Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cusick, has unprofessional staff ...who think they can lie ,Harras homeowners without being held responsible.1- I have rental property at community run by Cusick ...bylaw require submission of the lease at time of a new lease and uptake Cusick if lease continues beyond 1 years on a month-to-month basis if there is a clause like that in the leas.2-Rules and regulations has been followed by me lease was submitted to Cusick (PROBABLY TWICE).. and Cusick acknowledged receipt .3- Employee for Cusick *********************. she believes she has ultimate authority to terrorize homeowners ...called me for a hearing for not complying with bylaws. Despite the fact Cusick send me e mail proving that I complied.4- Another great example of Cusick employees lies and terrorizing homeowners ... is the fact i do send my payment every month for *************** Evey month for around 20 years on auto bill pay .... Cusick took over the community about a year ago, payment was sent as usual. 5- Due to the change Cusick was supposed to have a system in place to recover payments from old management company. yet Cusick failed to do so ****- Cusick employee ****** after I spoke with about the payment ...said, show me proof of payment and i will out a hold on it with no penalties till payment is located which I did 7-Payment for that particular month eventually was returned to me and I submitted again to Cusick. to find that ****** did not honor his word and applied late fees on my account. 8- Contacted ****** who in a sarcastic tone said yea I stopped late fees but system but it on again ...I told him you said something and did opposite plus you run the system. but no answer from him just the run around 9-I would like to mention here that Cusick employee ******************* realized I have submitted the lease more than once and I have proof, so she changed the subject of the hearing from non-Comply with Bylaws to a hearing for a late fee?!!! showing without a Dout her malicious intention to harass me.

  Business Response

  Date: 05/09/2023

  Unfortunately, we as the management company representing his ***** of ********* have simply done our jobs here. There was a mistake, if you want to call it that, where he sent ** a copy of  his lease, but it wouldnt open.  We figured it out and it was corrected, and we apologized. The rest of his issues are unfortunately out of our control.  **************** chose not to update his dues payments like the rest of his neighbors did and we waived what late fees were within our ability to waive as per the *****s instructions. We relayed his request to waive more late fees to his board and they declined, citing personal responsibility to do what the other almost 320 residents did to update their payments.

  **************** requested a hearing with the board and they agreed, so his previous hearing for the lease (which was no longer needed) was changed to a hearing to discuss his late fees again, at his request. We apologized for the one mistake we made and have made every effort within our ability/authority to help this HO and ***** his requests. 

   

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unless Cusick can explain why Cusick would advise the Board to pay the $27,877.36 to the ****************** in 2022 when that relationship was to be dissolved on 10-31-2021, according to the documents filed with the Register of Deeds book ***** page *******. Cusick's fiduciary obligation and duty is to the *********************** Homeowners Association.Cusick has been placed on notice of the issue; resulting in an opportunity for Cusick to review the matter raised regarding the ****************** dues and the dissolution of that partnership. Cusick's response below is acknowledgement of the issue raised regarding the ******************, failing to respond to the issue raised would be in breach of Cusick's fiduciary obligation to the *********************** ************************ Once again, Cusick should in good faith review this matter again. A review of the recorded documents, followed by filing the necessary documents to formally record the dissolution of the relationship with the ****************** with the Register of Deeds is the appropriate action.Without malice or malicious intent,

  Business Response

  Date: 12/07/2022

   

  First of all Cusick does not have the authority to make or force decisions such as this on the ***** of **************** Second of all, this issue has been reviewed by the *** attorney and she has determined that the ***** is in compliance with the *** documents.

  ***** Cusick