Business Profile

Lube Services

Precision Tune Auto Care

Headquarters

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Complaints

This profile includes complaints for Precision Tune Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

53 total complaints in the last 3 years.
25 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my car in to this location for an oil change , as I normally do on Monday 12/18. Upon check out ********************* (the district manager) gives her normal end of service recommendations. "Everything looks good, I see you got the work done we recommended last time. Have you ever had you coolant system flusehd? To which I reply -no, should I. And she says-the next time you come on I would suggest a coolant flush. Everything looks good but we highly recommend it. Its on special for $173." I thanked ****** and left. No concerns.Tuesday morning I noticed a puddle on the left(passenger side) of the vehicle. Didnt pay it any attention. On Wednesday morning, the same thing but this time I paid attention. Drove the car to work and notice my temperature gage kept going further and further to the hot side, more than normal as well as I started smelling something funny. Park in a spot that allows me to monitor the liquid on the ground and realized that my car was indeed leaking coolant. End of the day, carefully drove the car home because again the car was running hotter and hotter. Thursday morning started the car to go back to the shop. ****** made it to Precision Tune, which is less than 4 miles from my home, before the car was running completely hot. Advised the manager ****** - to which he says we wouldn't have done anything to cause the issue and suggest the only action is $60 pressure test to see whats causing the issue. Agree to the pressure to test and lowandbehold all of a sudden there is a eak in the radiator. $902 worth of repairs. I agree to the repairs cause I cant drive my car without it. But this was intentional. I have brought my car hear for an oil change and services since 2018 and never once has there been a mention of a leak in the radiator. I've had recent work done somewhere else and no mention of a leak or radiator issues. Before Monday never once did my car temp gage go above half way. now all of a sudden I have a leak in my radiator
Business Response
Date: 12/27/2023
We are sorry the customer is faced with the situation of having to replace their radiator. This is a wear and tear item. There's nothing that we could have done to cause physical damage to the radiator. The customer did reach out to our customer service center and was informed that we would make sure we properly reinstalled her radiator and coolant reservoir caps. The customer was informed that if the problem persisted beyond that, she would need to pay for diagnostic services to determine the issue. We could not have caused the damage during an oil change and would not in anyway have caused the problem intentionally.
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my ******** benz gl 550 in for a diagnosis due to a small Coolant leak on September 23. I got a call from the tech saying I needed to replace the radiator, engine Coolant overflow hose and upper radiator hose. I asked the tech ******* if it was still drivable for at least a week because I wasn't prepared to spend such a large amount that day. He said yes, long as I keep Coolant in it it will be fine. I picked my truck up from them and went home. The next morning I was driving to church and the truck went crazy, it was shaking, the check engine light came on so I pulled over and what do i see? Fluids spilling out from the front of my truck where they left parts open from the diagnosis and never put the parts back together afterward. I called precision and spoke to **** who said they left my truck apart purposely so it would be less pressure on the radiator and that it was standard. They also left my Coolant tank top loose. My truck was literally still taken apart under my hood. I could clearly see inside. Fast forward and I tried to get them to repair the damage and **** refused to take my car citing that it may have more damage to it. I have spent alot on a rental car, parts, labor and missed time from work trying to rectify their mess up. The parts that they quoted as damaged turned out to not even be the issue and they cost me more money for the misdiagnosis. We asked several other techs at the same company who specialize in ******** if they have to take the car apart to diag it and they said NO. What these guys did was wrong. They have been rude, uncooperative and are highly negligent. The amount I spent on their mess up that they aren't acknowledging is ridiculous and I would like to be reimbursed or I will file a lawsuit.
Initial Complaint
Date:10/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car ****** mini van for an oil change and state inspection on 6/15/23. At that time my car's odometer reading was only ******, and they accurately noted that on the state inspection report. But, on the oil change invoice, they put an inaccurate odometer reading of *******, which is a discrepancy of over ****** miles. **** the state inspection and the oil change invoice were on the same date/time. When I noticed inaccurate odometer reading on the invoice, I called Precision Tune and reported the discrepancy. The sales person **************** told me to come by the next day, so they could correct that. I went there the following day, and they made a new invoice with the correct reading. I asked them to make sure they report correct odometer reading to all agencies which keep record of the odometer, so my car's value would not go down. ************** promised to do that and get back with me when it was done. However, when I did not hear from them for a couple of weeks, I called them to inquire about that. They said again they would take care of that. Last week, I checked on the CarFax report and noticed that Precision Tune has not yet corrected the odometer reading and that caused my car's value to drastically diminish. First, Precision Tune reported grossly inaccurate odometer reading, which was an act of negligence. Second, It has been over three months, and they have not fixed their mistake. It is not only unprofessional of them to work in such a negligent manner as to note grossly inaccurate odometer reading, but also reprehensible to display a nonchalant attitude toward correcting it.
Business Response
Date: 10/02/2023
Hello and thank you for letting us know what's going on. I'm so sorry for the error on our behalf. I looked up you service history and saw exactly what you're talking about. I have reached out to our Carfax rep so that they can help us getting issue corrected. It may take a couple of days for the correction to show on your vehicle's carfax report. Once I know the correction is made, I will happily pull a copy of your carfax report and email it to you. If you would please, provide me with your email address so I can make this happen for you. I can be reached at *****************-227-8863 or ****************************** if you have any further questions or concerns. Again, thank you for letting us know about this and thank you for your patience while I get this issue corrected for you. Sincerely, ****** - Customer Service.
Customer Answer
Date: 10/05/2023

