Complaints

This profile includes complaints for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
• 

  Dale Earnhardt Jr. Chevrolet

  3127 W Tennessee St Tallahassee, FL 32304

  
• 

  Dale Earnhardt Jr. Buick GMC Cadillac

  1850 Capital Cir NE Tallahassee, FL 32308

  
• 

  Dale Earnhardt Jr. Cadillac

  1850 Capital Cir. NE Tallahassee, FL 32308

  
• 

  Rick Hendrick Chevrolet Atlanta

  3277 Satellite Blvd Duluth, GA 30096

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ***** Fit at this dealer and they provided me with a *** of all the paperwork on the car and sell of the car, unfortunately I misplaced the *** and I called them and asked them if they could please send me another *** , I would pay for it or they could just email me the information. They told me they could not send me a *** nor email me the information for security but that they would however mail me thru regular mail the paperwork. Weeks have passed by and nothing at all. I have called them several times and all they do is lie about it. I would not recommend this dealer to anyone wanting to do business with honest people. I would like to have the paperwork mailed to me like they promised me, especially the man I bought the car from...*******.

  

  Business Response

  Date: 03/26/2025

  A new USB drive and paper copies of the paperwork has been FedExd to the customer. He should receive it tomorrow late morning

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on March 11, 2025, at **** Hendrick ********* in *******. They sold a car that needed repairs and told false information, gave car back to them on 3/15/25 for them to repair/fix all problems with the car and on 3/22/25 received a call that car was ready and when inspected car it still had the one main issue still not resolved. Returned car back to them on 3/23/25 and told them that I should have not been sold a car that just got inspected and still needed tires and with the Forward Alert Not available above 50 mph, and was told that the alert was normal for Range Rover, they said that I can't get my money back because of the loan but I told them they had the car more than me and I should not have to wait on a vehicle that I just got if I wanted to wait for a vehicle I would have waited to purchase one. I called the corporate office on 3/24/25 and I also, let the lean holder *********** know ************ looking into this as well) what was going on since I left the vehicle on 03/23/25 and requested all my money I put down on car and warranties. Since I told them that they have taken the car to ********** and corporate called on 3/25/25 and said that the car is at ********** and I'm in a loan I told him that it should have been repaired before someone purchased, the tires should have been replaced especially just passing inspection and I do not want the car I would like my money back and I was told I would get a call this afternoon3/25/25

  

  Business Response

  Date: 03/26/2025

  The dealership has contacted the customer and we will be unwinding the deal per her request.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded my 2018 ***** Cruze for a 2024 trailblazer mind you my vehicle was good condition no accidents no bumps no nothing I got a little over 9000 for it. Not this trailblazer started just stopping I should have known something when I had to go get windshield wiper fluid put in it then I had almost no oil in it but **** ******* fitted me in and I didget a oil change and it still kept stopping the 2024 trailblazer but my app kept saying that my vehicle was good so the other day it wouldnt start I was going have it towed but I waited and it ended up starting then several days later it didnt the same thing wouldnt start but the service light came on so I reached out to **** Hendricks and took the truck there the guy tested it and it said everything was good they stated the truck was under warranty and that they would need to keep my vehicle for a week and if they didnt have a loaner so I told him I wasnt paying out of my pocket for No rental Car my insurance only covers collision and GM states that **** Hendricks has to deem it as malfunction or basically a recall and the lady did give me a ticket number the man stated they needed to catch the truck in the act and thats hard but I refuse to come out of my pocket for a rental car not going do that they dont have a liner car while they check that trailblazer out very disappointed because they harassed me for several years about my ***** Cruze why should I come out of my pocket this is a 2024 and I have only had it 8 months with a little over ***** miles dont mess with the trailblazer period it rides good put it will go dead on you facts I told them about the light that came on but people look at you like you stupid do not go buy there trailblazer very disappointed now they going say if you pay for the rental we will pay you back if its a recall dont buy there trailblazer I spoke with ** as well its under warranty and I will not pay for a rental if worse comes to it its a process for the lemon law she said

  

  Business Response

  Date: 03/25/2025

  We will be reaching out to the customer and putting them in a loaner vehicle while we address the issues with their vehicle. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN# ***************** I have requested invoices on numerous times regarding service of vehicle. I needed the invoices to submit to my warranty company for reimbursement. Once I received the invoices and submitted them to the warranty company. Warranty company informs us that ***** Cars of ********* has inaccurate information regarding the correct mileage at the time of service. By doing this, warranty company is refusing to reimburse. Will you please help me with this matter

  

  Business Response

  Date: 03/26/2025

  Ms. **** brought us a ******************************************** the beginning of 2023. We determined them to be related to a series of aftermarket accessories wired into the *** body control module. We removed them and **************** paid the invoice. Since that time, the vehicle has only been in for routine maintenance and a recall. I dont see anything that an extended service agreement would pay for and the mileage looks to be sequential. That being said, I called Ms. **** on 3/25/25 and left her a message offering my assistance with anything she needs. As of this morning, she has not returned my call.
  

