Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on their website, order number FMZ-24-9646. I have been charged for the item $350.00. IT has not been shipped, their website shows a contact number and multiple email address. I have emailed and called and not been able to get someone to answer. the item is now not listed on their website as is any of the manufacturer.,

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an item (Tail light bezel) through Amazon, from FastModz on 11/19/2023 for $165.70 ($155.95 plus tax) The amount was taken out of my payment method on 11/20/2023, claiming that the carrier **** had picked up the item. The *** tracking number only displayed "Label printed" On 11/29/2023, the item had not yet arrived, and I contacted Amazon support, who initiated a "chat" session between myself and the seller, FastModz. The seller did reply on 11/30 with the typical "we'll check"-type message. I asked for an update on 12/1, and on 12/2, seller's response was to cancel the order. I replied that the order NOT be cancelled. The seller replied that the item would ship on 12/4. ****** replied on 12/6 that they were still working on the order. On 12/7, seller replied that they cannot track the item as it has not yet been "scanned". While the seller has offered a refund, I do not want a refund - I want the item, at the price advertised. On two occasions, I have visited the FastModz public-facing website, to find the item listed, but at a substantially increased price,($197.99) noting (as of the time of this complaint), "% sold within the past 18 hours" It is my contention that the seller, Fastmodz has engaged in "sellers remorse" and is purposely not fulfilling the legal transaction. The ONLY thing I am asking for, is the item I purchased, at the price which it was purchased on 11/19, to be delivered to me ASAP. I do not believe this to be an unreasonable request. And, pursuant to all applicable Federal laws, that seller will pay me the equivalent of interest accrued, if the item is not delivered in full by 12/19/2023. Whatever this seller needs to do to make that happen, is not my problem or concern. Seller has the ability to provide the item, even if at a loss, then perform any needed followup.I also believe that this is a textbook example of Interstate fraud, as defined in 15 U.S. Code 77q - ********** interstate transactions and related statutes.

  Business Response

  Date: 12/11/2023

  This complaint is defamatory and false.  This is an Amazon transaction that he has taken off the Amazon platform.  We do not conduct business on Amazon with this company name and he has taken it upon himself to **** us down and to leave this complaint on a platform that has nothing to do with Amazon.  This is a violation of Amazon Policies for buyer/seller transactions on their platform.  This buyer was offered many options including to keep the item for free once received.  We are the reseller and the supplier and MFG had a legal dispute causing this order to be delayed in shipping. 

  We informed this buyer of the situation and we were met with resistance and anger.  And now he is on a smear campaign outside of Amazon.  We have given him our personal cell phone number and begged him to reach out to us directly and he refused.  He will not take our offers and he is extremely unruly and hazardous.

  This is not a reflection of our business and this matter should never have been taken off of the Amazon platform and that is a violation of the Amazon policies.  This is also an Amazon transaction and should not be allowed on our BBB business account.  

  We will be filing a complaint with Amazon so that this buyer can no longer harm other sellers reputations and jeopardize their livelihoods, especially at the holidays.  

  We are confident that the BBB will close out this complaint in our favor especially since this was not a Fastmodz transaction, this was a Amazon transaction AND we offered several options to satisfy this buyer including to keep the item for FREE.

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20984323
  
  I am rejecting this response because:

  other than being upset, there is no new information in the response. 
  As I have previously stated, the ONLY acceptable resolution is to have the item delivered timely, and, if not delivered by 19 Dec 2023, the seller is legally bound to refund interest accrued to me. 
  Sellers narrative is not germane to the complaint, and shall be ignored. My remarks were neither false, nor inflammatory, and I stand by them. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/11/2023

  This is not a matter of being upset. This is a matter of defending the integrity of our business and our livelihood . This consumer has made false and defamatory accusations against our corporation. Furthermore, this was an Amazon transaction and has nothing to do with BBB. Amazon policy states that all communication between buyer and seller must be conducted within the Amazon portal. This attempt at defaming, our business is corrupt and unethical. 
  

  We have addressed the consumers concern that he wants to receive the item that he ordered. We informed him that it would be shipped via expedited shipping. We informed him that this situation was between the supplier and the manufacturer that we are the reseller. This was a series of unfortunate events in which we kept the consumer informed at all times. Sometimes transactions dont go perfectly and sadly we happen to have the situation occur with this disgruntled buyer. There is nothing that we can say or do that will change his mind or His false accusations to destroy our reputation.  We also offered him to have a full refund and to keep the item.  He has not taken us up on this offer. Therefore, it has been withdrawn. We feel that he is trying to get more than that and that this is not his first attempt in doing this type of practice.  

