Complaints

This profile includes complaints for Cisa Lubes NC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cisa Lubes NC, LLC has 11 locations, listed below.

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  Cisa Lubes NC, LLC

  1300 Baxter St STE 410 Charlotte, NC 28204-3453

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  Cisa Lubes NC, LLC

  1201 Matthews Mint Hill Rd Matthews, NC 28105-2310

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  Cisa Lubes NC, LLC

  2105 W Roosevelt Blvd Monroe, NC 28110-2712

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  Cisa Lubes NC, LLC

  2109 Union Rd Gastonia, NC 28054-6415

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  Cisa Lubes NC, LLC

  20116 W Catawba Ave Cornelius, NC 28031-4013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my vehicle in for an oil change just before 3:00pm. That was literally all I wanted done. They called me back about an hour and a half later. I figured the work was done and it was time to pay...nope, they've been "inspecting" the vehicle the entire time and haven't even changed the oil yet. I agreed to two of several services offered with the understanding that the job would be finished in the next 15 minutes. I paid for the services and waited some more. At the 20 minute ***** I told them I really needed to leave, as I had been here two hours already and had another appointment elsewhere scheduled for 5:00pm. I assumed bringing the vehicle at 2:45pm would allow plenty of time for a simple oil change. They told me just a few more minutes...finally at 4:50pm, I told them to stop what they were doing because I absolutely needed to get on the road. At this point -- after they had the vehicle in their shop for over two hours -- they said, "just give us a minute, all we have to do is put the oil in the tank." Which begs the question....WHAT HAVE YOU BEEN DOING FOR THE LAST TWO HOURS?! I told them forget the oil, just stop what you're doing and give me the keys -- I needed to be on the road ten minutes ago, I'll sort out the refund later. Ended up missing my appointment anyway. As if this wasn't enough of an inconvenience, the customer service team who "investigated" the case refused to provide any sort of reimbursement or compensation following this incident.If the customer service team had actually watched the surveillance cameras, they would have seen that I clearly paid for the services before they were completed. Interestingly, when I pressed the customer service representative to explain to me exactly what the Jiffy Lube staff was doing between 2:45pm and 4:50pm if they weren't changing the oil as requested, she was not able to provide any sort of legitimate explanation. Will not use Jiffy Lube for auto services again.

  Business Response

  Date: 10/31/2022

  Customer was offered a $25.00 gift certificate for the inconvenience of the store taking longer than her expectations. It was explained to customer that the vehicle must be checked from bumper to bumper as any quick lube shop does before oil changes. ******** was also offered to bring her car back to the store she visited to have it inspected by the district manager to make sure her services were completed. Customer advised she didn't want either offer, she was in GA now. Then last offer was made to have customer go to any ******************** near her and we could have them double check her car to see if the services were completed. All she would have to do is tell us where she was going so, we could arrange the services to be checked. Our franchise uses part specific items that would allow us to determine if indeed the oil change was done. If car was checked and all fluid was at levels it needed to be, and our parts were indeed on the car then no refund would be necessary but if car reflected different parts, then a full refund would be given. Customer advised that she didn't want that offer either. At that time, we determined we would close the case due to customer refusing all offers that would allow us to see if the refund was necessary or not.