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Doan Solutions
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

4.35

Average of 49 Customer Reviews

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Review Details

  • Karen S

    Date: 04/29/2025

    DO NOT USE this company! ****! This was suppose to be student loan forgiveness. I agreed to ****** to be taking from my credit card for four months. On April fourth they double tapped my card for ***** and ***** bringing the total to ******. Nothing was submitted to my student loan, they told me I was delinquent. Everytime I called Doans they said don't pay, becoming concerned I called my student loan. After a long talk with them they told me there is nothing this company can do for me. They fixed the delinquent account and I said I'll start paying in May. I then called my credit card for fraud charges. Lily then went into my account and changed my email and password, also pushing my repayment to July. I had to call my student loan and change everything again, they have it down as fraud too. Just when you think this nightmare of a women is done she sends me a collections statement for ******. Which leads me to believe she would of kept tapping my account. Mi d you they still have ****** I e signed for ******. DOANS SOLUTIONS AND LILY ARE MALICIOUS!!! Beware, I checked BBB why they have an A rating is disgusting. People are being scammed left and right!

  • craig f

    Date: 02/19/2025

    misleading company who takes money and does not send receipts .they do not help with student loans. I am in default although I have had this company taking money out monthly, of my account .there is nothing going towards my loan.

  • Emem T

    Date: 12/09/2024

    The reviews are true. Run if you can. I was somehow redirected to this company through ***** since they could not help with my student loans. I trusted them, even whilst repeatedly wondering whether this was too good to be true. Well, it is. I have not heard from anyone in a month and just got off of the phone with the lady I have read about from reviews here, who somehow said I was being rude, despite my friendly tone. She was ready to get me off the phone as quickly as possible stating, We are the worker bees and You paid for a service and are not allowed to cancel. If it is a service I no longer need or want, why cant I cancel it? She mentioned a 3-5 day buyers remorse in the fine print, which was never disclosed by *******, surprise surprise. They have found a way to cover themselves so that they can keep scamming us. I cant believe I fell for this one. ***. There goes money towards the vehicle I need as a single mother just trying to get her life back together. Thanks for this ******* Doan Solutions.

  • Hawan J

    Date: 10/30/2024

    Giving 1 stars only because no option for 0 this company is a Scam very unprofessional hung the phone up in my face when I requested a refund sent a fake documentation stating refund was processed clearly a lie ******* **** was the agent I spoke with and his Supervisor whomever she may be do not call collect 200 or pass Go with this company they are Frauds

  • Colette S

    Date: 04/09/2024

    Today I needed an issue resolved with Doan Solutions who Ive been a customer with for several years. The manager ************** was very rude, disrespectful, aggressive & argumentative. I asked to speak with his higher up, or another Supervisor he told me theres no one above him. Hes it! I would not recommend this buisness to anyone. Nobody who pays their hard earned money for a service should EVER be treated in this manner.

  • Kylie G

    Date: 02/22/2024

    I was overwhelmed with my student loan that I thought I would never get out but I got a wonderful call saying we can help you with your student loan no worries we will take care of it for you so I can get back to a normal life I feel so free from my student loan thanks to doan solutions I am so glad we have this company around going out of their way to help people with outstanding students loans people it's real deal no jokes I feel everyone should try it you will be happy you did

  • Carl A

    Date: 12/14/2023

    I recently faced the daunting task of navigating through the complexities of student loan forgiveness, and ****** played a pivotal role in helping me successfully navigate this process. Her patience, kindness, and understanding throughout the entire journey was truly commendable, and I am happy to share that ****** played a vital role in making this process not only manageable but successful. On December 5th, my student loan debt was forgiven, and I am forever grateful to ****** and her team at Doan Solutions. Thank you!

  • Gayle M

    Date: 11/30/2023

    I felt very supported. Doan Solutions took alot of my stress off. Its very confusing with the student loan pay back. ******* was very helpful. Always courteous. Making sure I had all the information I needed. Took time to find phone numbers for my student loan facility. Everyone very friendly.

  • Lexi L

    Date: 11/30/2023

    I worked with ********************************* at Doan Solutions. She was so patient with me and if I ever had a question or needed information she responded so quickly and with such kindness. My ridiculous education loan was eventually forgiven and I have her and Doan Solutions to thank!

  • Rebecca J

    Date: 09/19/2023

    ******* was very easy to work with. She made everything as easy as possible and always responded quickly to my requests.

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