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20984323
  
  I am rejecting this response because the response does not address the root-cause of the complaint, namely timely delivery of the item, triggered by charging my payment. 
  Having the seller provide excuses akin to the dog ate my homework accomplishes little.  
  The objective facts remain the same-  seller accepted payment, and has not made a good-faith effort to deliver the item. 
  While supply-chain issues are a fact of life, it is still the sellers responsibility to verify shipment prior to collecting payment.  
  The legal standard in play is that the seller accepted payment, and must deliver the item within 30 days, or make restitution of the equivalent of interest accrued, according to the cardholder / merchant agreement,  unless the seller/merchant fails to abide by these statutes also. 
  

  It is notable that in this forum, the seller is attacking the customer, instead of finding a solution.  I fully reiterate that this continued behavior by the seller meets/exceeds the previous cited USC, and should be referred externally as such. 
  

  The only thing Im asking - prompt delivery of a purchased product. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of side skirts for my car and a rear diffuser on May 4th of 2023. The Order number is FMZ-23-556. The amount is $1877.16 One of the side skirts fell a bit short on fitment. about an eighth of an inch and they both were not lining up with the body. The diffuser looked used and dirty and had several scratches on it. I asked for a return and they asked for pictures, so I sent them pictures. They said they had to communicate with the company that made the parts to see if they can accept my return. That turned out to be a lie. The company doesn't handle these situations. Turns out the product has been discontinued. They didn't communicate back, so I emailed them several times. finally when they answered, they asked for more photos, again and I sent them photos. They said to put blue tape on the damages and I did. They asked for more photos with blue tape and I said enough was enough, that I wasn't going to be playing their game. They asked me if I needed blue tape to poke fun of me. Again a few days past and they did not answer. I told them that they were denying me my civil right to retun a defective product and they ignored me. I told them I was going to take them to court if they did not send me an rma and allow me to return the defective product. when they did answer, they would blame it on ******** composites, saying that it was they who where making it difficult. They finally sent me an rma (#******). They said I would be responsible for shipping the product back to them and the condition of the product. They did not want to pay for return shipping. I had to pay $781.16 ****** to ship it. Now they're saying that *** damaged the product and that they are not going to refund the money for the skirts and are shipping it back. They are sayin that I have to take up with ***. They didn't want to accept my return to begin with. They were making it difficult for me to do so and when I ship the product, now they're sayin it's damaged. Can you please help

  Business Response

  Date: 06/28/2023

  This is a damaged in transit situation.  A damaged in transit claim can only be filed by the shipper which is the customer.  We do not have the ability to file the damaged in transit claim with  the carrier.  Once that claim is granted he would then be refunded by the carrier directly.

  This person has been extremely abusive and defaming our reputation.  If anyone should be filing a complaint it should be us.

  WAREHOUSE RESPONSE:  Our team has worked diligently with this *** and the blue tape was not to poke fun at him it is a requirement of this *** not our own policy.  We try 100% to advocate for our customers and the way we are being portrayed is not true.  We gone above and beyond to help and we have done all that we can do.  Please see the correspondence from our warehouse and the *** that addresses the blue tape and other requirements necessary for this return/refund from ******** Composites.

  
  ******************* May 31, 2023, 11:40?AM
  
  Hey ****,
  
  
  I am sorry for the inconvenience.  *************;Composites is very particular in how they need their picture. This is straight from the manufacturer.
  
  
  "Put blue tape around the scratches and take a zoomed OUT photo showing the ENTIRE diffuser.
  Then take zoomed in pictures that are in focus showing the detail.
   
  Please also show a picture of the entire side skirts laying on the ground.  That way we can see exactly they received.
  Also ask them to take a couple pictures showing the entire car for reference.  Front side/angle and rear side/angle.
  Lastly, please have them tell you what the exact year, make, model and trim is of the customers car."
  
  
  Can you please provide this information so that they can procced with this claim?
  
  
  Thank you,

   

  The customer then responded with this:

  Please see the customer's response below:
  
  
  "It's my car and this is getting ridiculous. I told you already that my car is a 2017 ***** camaro 2ss. I already packaged the items. Nobody is trying to fool you. If I'm paying for a quality product then I expect a quality product. I'm not about to take it back out of the box. Let them try and fit those side skirts and take a look at their diffuser.
  
  
  
  By the way it's a 50th anniversary edition. I don't know if that matters. It's still a 2ss."
  