Complaint: 20684207

I am rejecting this response because: I have not yet received any confirmation of the correction on CarFax or any other odometer reporting agencies. I provided the e-mail address the company requested the same day but have not received any response. As soon as I receive confirmation of the needed correction, I will submit my response to BBB.

Sincerely,

***************************
Business Response
Date: 10/10/2023
This issue has been corrected. I've emailed the customer a copy of his Carfax history report showing where the correction has been made. Please let me know if there's anything further that I can help with.
Customer Answer
Date: 10/10/2023

Complaint: 20684207

I am rejecting this response because: I did nor receive any email from Precision Tune. I contacted CarFax directly by submitting the form and providing documentation to correct that. I also have not received any report from Precision Tune to verify that the odometer reading has been corrected at vinaudeit.com and autocheck.com. These agencies also note the odometer record, and Precision Tune has not provide me any copies from these agencies indicating that they have corrected the odometer reading they erroneously reported. Once I receive the verification of correction from vinaudit.com, autocheck.com, and any other odometer reporting agencies, I will advice BBB appropriately.

Sincerely,

***************************
Business Response
Date: 11/18/2024
We do apologize. This error was corrected. The customer's carfax report does reflect the correct mileage.
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The manager of the store is money hungry he lied and told me that my fuel leak had nothing to do with the repair they just did and attempted to charge 300 to find the leak. I took my car to the dealer and got the leak fixed without the $300 finders fee just to find out that the repair they did is full of gas I no longer trust this place with my vehicle! The Manager tried to manipulate me and is not very helpful in fixing the problem or refunding the 295 to go somewhere else.
Business Response
Date: 09/21/2023
We do apologize for any confusion on our behalf. In order to investigate this issue we would need to know which location this customer went to and what name their vehicle was under. We cannot find any service history under the name the customer provided and the customer has made this complaint against our ************. *******, ** location.
Customer Answer
Date: 09/21/2023

Complaint: 20634283

I am rejecting this response because:
I put in the ********** location on ******************* the name for the order is Terran best
Sincerely,

