Complaints

This profile includes complaints for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
• 

  Hendrick Honda Woodbridge

  14201 Richmond Hwy Woodbridge, VA 22191

  
• 

  Gwinnett Place Honda

  3325 Satellite Blvd Duluth, GA 30096

  
• 

  Rick Hendrick Toyota Sandy Springs

  6475 Roswell Rd NE Atlanta, GA 30328

  
• 

  Rick Hendrick Buick GMC

  3244 Commerce Ave Duluth, GA 30096

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter car was totaled on March-11. I reached out to you all about having the warranties refunded. Spoke to ******* ******** she was very helpful sent me the paper work to send in to my gap and to get the refund to *****. I sent paper work back didnt hear anything I ended up calling and staying on phone till she said she had it. A check was issued to ***** April 16th. ***** has had the check but can not cash because they paper work for what its for wasnt sent. ***** has reached out for 10 days no answer back from you all. Called, emailed, and now sent a letter. I reached out and drove to dealer yesterday was told she sent auto guard a message but got no answer. Today I emailed ******* ******** again heard nothing back. I have been having to make payments on the car still when car would be paid off if you all would fix the issue and send in then paper work ***** needs.

  

  Business Response

  Date: 05/02/2025

  We apologize for any delays, but much of the timing on this matter was dependent on receiving information and direction from **************. We responded to all correspondence in a timely manner throughout the process.
  The Customer has been informed that everything has now been resolved. While its unfortunate that he felt the need to contact the BBB, much of the delay was simply due to factors beyond our control.
  

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I contacted ***** in the finance department at Hendrick Chevrolet Southpoint, to cancel autoguard and gap contract, as these were not necessary. After calling the dealership and finding out that he is no longer employed, I have yet to receive a call back as promised. I took it upon myself to send request online, on 4/26/25, only to have ***** ****** send me several text and email of which I can not respond to, asking questions that do not pertain to my request. I was instructed by ******, to file a complaint with BBB due to staff not following up, being hung up on by several employees after claiming to transfer me. ***** claimed he did not get the information that he requested from me due to a glitch in there online portal and messaging system. I spoke to ******* ****** ****** Abdule, another guy who hung up on me and I don't have the young ladies name from the dealership, with me. It seems that the longer they stall on my request, the more money they get to keep and that is not fair and even considered fraud.

  

  Business Response

  Date: 04/30/2025

  I spoke with ***** ******, who was named in the complaint, and he confirmed that he spoke with the customer yesterday and followed up with an email today. The check in the amount of $4,469.55 is expected to be delivered today.
  We sincerely apologize for any miscommunication and appreciate your patience as we worked to resolve the matter.
  
  Warm regards,
  

  Customer Answer

  Date: 04/30/2025

   
  I am rejecting this response because:
  
  Your company and staff purposely delayed my request which consequently caused me to receive a less of a refund. When I contacted the dealership initially, they never responded. Here we are 7 months later and a complaint with the BBB. This was intentional.
  

  

  Business Response

  Date: 05/02/2025

  We appreciate the opportunity to address the customers concerns. Upon review by our ************* team, it was confirmed thateven as far back as seven months agothe customer would not have been eligible for a full refund based on the terms of the original agreement.

  That said, we acknowledge that an oversight occurred in our communication, and while it was not intentional, we understand the inconvenience it may have caused. As a gesture of goodwill, we will be mailing the customer a check in the amount of $300 to help resolve the matter.

  Thank you for bringing this to our attention.

