Complaints

This profile includes complaints for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
• 

  Dale Earnhardt Jr. Chevrolet

  3127 W Tennessee St Tallahassee, FL 32304

  
• 

  Dale Earnhardt Jr. Buick GMC Cadillac

  1850 Capital Cir NE Tallahassee, FL 32308

  
• 

  Rick Hendrick Toyota Sandy Springs

  6475 Roswell Rd NE Atlanta, GA 30328

  
• 

  Rick Hendrick Buick GMC

  3244 Commerce Ave Duluth, GA 30096

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 8, 2025, brought car in for a repair and paint of drivers front fender. An estimate by the **************** had been provided for this work prior to my drop off. When I received the car back, not only had the fender been repaired and painted but also the right driver door had been painted and the window vision above the door were replaced. I did not authorize there repairs but were charged for the work. I contacted the manager about the additional work & charges, he said he would look into it. But to date has never called, texted, emailed me about this.

  

  Business Response

  Date: 02/18/2025

  Mr. ****,

  Could you please provide the specific location of the ****************? We have several.

  Thank you!

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from this location mid July 2024 for $18,605. My complaints are regarding the invalid registration they provided me and that they told me the car passed all inspection tests when in reality it has an oil consumption issue. I was buying the car from out of state as I am an out of state student and was told I can register the car in my home state from here in **************. They said they could just place my old license plate on the new car and that would be fine. They gave me a flash drive with proof of purchase and said that was all I need. I asked about temporary tags and was told "we don't do that here" but that I didn't need anything else aside from the flash drive. 3 months later, after driving to my home state to get it registered since I was lied to about the fact that it could be registered from **, I was told by the Delaware DMV that the form of registration they provided me was not legal registration. Multiple workers at the *** confirmed this. So my main complaint is that they lied to me and did not give me a valid form of registration resulting in me driving the car illegally. Second, they sold me the car with current oil issues that were not reported to me. Almost immediately after purchasing, I found the car was guzzling oil and learned from another mechanic that they actually used the wrong oil on my car. I went back to the place I purchased the car from and they denied using the wrong oil and sent me elsewhere to fix the oil guzzling problem, which is where I had to pay $1,260 to fix it. They've cost me a lot of time and money, my car still has issues that may require additional costly fixes, and they've taken absolutely no responsibility.

  

  Business Response

  Date: 02/12/2025

  We have messages between the customer and ****** at the dealership going back 7 months that show he needed to register the vehicle in ******** and we were helping him do that. We walked him through the inspection and Insurance in efforts to help. Also, a vehicle's engine has to go through a series of test and diagnostics before it can be determined that it has an oil consumption issue. The vehicle passed our inspection at the time of sale 7 months ago. 

  Customer Answer

  Date: 02/16/2025

   
  I am rejecting this response because: Your response does not address my concerns. Before purchasing the car, ****** assured me I could register it remotely. I informed him that, as a full-time student, I could not make the eight-hour trip each way to ********. After the purchase, he told me I had to go in person, which was not immediately feasible. His alternative suggestions were impractical and costly. One even involved a dealership employee driving the car to ********, which would have been illegal without proper documentation.
  
  While the vehicle may have passed your initial inspection, oil-related issues were present before my first oil change. An oil consumption test at ****** ******* confirmed excessive oil burning, and I was sent to a ******* manufacturer for further evaluation. I have attached a receipt as proof.
  
  Additionally, your response does not address several other critical issues:
  1.Incorrect Oil Used The wrong oil was put in my vehicle, potentially contributing to ongoing engine problems.
  2.Illegal Driving Situation Due to mishandled registration, I unknowingly drove the vehicle illegally.
  3.Missing Car Door Piece A piece from my car door was lost by your team for two weeks, causing further inconvenience.
  
  I am still experiencing engine issues, proving these problems were not properly addressed at the time of sale. The fact that I am raising this now does not change that reality.
  
  I am not satisfied with your response and expect compensation for the repairs I have paid for, as well as assistance in resolving the ongoing engine issues. Please let me know how you plan to resolve this matter.
  