Terran Best
Business Response
Date: 09/21/2023
Thank you. I have forwarded this complaint to our district manager for his review.
Business Response
Date: 11/18/2024
To proceed further, we would need to see what the dealership found as the source of the problem and the repair they provided to see how it relates to services we provided. The customer may contact our customer service center at *****************-227-8863 or *******************************
Initial Complaint
Date:08/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an check engine light check few months back and same problem came back and adding these guys have added more problems and cost I have spend over **** bucks and my car still not working different then before . I feel they taken advantage of woman and customers . Im a ******* customer here.I think the service here is unacceptable . I should took note of the rating and the * rating.I was told several things were causing a misfiring all of the tuneup and still they didn't give an resolution ti my problem .I-spent total of 4 to 5 hrs and still the manager comes back with no more information to my problem of why my hhr ************************************************************ my car. He told tuneup will do it , he told me ignition coils would do and now he saying fuel problem ,so to me this is to get more money out of me
Business Response
Date: 08/21/2023
We are sorry that *** is having to deal with issues like these on her vehicle. *** initially brought her vehicle in on 2-27-23 after visiting a local Autozone who told her she needed to have her oxygen sensors replaced. When she arrived at our facility, we informed her that she needed to have a proper diagnostic procedure performed on her vehicle to determine the root cause(s) of her issues are. Unfortunately, *** declined said diagnostic procedure. This is documented on our invoice. *** asked for an estimate to replace her oxygen sensors and ask for an estimate to replace her spark plugs. After providing an estimate for both, she only authorized us to replace her oxygen sensors. Her vehicle is equipped with 2 oxygen sensors. *** paid us for the sensor replacements and departed. On 8-18-23, *** returned to our facility asking us to replace her sparkplugs. Again, we recommended a diagnostic procedure to make sure this was going to be a proper repair. Again, *** declined the diagnostic service and asked us to replace her sparkplugs. WE DID EXACTLY AS *** ASKED WHICH WAS REPLACING HER SPARKPLUGS OTHERWISE KNOWN AS A TUNE UP, WHICH DID NOT CORRECT THE ISSUES SHE WAS HAVING WITH HER VEHICLE. Obviously, she was not happy about this. She became very voiceterous and argumentative. Our center management staff then asked one of ************** to check a few things to see if he could determine the issue. Unfortunately, ***** vehicle is experiencing multiple issues and WILL REQUIRE a proper diagnostic procedure to be performed on her vehicle. We nor any other automotive repair facility will perform any such service for free. We charge $129.90 to diagnose individual issues. Our $129 diagnostic procedure DOES NOT cover a complete vehicle diagnostic. It only covers one issue at a time. Since ***** vehicle is experiencing what appears to be multiple issues, she MAY have to pay for more than one diagnostic service. During the course of the first diagnostic service, if we determine that all of the issues are related, we will only charge for one diagnostic service.
Again, WE DO NOT DIAGNOSE VEHICLES FOR FREE!!! A diagnostic service/procedure has been recommended to *** on more than one occasion and she has declined them all. If she is unwilling or unable to pay for a diagnostic procedure, there will be nothing further that we can do for her. At this time, we cannot and will not issue any refunds or billing adjustments. We did exactly what she asked us to do!!! We will be happy to perform the proper diagnostic procedure(s) as long as *** is willing to be responsible for the cost(s). From there, we will provide *** with an exact estimate of what it will take to repair ***** vehicle. This diagnostic service may take anywhere from 30 minutes to several hours. It all depends on what's malfunctioning.
Customer Answer
Date: 08/21/2023

Complaint: 20491251

I am rejecting this response because: If I declined diagnostics he still perform diagnostics and charge me and also couldn't find the problem , so what is diagnostics which I paid for and didnt get any answers and after spending almost 6 hrs in that place. Being told they dont know whats wrong , being charged for tuneup and diagnostics to only have save problem . I was told few months back that I need tuneup so I got what they suggested spending more money . This is an money greedy unprofessional company. I been customer for years and it gone to the dogs. The * ratings speaks for them .I want people to know what they do to loyal customers and seniors. Before I left I had several more lights on that werent on and **** had nerve after spending 5 or **** hours why I didnt come back there so they can see , why these warnings are now showing. You didnt have the answers to first problem .Give full refund and I can go elsewhere. Hope no one treat his parents this way