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN: KNDEUCAA3R7586135Engine in my 2024 SELTOS that failed, was stalling, we took it into the Dealership 3-13-25, sludge build up in the Engine was found, saying we never got a Oil Change as the original manufactured Oil Filter was still in tact. I found on the *** Website that I did get an Oil Change plus we got an Oil Change at *******. We actually asked for an Oil Change 3-13-25. I saw Online 2024 *** Seltos are Recalled with notices being sent on 4-5-25 due to Engine Failure, Sludge build up, stalling. They wont let me use my Warranty and are charging me an outrageously high bill $6,499 but offered two Loans to Finance some of it plus down payment plus our high Car payment but that they will take out the money whether we have it or not. So it will be like paying on three car Loans and our Income is very low. We cant get the car back until we pay $6,499 or whatever they allow for two Loans. With these Histories of Recalls on Seltos and *** since 2013-2021-2023-2024 and the fact that my Check Engine Light came on briefly once only at the Dealership when we took it in, and my Oil Light is not working, was not seen on the Dashboard ever, that in my past of buying *** as a Loyal Consumer, I think Im Entitled to being allowed to use my Warranty on this New Engine Repair since it was NOT purposely neglected like the Manager claimed. My spouse drove my Car and said never did any Oil Light warning come on. This is a Defect plus the Engine is Defective. They are blaming us for their Defects in the ***. The Manager **** said we needed 7 Oil Changes but he failed to mention the RECALL on the 2024 SELTOS. We have always gotten 2 Oil Changes per past Cars and NEVER found sludge in the Engine.

  

  Business Response

  Date: 03/24/2025

  There is no outside documentation or internal service records showing that this vehicle has had the necessary oil changes. The sludge that is in the engine is consistent with a vehicle that does service regularly if at all . Also, there are no open recalls on this vehicle. The customer approved the repairs and is expected to pick up the vehicle within the next few days. 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle trade-in was completed over 1.5 months ago. The remaining refund payment due by the dealership has not paid to me. They owe a balance over $58,000.

  

  Business Response

  Date: 03/24/2025

  We have been in constant communication with father. As recently as two days ago. The buyer. He is aware we have to physically receive the tile and will overnight payment to him the day it arrives. Technically we arent even supposed to speak with the son but have done our best to engage him within confines of what is appropriate.  Father the buyer completely understands and has no issues or concerns.  This is a large check so liability toward Hendrick of releasing funds prior to physical title arriving is a non-starter.  Should be any day now.  Please let me know if you need anything else or want me to do anything else.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new 2024 RAV4 from Hendrick ****** Apex on 02/27/24 and within 6-7 months I started having brake noise while braking. Dealership claimed to repair the brake,rotor over multiple times. But everytime it came back after driving for a while. And this is 5th time I have dropped it to the dealership for the same reason. They still couldnt figure it out so thats enough chance were given to fix the issue. Last week, they claimed to perform NC state inspection and charged me for that. But in reality they have never done the inspection at all. DMV was rejecting my registartion renewal attempt for this reason. Dealership provided me a year older inspection report ( after requesting for three times over the phone) as a proof which was rejected by *** in an attempt of renewing the registration. Everything is documented in email and service records. Then reached out to the delaership multiple times to know the reason but they kept ignoring my request and finally they told me that they havent completed the inspection. But they never informed me about this.Instead of that they kept claiming that they performed the inspection. I strongly believe that I bought a lemon car from them and the delarship has committed financial fraud by decieving me with the state inspection. They wasted my time, caused extreme inconvenience to my family, and harassed me mentally for several times. This car was a gift to me from my wife and she is very disappointed on such customer service. Its a surprising dishonesty,illegal and unethical business practice. I dont think they have ever done any service to my car and kept doing such unethical practice to decieve customers like me. At this moment I have no reason to trust them. I dont want to continue any business with them. ****** has been informed about it and claim has been submitted for a BUYBACK of this car.I am not taking any responsibility for such mishandling of a car by this dealership who conducts fraduelent business practice.