  

  Then our warehouse responded with this:

  ******************* Jun 1, 2023, 1:04?PM
  
  Hey ****,
  
  
  I understand your customer's frustration, *************;Composites can be tedious in their request but I can assure once they have the pictures the way they need them they typically are very active in getting the customer's issue resolved. 
  
  
  They do need this to move forward. Can you express to your customer that we do not think they are trying to fool us? We are truly here to help and it is just unfortunate that certain manufacturers require more than others to even start this process.
  
  
  Can you please see if you can get your customer to get the photos with the blue tape covering the issues and placed next to the vechicle?
  
  
  Best wishes,
  *******************
  

  CUSTOMER RESPONSE:  Per the customer:
  
  
  I'm about to post this s*** on yooutube and let the world see how both of you conduct business. You don't want any returns then don't sell defective products.  Simple.
  

  WAREHOUSE:  ******************* Jun 5, 2023, 7:25?PM
  
  Hey ****,
  
  
  I am working with my supervisor to see what we can do on our end. I hear the anger coming from your customer and understand they paid for a product and they expect a certain level of quality. It may seem like were trying not to help your customer but we are doing everything we can.
  
  
  Anderson Composites is very strict on this process.
  
  
  I will let you know what my supervisor and I come up with, But I highly recommend the customer take the pictures requested seeing as this is what is holding up the process. 
  
  
  Best wishes,
  *******************

   

  CUSTOMER RESPONSE:  *********************** Mon, Jun 5, 9:28?PM (16 hours ago)
  
  "I sent the pictures you asked me to send. You keep adding. I'm not sending anymore. I have what I need for my records to prove my case in court. If you think it was funny to make the remark about the blue tape then keep on laughing. I just added it to my mounting evidence,  so that a judge can see what kind of company and who I've been dealing with. The judge can also decide who laughs last."

   

  WAREHOUSE RESPONSE:  Anderson Composites has responded and they are willing to take the items back as a return.
  
  
  Unfortunately, because they were not able to determine that these items were defective they will charge a 20% restocking fee and they will not be covering shipping should your customer choose this option,
  
  
  They are still offering to help your customer and I must stress they are not trying to make this a tough situation. They said they are often able to help shops or customers solve these install issues once they are able to see how they are lining up the product to the vehicle. They also say it is natural for light scratches to occur during shipping and claim these are easily buffed out.
  
  
  I hope one of these options will work for your customer.
  

  
  
  Best wishes,
  *******************

   

  CUSTOMER Abusive Language:  We have gone ahead and extended the refund for the Diffuser to the customer, so please process the credit as soon as possible. 
  
  
  I wanted to pass along the customer's most recent messages so that you all are aware of how these policies and procedures are being received by the end customer.
  
  
  Below are the messages received from this customer after asking him to file a damage in transit claim with ***.  And does not include the 26 other messages prior to receipt at ********/Seibon
  
  
  
  
  ------------------------
  You full of s*** I got pictures, that's how you want to play I'm filing a law suit. I got all the evidence I need. You tried to sell a product a product that you knew was no good.
  
  ------------------------
  
  You had it planed. You didn't want to accept the return to begin with. You shouldn't of accepted it. But I'm done with you, I just forwarded your email to my lawyer.
  ------------------------
  
  You a curupt s.o.b that's what you are. I'm not even surprised that you're pulling this stubt 
  
  ------------------------
  
  I'm gonna have my lawyer call Anderson composites.  The address I sent it to was your address the same as the address that sent it here. So your full of it. I'll see you in court buddy.
  
  ------------------------
  
  I want to see where the *** singed off that it was damaged. For all Intent and purpose you damaged it. I knew from the moment I decided to return it that you and your company was shady is h*** Luckily I'm a preferred customer. I pride myself in being honest you *****. Never had to deal with a company as curupt as yours. It's ok though, if you think I'm not gonna take you to court think again buddy.
  
  ------------------------
  
  You trying to switch parts it aint gonna work!
  
  ------------------------
  
  First of all *************;composites doesn't even make those parts. So your lying about even talking to them. They had a subsidiary manufacturing those parts. That Subsidiary no longer makes those parts either. They have been discontinued. You tried to sell defected parts and now you're trying to s**** me over on the return.  Luckily I have saved all your emails and photos taken. I received a damaged product. You did not receive a damaged product unless you did it yourself.  My lawyer will be contacting *** and the real Anderson Composites to verify your lies.
  
  ------------------------
  
  Just getting started. Lawyer up. Robbing your customers is not a way to do business. 
  