  

  

  Business Response

  Date: 02/21/2025

  We appreciate the opportunity to address this matter and would like to reiterate the following key points:
  Our records indicate ongoing communication between the customer and ****** at the dealership for the past seven months. These messages confirm that the customer needed to register the vehicle in ********, and our team actively assisted in guiding him through the necessary steps, including the inspection and insurance process.
  Regarding the vehicles engine concerns, it is important to note that diagnosing an oil consumption issue requires a series of tests and diagnostics. At the time of sale, the vehicle underwent a full inspection and passed all required checks. No issues were present at that time.
  Please know that it is your right as a consumer to seek legal counsel if you feel that you have been wronged. There is nothing further that the dealership or Hendrick Automotive Group can do regarding this issue.  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called them multiple times. Left voicemails about trying to cancel some of my warranties due to my car being totaled. No one has called me back. Ive even asked for a manager and left a voicemail for them. I talked to the assistant on their website and no one got back to me. I just want to cancel all my warrantees beside Gap and get a breakdown of everything. The Gab Company wants to know if I will get any refunds on anything. Thank you!

  

  Business Response

  Date: 02/10/2025

  We sincerely apologize for the delay in processing your cancellation. Attached, you will find the cancellation confirmation, and the refund is being issued back to your lienholder.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 ****** Tacoma SR5 double-cab long bed on Jan 2nd 2025. I noticed a couple of days later the speedometer is not calibrated to the size tires 245/70r/17 that came with my truck. I noticed the speedometer is progressively slower than actually speed captured by ***. between ***** mph speedometer and *** match. The faster I go, the slower the speedometer gets, at 70 mph the *** is showing 66 mph. other higher tacoma trims levels have larger tires 265/70r/18. I suspect the cluster is calibrated to the larger tires. this is a issue as I am gaining 'phantom' miles, miles I didn't drive. This impacts my warranty and vehicles resale value. I started working with ****** the next week and they refuse to make this right. I paid a lot of money for this truck and expect everything to work correctly. ****** doesn't see this as a problem and simply wants to ignore the issue. I have worked with the *** and she is very nice but seems to act like she has no power to help. My tires have less than 2000 miles on them. ****** could replace with the larger tires and use my tires on a used vehicle they are selling that need new tires. here is Tacoma World site mentioning these issues - *************************************************************************************

  

  Business Response

  Date: 02/10/2025

  Good afternoon! What dealership is this complaint for?

  

  Business Response

  Date: 02/13/2025

  ****** National has reviewed this matter and confirmed that the vehicle is operating as designed. As a result, there are no further actions that Hendrick ****** Concord, the *********************** or Hendrick Automotive Group can take regarding this issue.

  Please let us know if you need any additional information.

  Best regards,

  Customer Answer

  Date: 02/19/2025

   
  I am rejecting this response because: I still have a speedometer that is not calibrated to the size tires on my toyota
  
  

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS dealership ran my info through multiple banks after I told them not too. They put a lie on my credit report and theyre extremely unprofessional and racist

  

  Business Response

  Date: 02/10/2025

  Jasmine, could you share the name of the dealership and the representative you worked with?

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello bought (4) Pirelli Pirelli Cinturato P7 All Season Run Flat Size: 245/40R19 MOExtended, Star *** Run Flat Style: Blackwall Eco Focus: EcoImpact Load Range: XL Load Range Serv. Desc: 98H Service Description UTQG: 500 A A from Hendrick *** 12/2024 there are (2) bubbles in both of the tires I purchased, Hendrick will not honor the tire warranty for these tires and refused to swap these out, what can I do? ***** ******* **********

  

  Business Response

  Date: 02/06/2025

  In an effort to help, Can you please tell us which Hendrick *** dealership the issue is with? 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2024 I went to the dealership because my battery was continuously dying without me using my car. They charged me ***** for a diagnosis and told me the issue was that I had the wrong size battery, and it was sliding around, and I needed a new battery. So, they replaced the battery, and it did not fix the issue. I took it back multiple times again and they stated that it would be 1300 to fix the issue. They wanted me to pay for another diagnosis and then told me I needed a part that as you can see from the diagram is not even a part that comes on my car. I told them I wanted to money back and told them I would bring the battery back that's when I discovered that they actually damaged my bolt cover screws so I wasn't even able to remove the battery I refused to get my car repaired by them at this point because they damaged my car. I was then told that ****** had approved my full refund, and I would receive all of my money back however all I received was a check for ******.I have been working with ******* ****** ******* *************** *******

  

  Business Response

  Date: 02/05/2025

  We have sent a check Request to accounting 1/20/25. Explained to the customer that it would be close to a month and would be delivered to his home address. 

  Myself and ****** talked to him and agreed to pay for his battery for customer satisfaction. We checked it again and advised him he has an electrical draw that we put over 3hrs of time into at no charge. He did not want to repair. He was only charged for the original diag and battery. That was the arrangement that we came up with. We have gone above and beyond to
  Try to satisfy the customer.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had Engine Replaced A second time price is out rage and didnt pay alot the 1st time

  

  Business Response

  Date: 02/05/2025

  Could you please provide us with which Hendrick Dealership you are having the price discrepancy with?