  Sincerely,

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Pre- Owned ***** Certified- 2022 ***** HRV from Hendrick ***** - **************************** on 11/29/22. A company that states they are committed to a great customer experience with integrity- lie. My experience has been the total opposite as it relates to the South Blvd HH. When the vehicle was purchased it had ***** miles & financed a whopping $34,066.57 which included a 100 mile extended warranty with a clean car fax report ( which was a lie). Within two weeks of obtaining the vehicle I started having issues to the extent the vehicle was taken into service, left for a week or so, & obtained a ***** rental car. After that, I was told I wouldn't have anymore issues- lie. This vehicle has been in & out of service for various reasons. I was told by my car insurance company at the end of last year ( 24) that my vehicle had been in an accident 4/1/22 & so my premium would increase. The vehicle now has a little over ****** miles and the battery keep powering off. I've had three new batteries in the past 12 months. Last week my vehicle battery powered off again for the 4th time and I obtained a jump. The vehicle was taken into service at Hendrick ***** - Concord and left for three days for a diagnostic patristic draw. No draw location or other diagnosis found. My vehicle has been picked up from service without a resolve. My research over the past couple of days have confirmed the this vehicle was involved in a front end/side accident on 4/1/22 & possibly the reason for all the past and present issues. This has been a utter nightmare to say the lease. I've been robbed & I want a full compensation buy back. My documentation is over the allowed upload space. Please review the condense version & advise. Many Thanks!

  

  Business Response

  Date: 04/25/2025

  We have only seen this vehicle one time since time of purchase on 2/20/23, at ***** miles. Also, ****** does not show an accident nor do we see one in history.

  Customer Answer

  Date: 04/25/2025

   
  I am rejecting this response because:due to the poor customer service and lack of integrity, my service was transferred from Hendrick ********************************************************** - *******. Same company ; different location. The service records can be reviewed from both locations etc so Im confused as to why this response was even sent! I need a resolve and I need it soon. Please advise! 
  
  

  

  Business Response

  Date: 04/28/2025

  We are unclear about the accident the customer mentioned. The vehicle was sold on 3/14/22, and based on her timeline, it appears the accident would have occurred approximately 18 days after the purchase date. We have reviewed the Carfax report (attached) and found no record of an accident. We would be happy to review any documentation she can provide regarding this claim.
  Regarding the concern with the battery, it sounds like there may be a parasitic draw causing the issue. If the customer would like a second opinion outside of *******, we would be happy to refer her to one of our other nearby locations, such as ********* or ***************, for further diagnosis.
  While its unfortunate when vehicles experience issues, even new or newer vehicles can encounter mechanical problems over time, which is why we offer **************** Agreements at the time of sale. Given that it has been over two years and ****** miles since the original purchase, we do not believe a buyback is a reasonable or warranted resolution at this time.
  If the customer remains dissatisfied with the vehicle, we would be happy to assist her with exploring options to trade it in for something that better suits her needs.

  Customer Answer

  Date: 04/30/2025

   
  I am rejecting this response because:

   

  Please see attached & confirm receipt as soon as you can. 

   

  Many thanks, 

  India *******

   

  
  

  

  Business Response

  Date: 05/02/2025

  As we stated previously, The current CarFax does not show an accident for this vehicle. We will not be buying the vehicle back. If the customer would like to trade out the vehicle we are happy to assist with exploring those options. 

   

  Customer Answer

  Date: 05/07/2025

   
  I am rejecting this response because:

   

   

   

  To whom it may concern, after reviewing your last response its apparent that you all have not taken the time to review my purchase profile, the history of the vehicle, maintenance records ( All Hendrick locations, or the documents that I uploaded to initiate this claim through the BBB. 

   

  Again, were aware that the original Car Fax doesnt show an accident, however the documents were uploaded to show the work that was completed on the vehicle prior to my purchase date. 

   

  The issue that Im currently experiencing is a mysterious parasitic draw that cant be resolved. I purchased the extended premium warranty package to cover me in case anything went wrong. Trading this vehicle in for another mysterious vehicle isnt going to happen. Theres another option or solution that could and should be offered. If we cant come to a reasonable resolve, Ill continue to seek other higher resolution avenues. 