Sincerely,

***********************
Initial Complaint
Date:03/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sitting in a parking lot and my car started to smoke and it was due to my coolant hose clamp. I had to get my car towed to the last shop that touch it and one of the reps named ******* was being rude and then continued to tell me if it was their fault they would do something . Then the store manager told me they can not reimburse me for the tow because the part was purchased by me. What doesnt make sense , is that the part that got messed up wasnt even apart of the part I bought. It was a part that was already on my car already. If I wouldnt have brought my car to the shop then I wouldnt of had this issue. They was nothing wrong with my vehicle to begin with. I took it there to replace a part that eventually would have needed replacement so I did it, way in advance to be productive. I just want reimbursement for having my car towed to the shop because it wasnt my fault and precision tune auto care in ********* admitted fault.
Business Response
Date: 03/22/2023
We are sorry that the customer has had to deal with this situation. Unfortunately, this hose clamp that came apart is not something we would have to take apart to replace the customer's waterpump. The faulty hose clamp was part of the coolant bypass that goes from the thermostat housing to the radiator. The only hose that we had to disconnect runs from the radiator to the waterpump. For customer services, we did take care of the customer's issue at no additional charge. That's as much as we can offer at this time. Had we had to disconnect the hose & hose clamp in question, we would offer to take care of the customer's towing expenses but we still wouldn't have issued a refund as we would have done the exact same thing we already did which would be to correct the problem at no charge. The issue with the customer's vehicle has been repaired at no additional cost to the customer.
Customer Answer
Date: 03/22/2023

Complaint: 19634695

I am rejecting this response because:
I was told from the technicians, the rep in the front of the store and the store manager, that it was the stores fault and they apologized to me. The store manager told me that the reason why they couldnt issue a reimbursement was because of the then not buying the part. The technician told me the had to remove the coolant Reservoir and the hose. So now it sounds like the communication between you here and the store is incorrect. All I want it reimbursement for the $150 for the Tow and Ill never visit another precision tune auto care again.
Sincerely,

***************************
Business Response
Date: 03/23/2023
Dear customer, I'd like to offer my sincerest apologies. After speaking with our center staff and our district manager, I found out the person you spoke with the day you had your vehicle towed back to us was not the actual store manager. This person was a "floating" manager who travels from store to store giving our store managers a day off. I've spoken with this person, our actual store manager, the district manager and even the technician who performed your initial repair work. After speaking with these individuals, we have determined that we need to reimburse you for your towing expenses. If you wouldn't mind, please email me a copy of your tow receipt and a good mailing address that you'd like to have the check mailed to and I will get this taken care of for you. Our email address is ******************************. If you'd like to discuss this issue further, I'd be happy to speak with you about it. You may either email the same email address or you're welcome to give me a call at ************ or ************. Thank you so much for your patience and look forward to hearing from you soon. Sincerely, ****** - Customer Service.
Customer Answer
Date: 03/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I do appreciate the time and offer.
Sincerely,

***************************
Initial Complaint
Date:03/05/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 2015 Mercedes Benz SL400 to Precision Tune for Brake Repair. They replaced the brakes and rotors. Afterwards days later I was hearing strange sounds coming from the brakes so I returned to their shop and was told, " Give it a few weeks it will disappear " . The sound continued so I returned and they did a evaluation and said it was a caliper problem and quoted a cost to repair the caliper on the passengerside rear. I was not satisfied because I had already given them over a $1000 to repair my vehicle. So I took it to an import Specialist with 40 years experience for a second opinion. The Specialist was able to determine that the caliper was not the problem but the Precision TUNE technician installed the brake pads incorrectly which caused the caliper to stick. This was also verified by the dealership where I purchased the vehicle. I showed the manager the receipt and also allowed him to speak with the Import Specialist buy now he refuses to return money for reparation repair cost saying, he stand by their service. I gave them 3 visits to fix but when a Import Specialist fixes the problem the refuse to honor a customer rights. I have the right by Law to a second opinion by the Consumer Rights Act.
Business Response
Date: 03/06/2023
We are sorry that the customer is having this issue. The customer will need to reach out to our customer service center at ###-###-####, ###-###-#### or ******************************* We will be happy to look into this matter.
Customer Answer
Date: 03/06/2023