  

  Business Response

  Date: 03/21/2025

  The customer is correct that his state inspection was not completed at the time of payment. After multiple attempts, his issue was duplicated on a Saturday with a shop *******, but further diagnostics were delayed. His vehicle is now at the dealership, where they are actively working on a solution for his brake noise.
  His inspection was corrected yesterday, and Service Manager **** ********* sent the updated document via email. The advisor initially sent an outdated document by mistake, but this was promptly rectified.
  The dealership is addressing his brake noise and assisting ****** with his buyback. ***** *******, ****** Apex's Service Director, has also reached out and left a voicemail.

  Customer Answer

  Date: 03/21/2025

  I am rejecting this response because: They didnt rectify the issue promptly. Thats a LIE! Attached back and forth conversation in email with ******.
  
  After paying for the state inspection, I couldnt renew the registration which is expiring. I reached out to them twice in last week.They promised to call me back but they didnt. I called again but they didnt help me. I asked about this issue when I dropped off the vehicle for 5th times for the brake issue. I talked to ******* and he promised me that will get back to me with the paperwork by that day but no response. I emailed to ****** and he provided me an outdated inspection report. I should've got my inspection report upon payment but I didnt. I went to DMV 5 times and they told me the inspection wasnt done & DMV figured out that my NC inspection was forged. Again I reached out to the dealer and they were telling me that inspection was not done. But no one bothered to inform me. Every customer should be informed immediately in this case. They have ghosted me for two weeks.When I talked to them, they responded to me in a way as if they were doing a favour. Everytime I went there, they were not willing to assist me, not provide me an alternative form of transportation which is complimentary from ****** for two years. They've caused a signifcant hassle for my family because we couldnt attend so many physician appointments for this. I doubt every repair, oil change has been performed on my car by this dealer. It significantly reduced the value of my car. My car safety has been significantly compromised for their neglegience. Additionally, when I was recieving the delivery of this car they were delivering it to me without having enough coolant in it. I informed the sales person immediately & they refilled it. The experience I had with this dealership Within a year, gives me significant reason for not trusting them at all. Their work ethics, business practice, customer service and honesty is very questionable!
  

  

  Business Response

  Date: 03/24/2025

  We are closing this case on our end. The customer is working with a Lawyer and ****** and has picked up his RAV 4

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. And I am working with ****** to resolve this matter.
  
  Thank you. 
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Complainant Information:** Name: ****** ******* Phone: ************ Email: *********************** **Business Information:** Business Name: Hendrick Ram Address: ****************************** **Date of Transaction:** March 11, 2025 (service drop-off) **Complaint Details:** Im a disabled veteran with two young children filing this complaint against Hendrick *********************** for poor service, lack of communication, and refusal to honor my warranty on my 2022 Ram 1500 EcoDiesel (VIN: *****************, ****** miles, under 36,000-mile bumper-to-bumper warranty). On March 11, 2025, I dropped off my truck for a DEF system issue. No loaner vehicle was provided, leaving me without transportation for 10 days. On March 17, they claimed the DEF injector was replaced and the truck was fixed. I arranged a ride to pick it up, but the warning light reappeared within 100 feet. I returned it immediately; they promised a call the next day but didnt follow through. I called **** on March 18, who vaguely said it was being tested. On March 19, ***** **** said the DEF pump, tank, and injector needed replacing, costing $4,000, and claimed bad DEF voided my warrantydespite my exclusive use of Peak Blue DEF, a premium product. Manager **** upheld this, suggesting I pay out of pocket or file an insurance claim. This is unacceptable; Ive been left stranded with no updates and a huge bill despite my warranty.**Desired Resolution:** - Investigate why my warranty isnt being honored. - Cover all DEF repairs under my warranty at no cost. - Provide a loaner vehicle until my truck is fully repaired. - Issue a formal apology for the poor service and communication. **Additional Information:** I can provide Peak Blue DEF receipts and communication records. My truck remains at Hendrick Ram as of March 20, 2025.

  

  Business Response

  Date: 03/24/2025

  Customer was here on Friday and took a sample the bed DEF fluid. We offered to do the repairs for him at 50% of the original estimate and he opted not to have the repairs done. This is nothing to do with us authorizing the repairs this is a manufacture denial due to contaminated fluid which caused his failures. Customer took the samples and is going to try and get BLUEDEF to pay for the repairs since that is the fluid he purchased and used. We didnt charge the customer for any diagnostic fees and gave the vehicle back to him on Friday.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 24 civic si in for body repair to Hendrick collision center in rock **** *** 2hgfe1e54rh473593 coworker hit my front end and did 3100 in damage. I just got the car back. They did not replace drive headlight as indicated by insurance estimate everything behind headlight is still broken as well is the headlight on the back side nothing lines up on driver side at all everything is still damaged behind headlight, there is bad orange peel in an area on bumper. Nothing was done to standard that it should have been. This vehicle was purchased for me by my father who passed away a week ago and I went here thinking it would get done correct since I have to get rid of this civic and get a new one since the loan can not be transferred to me. Now I have a vehicle that parts were not replaced as promised. I have been threw enough this week I want this made right and would like to speak to someone with Hendrick auto group corporate office. My contact information is on the repair quote I attached.