   

  Respectfully, 

  India Simmons 

  Sent from my Apple Tree

   

  
  

  Customer Answer

  Date: 05/07/2025

   
  I am rejecting this response because:

   

  Date Sent: 5/7/2025 8:56:08 AM
  

   
  I am rejecting this response because:

   

   

   

  To whom it may concern, after reviewing your last response its apparent that you all have not taken the time to review my purchase profile, the history of the vehicle, maintenance records ( All Hendrick locations, or the documents that I uploaded to initiate this claim through the BBB. 

   

  Again, were aware that the original Car Fax doesnt show an accident, however the documents were uploaded to show the work that was completed on the vehicle prior to my purchase date. 

   

  The issue that Im currently experiencing is a mysterious parasitic draw that cant be resolved. I purchased the extended premium warranty package to cover me in case anything went wrong. Trading this vehicle in for another mysterious vehicle isnt going to happen. Theres another option or solution that could and should be offered. If we cant come to a reasonable resolve, Ill continue to seek other higher resolution avenues. 

   

  Respectfully, 

  India Simmons 

  Sent from my Apple Tree

   

   

  
  

  

  Business Response

  Date: 05/08/2025

  We have given her multiple options and none of which seem acceptable to her. Even the documents she submitted confirms we had no prior knowledge of that minor accident. We would be happy to help her trade out of the vehicle or she can take it to any ***** dealership for repair or to trade. There is nothing further the dealership or Hendrick Automotive Group is willing to do regarding this issue.

  Customer Answer

  Date: 05/20/2025

   
  I am rejecting this response because:

  To whom it may concern, after reviewing your last response Ive concluded that we cant come to an agreement. The paperwork that I upload showed all the repairs thats were done to the vehicle before I purchased the vehicle due to an accident. You all offered me the option to take my car back to one of your service offices to be told the same thing, or a trade in option which I can do myself at any dealership. Your resolve options are not helpful, nor will I accept them. 

   

  At this point, Ill have to seek another avenue for a resolve. 

   

  Thank you, 

  India Simmons 

   

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a long-time ***** customer, Im posting this as a public warning regarding my ongoing issues with Hendrick ***** and their Pompano Beach dealership. This dealer has shown negligence, denied responsibility, and failed to honor a warranty I paid for.I leased a new vehicle and opted for a protection plan. At only ****** miles, two tires were worn beyond safe use. These tires had been removed and reinstalled by the dealership without proper balancing or alignment. Their own service report confirms this. Yet when I submitted a warranty claim, it was denied and blamed on wear and tear. This is a clear breach of my lease agreement and a complete failure to honor their maintenance obligations.Even before this, I brought the vehicle in for a minor fender issue. They claimed it required bodywork and wouldnt be covered. An independent shop fixed it in minutes, for $120by simply popping it back into place. That kind of misdiagnosis suggests either a lack of skill or a deliberate effort to avoid warranty service.The consequences of their poor service go beyond inconveniencetheyve impacted my livelihood. Ive lost income from missed catering jobs, wasted time on rescheduled appointments, and endured long delays in communication. Corporate support is no betterunreachable for days and unhelpful when finally contacted.They sell protection plans they have no intention of honoring. Youre left footing the bill while they dodge responsibility.Avoid Hendrick *****. Their lack of accountability and disregard for their customers make them a dealership you do not want to do business with.

  

  Business Response

  Date: 04/24/2025

  We have discussed with this customer numerous times that the wheel/tire package that he purchased only covers repairs or replacements caused by Road Hazard such as pot holes, etc.  This customer had an accident that affected his alignment causing the tires to wear prematurely. We will not be replacing his tires nor will we continue to communicate back and forth regarding this issue. If he feels he has been wronged, it is his right as a consumer to seek legal counsel. We will provide all documentation to our legal team at that time. We apologize that the customer is unsatisfied, but there is nothing further that the dealership or Hendrick Automotive Group is willing to do regarding this issue. 

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out all the necessary paperwork to purchase a new car. The dealer ordered it but when it came in sold it to someone else after a month of waiting.