Complaint: ********

I am rejecting this response because: I visited their shop 3 times and was given incorrect diagnosis of my problem. The installation was done incorrectly therefore I went to a 40 year import Specialist at ***** Imports. My vehicle was repaired. The Precision Tune manager first told me bring the rotors and I would be reimbursed but as soon as I retrieve the faulty equipment he changed his mind and refused to reimburse the damages. I even allowed him to speak to the ***** CEO who stated it was not the caliper as he diagnosed but the pads were incorrectly installed causing the caliper to stick damaging to rotors. I was only given a number for ****** in Customer service ###-###-#### of which I never received a call back. Under the Consumer Protection Act I am lawfully entitled to a second opinion therefore I rights were exercised. I tried calling Customer service with no response.

Sincerely,

********** *****

Sincerely,

********** *****
Business Response
Date: 03/07/2023
Our apologies, our customer service rep was out Friday and Monday. We will have our district manager reach out to you to discuss the matter.
Customer Answer
Date: 03/20/2023

Complaint: 19541774

Please send CURRENT updated status of my CLAIM

Sincerely,

****************************
Business Response
Date: 03/23/2023
Dear customer, we'd like to know if you still have the old parts that were installed by Precision Tune Auto Care. If so and if you are willing to return them, we will be willing to issue a refund for the rear brake service that we provided you in February.
Customer Answer
Date: 04/10/2023

Complaint: ********

COMPLAINT: ******** Greetings To whom it may concern: In response to the Business Owner's request I do have to old equipment however I paid Precision Tune $1076.82 for services and because my vehicle problem was misdiagnosed I had to pay Jako an additional $650 bringing the Grand Total to $1726,82 If this amount is acceptable then let us move forward with the refund process. Thank you!
Sent from ************************* (*****************)
Initial Complaint
Date:02/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my car to this company because my water pump went bad and they had to warranty it out upon doing so I paid to have my timing components and my timing belt changed I also asked why they were inside my timing to change my camshaft seals except it never got changed because the service writer told me it wasn't written down even though I specifically requested it to be done because the parts were only $10 and he was already inside my timing chamber replacing my timing belt and my timing components.... so when I brought my car in for an alignment I asked him about it because ***** was the one that wrote the service for both jobs and he replied it was not written down in the work order which was his fault because I specifically asked for it to be done because I knew there was an oil leak coming from there so when I went to cash out for my alignment they try to charge me different price at which I brought to the lady's attention that I told ***** I had a coupon for an alignment for $69 in her response was it was not written down at that point I couldn't help but think say it ain't so... I am not willing to pay the labor to have the job done again when he was already inside my timing chamber and was supposed to fix it the first time I'm not going to pay for the new parts because now they're going to have to remove my timing belt and my timing components and those are brand spanking new I just put on so now they're going to have to be replaced because the tension put on them when taking them off the slightest Bend can cause my engine to seize
Business Response
Date: 02/07/2023
We do apologize for the issue. If the customer would like to purchase the seals, we will happily install them at no charge for labor. If the customer chooses to purchase them from someone other than us, we will still install them at no charge for labor but we would not be able to provide a warranty for items not purchased through us. To make arrangements, the customer would need to contact our customer service center at ###-###-#### or ###-###-####.
Customer Answer
Date: 02/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:02/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had car taken to Precision tune ************** 4/21/22. The did oil change, transmission fluid 4 wheel alignment, R&R control arm, front left lower suspension, Frt axle R&R D/*** axle Fl cv axle left after they had it for 2 days, still made popping noise, took it back, on my birthday 5/31/22, stated they lubed and tightened undercarriage still made the popping noise. I was out of town for a few months and I come back.. still making the popping noise.. so I took it for a second opinion when the next oil change was due.. the mechanic looked at my undercarriage and stated its OBVIOUSLY EASY TO SEE THE CROSS MEMBER IS NOT SECURED PROPERLY!! My entire engine could have fallen out!! I drive my kids in this vehicle!! I paid over 1600$ for this?!? Are your mechanics even licensed?! Have experience?!? Im told I should not drive this vehicle!! Its UNSAFE TO DO SO!! I want a solution!! I want my car fixed!! PROPERLY! And after seeing some of the reviews of the week, forest location in **************, I am appalled, and Im really questioning if any of that work was even done and if I found out that I got charged for work that wasnt done to my vehicle. You can bet I will file a lawsuit, I am a single mom I am not playing when people take money from me and my children safety is on the line and my life is on the line, considering I have children to take care of! I need someone to contact me ASAP. I have already called Customerservice and left voicemails. I have called the store and all it does is ring, and when I get a person they put me on hold for an hour. I really dont think you would have this many customer complaints. If actually, you hire dependable people who have experience doing this job instead of wanna be mechanics I dont know if their arm from their **** hole !!
Business Response
Date: 02/06/2023
We've spoken ***************** We are having her vehicle towed to another of our ******* area facilities at our expense to diagnose and take of the issue. Once we know what's going on, we will be able to answer ******'s concerns.