  

  Business Response

  Date: 03/19/2025

  The customer came by the shop and spoke with the estimator.  The headlamp was replaced with an OE lamp purchased from ***** Cars of *********. There are some blemishes in the paint that can be polished out. As far as any damages not repaired he was not able to see anything that was not fixed.  The customer is welcome to come back for us to take care of his issues.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from ****** ******* on February 3, 2025, for $8,500 cash. The vehicle came with a 3-month or 3,000-mile warranty. On March 11, 2025, just 36 days after purchase, the car broke down and was towed to the dealership for repair under the warranty. Despite being within the warranty period, my car has still not been repaired or returned to me as of March 18, 2025.Since the breakdown, I have made multiple attempts to contact the dealership, including phone calls to different departments, but I have received no meaningful updates or communication regarding the status of my car. I have been placed on hold, transferred between departments, and given vague responses. The lack of transparency and poor customer service have been frustrating, and my car is still in the dealership's possession, with no clear timeline for when it will be returned.The delay in repairs and the lack of communication have caused significant inconvenience, as I purchased this vehicle for my 16-year-old son, and we have been without a car for over a week now. This situation is a violation of the warranty terms, and I am requesting that the vehicle be repaired and returned immediately. I also expect timely updates from the dealership, along with a resolution to the ongoing delays. This is really unacceptable, and it seems as if no one cares how this has placed a burden on me and my family. They even said the code showed a transmission issue, but they needed **** to look at issue but will take over 3 weeks for them to even evaluate my car.

  

  Business Response

  Date: 03/19/2025

  Our General Manager has reached out to her and he will be speaking her her husband about this issue. 

  Customer Answer

  Date: 03/20/2025

   
  I am rejecting this response because: Yes, I have spoken to the *** As I also told him, It was nice to finally hear from him. As mentioned, to him I am not comfortable nor satisfied at the current outcome. Instead of swapping bad parts, when they say they read the code, why replace the modules. For example, if you have 4 tires and 2 of them are not as bad but had some issues, but they all are worn, instead of replacing the 4 tires, you put the less worn tires on from and bad on the back, regardless, they all have issues.  I even called **** myself today and spoke with service department. This car warrant was purchased on 2015 and this TMC campaign only last for 10 years, which is this year. He also stated this is a known issue on this VIN and stated the check engine light will come on again because the issue is not resolved. As a mother, I want my son safe. I do not want to be back in the same situation in 3 weeks when the check engine light comes back on because per ****, it will come back on. Then I will be told to get a **** with no loaner car or transportation. 
  
  

  

  Business Response

  Date: 03/21/2025

  As of yesterday morning, before any parts were replaced, the vehicle was driving as normal. The vehicle has been road tested on Wednesday and Thursday with no codes present. Hopefully, this will resolve the issues.

  Customer Answer

  Date: 03/24/2025

  I am writing to express my dissatisfaction with the handling of my car purchase and service. I picked up my car on Friday, March 21st, after being without it since Tuesday, March 11th. Despite making my concerns clear to the ** and others, the service did not meet expectations, nor did it align with promises made during our initial interactions. One key issue was learning about the open campaign related to the transmission after the fact. Had I known, I would not have purchased the car. Additionally, I was told I would receive a loaner or rental car, but none was provided, leaving me without transportation for nearly 12 days.
  I had to involve my own master technician to ensure the necessary parts were ordered and replaced. While the transmission parts were ultimately replaced, I was informed that if issues persist, I should contact **** directly. This does not provide the peace of mind expected, especially with the limited warranty expiring in June 2025. Im now uncertain whether the transmission will fail again. Regardless of whether the car was used, no customer should be without a car for over a week, chasing down information, and still unsure whether the issue is resolved. The lack of communication and failure to provide the promised loaner car has been unacceptable. *** filed a complaint with the BBB as I was not made aware of the open campaign or given the support promised. I hope your dealership will take responsibility and ensure no other customer faces the same issues. I expect a response that demonstrates integrity and accountability.
  

  
  

  

  Business Response

  Date: 03/25/2025

  Mrs. ****** came into the dealership on Friday 3/21 and picked up her vehicle as soon as the clutch motors were replaced. She spoke with both Ash and I and understands that if any lights come on in the future that she is to take the vehicle to **** for further evaluation for the *** campaign.