  

  Business Response

  Date: 04/22/2025

  Hi *******,
  
  Good afternoon! Could you please confirm which dealership this complaint is regarding? Also, did you place a deposit on the vehicle in question?
  
  Thank you,

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership has continually called me even though I moved out of ******* 9 months ago. I told them to remove me at 3:20 PM CDT on April 21, and they claim they cannot remove me from the system. This is harassment and I expect it to stop.

  

  Business Response

  Date: 04/22/2025

  In an effort to help resolve this issue, can you please let us know which Hendrick dealership this complaint is in reference to. 

  Thanks,

  Customer Answer

  Date: 04/22/2025

  Honda of Newnan

  **************************

  ******, GA 30265

  ************

  

  Business Response

  Date: 04/22/2025

  Customer called in yesterday and one of my advisors answered the call. He demanded we remove all his information from our computer system and was cursing at our advisor. He was screaming at the advisor on the phone and she remained calm the whole time. She handled it properly and we have already put him on the do not contact list. There is also a note in ******** to not contact this customer for any reason. We feel that this issue is resolved and we will not be contacting our engaging with this customer going forward. 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2024 ****** 4Runner on 12/9/2024. Business agreed to provide repairs to driver door handle that had a large scratch, and also repair rock chips on the front of the hood of the vehicle. This was written down on paperwork that was provided to me. Since purchasing the vehicle, despite me trying multiple times, no effort has been made on the part of Hendrick ****** to fix these two issues I was promised would be fixed.

  

  Business Response

  Date: 04/21/2025

  We apologize for the oversight and lack of communication. We will be reaching out to the customer to get this handled. 

  Thanks,

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I am accepting this resolution pending the creation of a vehicle service appointment. I was called by the business and told an appointment will be created. I have yet to hear about when the appointment to be. I do not wish to reject the business reply as effort has been made to resolve the issue. I hope the appointment is created and communicated to me soon. 

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in and signed paperwork on February 17 for a 2016 ******************. My vehicle had to be fixed due to the open recall on the vehicle. Therefore, I couldnt pick it up until February 23rd. Within a week of having the vehicle it started jerking while picking up speed. I asked ****** to get me in contact with a supervisor. ***** **** called and I explained to him that that the vehicle was jerking. Also, while signing my paperwork, a **** was skipped and the **** said the fees are to be explained and they werent. While discussing the information for the vehicle, I told them several times I did not want the lojack service but they added it anyway. Also, when I went to sign my paperwork, ****** ***** told me I had no choice but to get the *************** I came March 7th to get my vehicle checked out for the jerking and sat there for 3 hours just to be told nothing was wrong. But I could bring it back Monday, March 10. My father came with the vehicle by 0830 hours and ***** **** advised my father that the transmission and radiator needed to be replaced. My father and son sat down there until 6 pm that day before they gave him a vehicle to drive. My truck has been there more than it has been in my possession. I advised ****** that Im about to go on vacation and will need an SUV, which is the same vehicle that I bought there. I should not have to go and rent one to go on my vacation when Im making payments on one I recently got from Hendrick. Since then my vehicle is still there getting repaired and Im still having to make payments. They have lied about every situation at hand and doing bad business

  

  Business Response

  Date: 04/24/2025

  The dealership sold Ms. ****** a 2016 GMC Acadia (******* miles) on 2/17/25. On 3/10/25, she returned due to transmission issues. Although the issue was not covered under warranty, they agreed to replace the transmission at no cost to her.
  
  The first replacement transmission was defective, and we sourced another. Due to staffing shortages and supplier delays, installation took longer than expected. During this time, the dealership provided Ms. ****** with a loaner vehicle and also rented a large SUV for her family vacation.
  
  Despite challenges in communication, including Ms. ****** frequently ending calls abruptly, they continued to reach out and update her. I have personally spoken and texted with her, and so have members of our sales and service teams. The repair was completed and verified by our service manager and lead technician.
  