Customer Answer
Date: 02/10/2023

Complaint: 19341855

I am rejecting this response because:
****** from Precision Tune did have my vehicle towed at their expense due to another mechanic telling me that my car was unsafe to drive. **** from the PT auto shop in North ******* called me the other day and stated after he looked over my vehicle, **** proceeded to inform me that all of my Bushings needed to be replaced!!! For a total of 800$$ more dollars out of my pocket. Being a single mom of 2 on a budget I cannot afford to have my vehicle fixed by them again when it cost me $1600 the first time and it's still not right. So, I started doing some research on my vehicle and I went over in the ****** Manual for my make and model car and looked up exactly the procedures on all the work that was done already by them. In the ****** manual it states clearly that upon inspection of the vehicle's Steering and suspension system, it clearly states that the mechanic should check ALL bushings, and if any are worn or damaged, they are to be replaced!!! As for the Axles it states that if the bushings are bad then the axles should be replaced because the bushings were not replaceable. I am unsure why they replaced the front R&L suspension control arms; this vehicle was hardly driven when I bought it, ************* stated there was no signs of rust!! But instead of inspecting everything before replacing everything, I now have the issue of my car being unsafe to use and more $$ to fix it!
This was not what was done when the *********** Precision Tune initially fixed $1,600 worth of front end and suspension work!! No one inspected the proper things, all that was done was replacing main expensive parts on my vehicle. Considering that the Bushings were initially overlooked, and I was driving that vehicle with my CHILDREN in the car the whole time while it's unsafe for me to operate it! My whole engine could fall out completely!! I am BEYOND upset about the way this was handled, and the audacity that this company has to even suggest that I pay extra $$ for something that they should have caught from the very beginning.
To me I was charged excessively most likely for parts that shouldn't have needed to be replaced to begin with, instead my bushings should have been inspected and replaced first!! Especially when I bring it into your shop twice and the same complaint..... Car is shaking and popping on gas Excelleration, and when going over bumps, lots of popping from front end, there is absolutely no reason I should have had to take my car there twice, much less a third time, and I should not have to battle back and forth or pay for an error that was made by precision tune!!
I have attached the ****** manual directions as well as the new price quote that was given to me by **** at precision tune.
At this point in time the only thing that will solve this issue will be if Precision tune fixes my car completely at NO COST to me!! This I believe is only fair considering they missed diagnosed and did not do their jobs properly

