid for other services but my car is worse than before. I recently took it to Honda for a diagnostic as precision customer care told me to do and I emailed the findings. Precision refused to refund my money paid, tell me who the tech is that messed up, they don’t know if damage was caused further to me vehicle, they don’t know if the parts I paid for was the initial problem. Precision district mgr ***** is not authorizing a refund and have my vehicle repaired. This is my only vehicle as a single mom and I can’t drive it. I’ve spent hundred if not thousands on gas because the vehicle has oil leaking in engine. My engine almost blew because the oil stick had no oil and I just had oil changed end of May. They are misadvising and taking advantage of women that doesn’t k ow about cars. I’ve spend 2,950.00 with them so far and about the same in gas and trying to find out what’s wrong with my car. Please help me!!!!! I can’t attach the other documents. I could email all correspondence and other documents to support my claim.

  Business Response

  Date: 06/30/2022

  We are sorry the customer is dealing with vehicle issues like this.  Unfortunately, her vehicle is 14 years old with well over 200,000 miles on it.  The engine is becoming worn out.  We recommended the catalytic converter because the vehicle had a diagnostic trouble code stored reporting a bad converter.  Yes the oxygen sensor was bad as well but at the time of the initial diagnostic service in early March, there was no DTC stored indicating the bad sensor.  That code was not triggered until after we replaced the converter.  The valve cover gasket was replaced because the vehicle was leaking engine oil down the backside of the engine.  Yes the initial gasket was damaged during the install process which is why we replaced it a second time under warranty.  When the customer was asked to take her vehicle to the dealership, it was because she had made mention that the valve cover gasket was still causing problems.  Since the customer has been back several times complaining about the gasket, we suggested she take her vehicle to her local Honda dealership to have them check the valve cover gasket.  When the customer sent us the paperwork from the dealership, there was no mention of a faulty valve cover gasket.  It only mentions the engine being worn out and needing to be replaced.  Had the dealership documented anything about the valve cover gasket being bad, we would not only have reimbursed the customer for the dealership diagnostic bill but also we would have paid the dealer to replace the valve cover gasket.  We are reimbursing the customer for her hotel stay out of town and for the mobile mechanic who had to come out and work on her vehicle.  Unfortunately, the customer is now having internal engine issues that have nothing to do with the other issues we've addressed for her.  Unfortunately, at this time, there is nothing further that we can do for the customer.  She will have to have her engine either rebuilt or replaced in order to correct the smoking issues.  

• Initial Complaint

  Date:06/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this location to get an oil change that was $62 on April 1, 2022. The desk rep told me that my car would take 6 qts of oil and I told him that I have never been told that my car needed 6 qts of oil in the 8 years of me having my car. He told me he would tell the guy who was doing my oil change and he would let me know if it was 5 or 6 qts. The guy pulls my car in and tells me that it's only 5 qts of oil and proceeds to do oil change and 21 point inspection. He then comes back and tells me I need an air filter for $17. I said ok and he "completes" the oil change and filter change and brings my car out and I pay. Fast forward 2 months later, my car starts making a rattling/knocking noise under the hood. I call a mechanic and he asks if I have oil in my car and I said I should since I recently got an oil change and my oil percentage in my car shows 55%. He looks at my oil and there is ABSOLUTELY NO oil on the dip stick. He advised me to put 3-4 qts of oil in the car to see if the noise would subside. I put the oil in and the noise did not go away. He immediately said it was my engine and I would need a replacement. I went to the shop and talked to the manager and he pointed me to the co-owner. The co-owner basically told me that I had a leak or it burned off. I asked him how could the oil just burn off that quickly in 2 months, and that I have been 6 months before prior to getting this oil change and still had oil in my car and no noises. He ******* what could burn oil off in my car and proceeded to tell me that that was customer experiences, but could not give me his expert advice in his ownership and field of work. I then asked him for a solution and he said that "you (meaning ME) would have to pay for a rebuilt engine. Nothing adds up. I did not go over the mileage or date before it was time to get an oil change. I have not seen any oil spots. I work from home so I have only put about 400 miles on my car. My oil notification nor red light came on.

  Business Response

  Date: 06/28/2022

  Ms. ****** did indeed come in for an oil change and tire rotation on 4/1/2022 at 169354 miles. The tires were worn out so we did not rotate the tires and reduced the price of the ticket to reflect the oil change only. We advised her about the tires and that the engine air filter was dirty. She asked us to go ahead and replace it. Ms. ****** came to the shop on 6/27/2022 and advised us that after hearing her engine making noise she went to two different mechanics who told her that she needed an engine and that there was a bit over 173000 miles on the vehicle. We told her that if that was true that there were no external oil leaks and 3 quarts of oil was missing from the vehicle it would in fact have to have burned off. We advised her that it could burn off due to carbon build up in the combustion chamber, PCV system failure or internal engine wear and tear. We did show her that there are numerous complaints on that engine where customers have experienced the same problem and the manufacturer knows about it, but literally has not done much of anything. The answer to her complaint lies within her statements to us. First, there are no oil leaks related to us changing the oil. Second, it has been over 3000 miles since we changed the oil. If we had put insufficient oil in the car then she would have had problems in the first 10 miles. We commiserate with the difficulty that she is going through, but we correctly performed the oil change that we were paid to do. The probable fact that she now has an engine problem is not due to our oil change, but an internal problem with the engine. It is also up to the driver of a vehicle to verify it's safety and ability to operate prior to driving on the road for the safety of all motorists. (See original owners manual) We have not inspected the vehicle since her complaint, so we can not testify to the validity of her complaint. At this time we do not see any responsibility for Ms. ****** engine.