  ------------------------
  
  
  
  

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20235200
  
  I am rejecting this response because:

  The company sent me a product that was defective. I received a defective product and they didn't want to do anything about it. Now the shoe is on the other foot. They claim to have received a product that was damaged in transit with no proof that *** damaged the product. They claim to have gone above and beyond. What did they do exactly but ask for photos, they didn't offer an exchange and they definitely did not want to accept the return, so what exactly did they do to treat me like a valued customer. Yes I became upset after two weeks of them stalling the return. I received a defective product and it was pretty clear that they were giving me the runaround. There are emails missing from what they provided. Send me an email address and I will forward the email messages in the exact order they were sent and received. This company is now seeking compensation for a product they claim to have been damaged. For all we know they could have switched the product with another product or damaged it themselves to seek compensation for a defective product. Point is, the only thing this company did was have me pay for return shipping which was almost the price of the product they sold me. I am the one at a loss right now. To top it all off they do not want to refund my money. I do not believe for one minute that they received a damaged product. I strongly believe they set that up, so as not to lose. Now they are saying that they should have filed a complaint for defamation. I didn't defame them. I shared an opinion with them as to how they conduct business. There was no audience. As a customer I had the right to return this product if I was not happy or satisfied with the product, and they did nothing to accommodate that. So I am seeking compensation for the cost of the return and my refund for the purchase of defective product. They have done nothing in respect to this but keep my money. I believe this was there plan and why they made sure I paid for return shipping.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/30/2023

  This consumer has the right to return this item.  Not only did did we issue an RMA to return but we extended the refund for the non-damaged part of this order.  The carrier chosen returned the item in damaged condition.  The consumer must file a damaged in transit claim with the carrier they chose.  Once the carrier grants that claim the consumer will be refunded by the carrier.  We have responded to each and every inquiry from this consumer.  We have been met with great abusive language and threats.  We pride ourselves on 100% customer satisfaction and as you can see from our previous response we tried everything in our power to satisfy this consumer.  And he has filed this complaint and threatened legal action.  We have rights as well as the merchant and we can legal rights to protect against defamation.  With that said as soon as this consumer will act to file the damaged in transit claim with the carrier he chose the quicker his issue will be resolved.  

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 20235200
  
  I am rejecting this response because:

  This company has done nothing but stall my refund from the very beginning. Read this emails and you will see that they kept using ******** Composites as an excuse for stalling. I urge BBB to contact ******** Composites and ask for records of the claim Fastmodz placed on my behalf. You will find that there isn't any. ******** Composites is not in production or support of the parts that Fastmodz sold me. Fastmodz has been lying about being in contact with ******** Composites from the very beginning. Read the emails I sent you and you will see. I have seventeen more that I can send. It wasn't until I felt that they were stalling and taking me for a ride, that I said I will take them to court and *** them. You will see in the emails I sent that I was cooperating with Fastmodz demands for my return. They lied about the products coming from ******** Composites. They sold me a product that was defective and discontinued, which is why they didn't offer a replacement and the reason they did not want to accept my return. I asked for a return on May 25th and it took for me to tell them that I was getting a lawyer to send me the *** several weeks after I asked for the return. A representative offered me their personal phone number which I though was odd for me to contact them. By this time I did not trust Fastmodz and refused to contact them through their personal phone line unless they agreed to being recorded. I didn't want for them to accuse me of anything such as their doing now. They responded be sending me the ***. Telling someone that I will get a lawyer and take them to court is not a threat, it is a statement. Telling someone that I will share the way they treated me as a customer is my legal right as a consumer. That is why customer reviews exist. they might as well file a complaint on the whole country. In over the past few decades I have never dealt with a company like Fastmods. Every company I have dealt with has always been gracious when it came to a return. Accept them. As you can see with in the emails I sent, I was very patient until the ignored me for days, and when they did respond, it was always ******** Composite fault. A company they were not even in contact with. I don't believe I should have had to pay to return the defective product. That alone shows their unwillingness to accept that they sold a defective product and should have just simply accepted my return. They didn't. Question is why did I have to pay to return a defective product and not them. Why are they holding my money up and not wanting to give me my refund. Those are all practices of what I believe to be a corrupt company. My wife is in deep regret for having even tried to surprise me  on fathers day through this company. No one is responsible for the damaged product but Fastmodz. You need to look no further for proof than the email. they did nothing but ask for photos, ask me if I needed blue tape as though I couldn't afford any, and send me the *** after I refused to speak to them on their personal line because at that point I did not trust them. From what I see I was right not too. I will send more of the emails as we move forward. BBB software only allows 5 at a time and I have many more to share with BBB.
  Sincerely,
  
  ***********************