Sincerely,

***********************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was taken in for an oil change, and three hours later my engine was knocking and broke down. They offered to have the car towed and relooked at in order to find the problem. If it was not on them I would have to pay for the tow. We heard nothing and then we were told to wait on a district manager. While waiting we were told by a mechanic that they may have put the wrong fluids in. When this was brought up the district manager told us that the mechanic did not mean to say that. we were told my engine was "filled with sludge and this was on me". when my husband went to pick up the car he was told "there is no sludge it was just a coincidence that my car shut off" by the same mechanic. I went to pay the tow fee and was told that "there is metal in the oil pan" but also that nothing was taken apart to see that. So how this was seen could not have been possible. I was told that since nothing was logged into the *** *** it was improper maintenance. We usually do my own oil changes so ****** would not have that information. my last oil change was at 60,000 so it was due. the claim that we said 50,000 is incorrect. My car was taken for a second opinion in which we were told there was no oil but transmission fluid in my oil reserve instead. the reason for the knocking is due to the fact wrong fluids were put in the engine and blew the engine. we were told that this information was incorrect and a solution is not being resolved. we have been left with out a car for a week now and were told that it was not their fault we didn't have a way to get around because of we took it to them, they also blame the make and model of my car. there are no recalls on my car or the same model. as proven by the second opinion and the dealership I bought it from.
Business Response
Date: 01/10/2023
I am terribly sorry to hear about this situation. Unfortunately, I was not able to pull up any customer service history using this person's name or phone number. If someone could provide me the customer's name as it appears on our invoice or the phone number as it appears on our invoice, I will be able to investigate this matter. I also need to know which our locations this consumer visited.
Customer Answer
Date: 01/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, the information could possibly be under my husbands name ***** ****** and phone number ###-###-####. we went to the location on ******* blvd in j*********** nc.

Sincerely,

***** *******
Customer Answer
Date: 01/10/2023
have reviewed the response made by the business in reference to complaint ID ********, the information could possibly be under my husbands name ***** ****** and phone number ###-###-####. we went to the location on ******* blvd in ************ nc.

Sincerely,

***** *******
Business Response
Date: 01/25/2023
The customer is saying that we installed the wrong fluid in their engine. Unfortunately, what the customer is stating simply isn't true. We installed 4.2 quarts of 5w20 engine oil which is what both our computer system and the vehicle manufacturer calls for. The problem stemmed from a major oil sludge build up inside the engine. The oil sludge build up was caused by a major lack of oil change services being performed. The vehicle was purchased by the customer on 11-30-20 with a mileage of 29,213. The vehicle now has 64,427. That is a mileage difference of 35,214 miles. There should have been a total of 7 oil changes in that mileage range. There've only been 2!! The first oil change was performed on 3-22-21 at 34,849 miles. Our oil change (which was the second service) was performed on 1-3-22 at 64,427 miles. That is a mileage difference of 29,578 miles! According to the manufacturer, this vehicle should have the motor oil changed every 3,000-5,000 miles depending on how the vehicle is driven. When asked by our district manager about previous oil change history, the vehicle owner could only tell us that he changed his own oil at 50,000 miles. If that were true, the vehicle is still being driven 15,000 miles between oil change services. When asked again about the vehicle's oil change history, the vehicle owner could not produce past oil change records showing where the vehicle's engine oil had been changed. We are sorry that the customer and vehicle owner is having to deal with a situation like this. Unfortunately, their engine failure was a result of them not properly servicing their vehicle and not a result of our oil change service or anything that we've done. We will not be providing the necessary repairs at our expense nor will be paying for another repair facility to complete the repairs.

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