  Customer Answer

  Date: 02/05/2025

   
  I am rejecting this response because: I did not pay $13000the first time And this is a rip off for a car is a 2013
  
  

  

  Business Response

  Date: 02/05/2025

  In order to assist you with your complaint, we still need the name of the dealership. We have over 100 dealerships across *****************, so this information is essential for us to proceed.
  Please provide the dealership name at your earliest convenience.
  

  Customer Answer

  Date: 02/05/2025

   
  I am rejecting this response because: The Dealership is **** Hendricks  

                                                                                            ***********************

                                                                                              ***************** 23233

                                                                                             ************  ****** ****** ******

  

  Business Response

  Date: 02/05/2025

  The customer had their engine replaced prior to 2020. Since then, labor rates, the cost of engine parts, and overall market prices have increased. Additionally, our team has undergone advanced training to enhance their expertise, which is reflected in our current labor rates. These factors contribute to the price difference the customer is seeing compared to their previous service.

  Customer Answer

  Date: 02/06/2025

   
  I am rejecting this response because: Being a Disabled Veteran and served my country this is unacceptable and I will take further action.
  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a vehicle that is not operating as promised. I purchased an equinox ev. Before doing so I expressed great concern about the ability to charge, due to being a renter, not enough charging stations, cost effectiveness, and I was promised that all my concerns were unwarranted. I was enticed from buying a regular equinox to the ev by the discount for evs and not being told the truth about the operating of the vehicle. I immediately reached out to the dealership and expressed the problems I was experiencing with the vehicle. Since the initial time I reached out I have reached out multiple times, brought the vehicle in for service to check the battery and to confirm the vehicle was operating to their standard. They said it was. Yet the vehicle has continuously not held a charge. We are charging the vehicle approx every couple of days and the cost is between ***** $ its also taking anywhere from an hour and a half to over night 12 hours to charge. Additionally to being astronomical in cost to just keep a charge , we are also having to drive around to find an open charging station, which further reduces the charge and cost to charge as it reduces as you drive around, also we have only driven in town and we were promised we would get roughly 300 miles per charge and we arent getting anywhere close to that. I have also called their corporate office and ************** with no reasonable resolution. Since the beginning I have begged for a resolution understanding the time sensitive nature to this situation. This is absolutely devastating and I need help!

  

  Business Response

  Date: 01/27/2025

  Hello, 

  This complaint has been made to the wrong store location. This customer has not purchased a vehicle at **** Hendrick ********* Buick *** in ***********. After further research we have found that this is a customer of the **** ******************** Chevrolet Norfolk store. The address to the correct store is *********************************************** 

  Thank you

  

  Business Response

  Date: 01/28/2025

  We have spoken at length with this customer.  We did not promise anything that ************** has not said in any public advertising.   She made an impulse purchase for an EV and still regrets her decision.  We explained using charging stations etc.  Also set her up with her EV Go account.  She is more than welcome to trade her vehicle and we will give her trade value to put towards a gas powered car.  The attractive discounts made her want an EV.  No coercion whatsoever.  The vehicle will get a highway estimated 300+ miles of range.  We had her into the service department, redelivered the car after a clean bill of health, explained 1 pedal driving and regenerative braking.  She has buyers remorse and unfortunately returning a vehicle after owning it for an extended period of time is not something that is done. We never quoted a gas vehicle.  She worked nothing but EV cars with us from 11/9 on 1st quote, to actually purchasing the car on 12/21.  She had over 45 days to research and make a decision.  We now have quoted her a gas powered Equinox on January 15th but would be over 500 per month without a trade in.  Didn't discuss the trade at that time.  We explained that we could appraise the Equinox and give her a quote with a higher payment because of the negative equity and she said no that's fine. She has not contacted us since.
  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle and the service representative stated the service agreement was included with the vehicle. Started walking through the service contact. Then I realized the service contact cost a significant sum of money. $20,000 on a $26,000 vehicle. I said, No, I dont want the service contact. ******* and ***** said it was too late and they would adjust the terms of the entire loan by shortening the duration of the payments to exclude the service contact costs. Nothing has been done.

  

  Business Response

  Date: 01/28/2025

  Dear Mr. ******************** afternoon. May I kindly inquire at which dealership this incident occurred? Additionally, should you wish to proceed with the cancellation of your products, please feel free to contact ************* at **************.