  They also refunded $1,495 for the LoJack system, sending the funds to her lien holder. Additionally, they offered multiple times to reverse the sale and return the value of her trade-in via check, but she declined.
  
  While we regret her experience, we believe the dealership has gone above and beyond to resolve the issue in good faith. The vehicle is now ready for pickup, and they've made multiple attempts to notify Ms. ****** with no response.
  

  Customer Answer

  Date: 04/24/2025

   
  I am rejecting this response because:

  the general manager **** left my messages on read, I tried calling ***** **** he never answered the phone the only one that would answer and give me a proper response was ******. The time they tried to call me about my vehicle I was at work and left work early to go get it. I went on 04/11/2025 to pick up the other loaner they promised me to go on vacation with come to find out they sold it. They sent me to enterprise to get a vehicle I had to sit around over a hour because enterprise didnt want to rent to me because they stated Hendrick have not been paying their bill I tried calling **** and ****** that day and neither one would answer. I only got to speak to whoever answered the phone that day and he stated he could not put me in contact with them. I never ended a call abruptly but got very frustrated with them constantly lying to me and giving me the run around.

  
  

  

  Business Response

  Date: 04/28/2025

  The dealership believed the customer was satisfied with her visit, as she appeared happy when she left. They are now confused by her subsequent rejection.

  Customer Answer

  Date: 04/29/2025

   
  I am rejecting this response because:

  because it took over a month to fix the issue and all of issues still happened while I waited to get the vehicle back. Just because the vehicle is fixed now doesnt make the original complaint go away.

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 *** K900 from Hendrick Southpoint on 07/24/******* the time I purchased a Hendrick mechanical repair service contract for 24 months/24,000 miles for $1,390.00 which has, section 6. "Thermal Systems - All pumps, hoses, fans to maintain a proper operating temperature range of the ************************* power electronics, and other components." The car has not even reached it's first oil change and has developed a substantial coolant leak and is at Hendrick *** ***** Perhaps unsurprisingly Hendrick has denied this $1,600 repair of a coolant T-pipe and a hose is not their responsibility, nor covered and that the ***************** section of the contract should include the word hybrid...even though it doesn't. Contra proferentem - "all other components" would apply to all clauses before.

  

  Business Response

  Date: 04/17/2025

  I spoke with our Claims Manager and and he has approved the claim. The customer will be responsible for paying the deductible which is stated in the contract.  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, 2025, my son and I purchased a 2018 ****** Altima 2.5 S VIN: ***************** from ***** Cars of McKinney (****************************************************). The vehicle was sold with a Hendrick ****************** Warranty (Contract #: HAFJ0718929), which covers key powertrain components including the transmission. Within one week of purchase, the vehicle began experiencing issues. It would not respond when stepping on the gas pedal and revving at ***** RPM while idling. We scheduled an appointment, but the earliest available date was March 19. On March 19, we brought the car in that had to sit as it was not working correctly between then. After a few days, they claimed they couldnt replicate the issue and charged us $201.60. When we picked the car up, the odometer showed it had only been driven 9 miles, while the paperwork claimed 30 miles, an inaccurate statement. After contacting them, they had us bring it back immediately for additional testing.They kept the vehicle until March 29 and again stated they could not replicate the issue. On April 1, we brought the car back because it was once again revving at ***** RPM while idling. A technician finally acknowledged that the transmission was the problem. On April 7, I received a call saying that replacing the transmission would be too costly and was advised to trade the vehicle in for something newer with lower mileage or we could not get financed.The transmission is covered under the Hendrick ****************** Warranty, which lists all internal lubricated parts, solenoids, clutches, gear sets, and more. We are within the 3-month/3,000-mile coverage limit. We are wanting the transmission to be repaired or replaced within the warranty terms. We have been cooperative and patient, but this situation feels mishandled.

  

  Business Response

  Date: 04/17/2025

  We have spoken with the customer and we are replacing her transmission with a new one.