Reviews

Review Details

• Review fromJacqueline M

  Date: 11/22/2022

  5 stars

  Jacqueline M

  Date: 11/22/2022

  Don't call anyone else!! I was let down by another car transport service, they called to confirm the day before and never showed up! I had to leave to get to my new home so my car was stuck ***** miles away. I called Sherpa and they suggested I reach out to the dealership where I purchased my car and see if they would coordinate the pickup since I wasn't there, and they did. The transport was entirely smooth, prices were very reasonable, they communicated and updated me with the status of my car, and most importantly - they showed up on time! ***** at Sherpa is the best, he knew I was anxious about the previous experience and he offered solutions and suggestions and made the whole process so easy. The carrier that they used was *****************. Both companies are great and I wouldn't use anyone else!!! A++++++++
  

  Sherpa Auto Transport

  Date: 03/24/2023

  **********, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.

• Review fromBrenda M.

  Date: 09/24/2022

  1 star

  Brenda M.

  Date: 09/24/2022

  Pick up schedule for today between 4-7pm central via Sherpas carrier SAP. I have expressed to both companies that the Sender is dealing with the loss of a loved one and I want to make this as stress free as possible. Received email yesterday stating we would get 24 hour notice of pick up time. After I have made many calls today I receive an email stating that the Carrier would be there TODAY between 4-7pm central. I have been consumed with calling both the ************************************** literally all day today to only be told lie after lie?? Its 8pm central and we are still waiting. How unprofessional! How are you even in business? Oh, wait! I know whyits because the $300 deposit for securing a Carrier that never shows up is non-refundable. Imagine collecting that on every customer that you fail to show up for. **********************, SAP or anyone affiliated does not have permission to go anywhere near or to even touch my ******* Elantra. I wouldnt even trust you to transport my Fur Baby. You ought to be ashamed of yourself for representing to be reputable company. You are full of mess and God surely doesnt bless mess!Sincerely ******,***********************
  

  Sherpa Auto Transport

  Date: 11/04/2022

  ******, we apologize for your experience and we share our condolences. We pride ourselves on having the best customer service in the industry and we were disappointed to hear about your experience with SAP. Were glad a member of our Management team could personally apologize and refund your Initial Payment due to the Carriers inability to pick up the vehicle. .Based on your feedback, we have coached our team on responsiveness and are confident in our service moving forward. We would love the opportunity to assist you and demonstrate the 5-star experience that our reviews attest to.

• Review fromBE S

  Date: 09/11/2022

  5 stars
  Affordable offer, good communication, and excellent delivery! Thank you Sherpa for getting our vehicle to us as quickly and safely as possible. The truck carrier was very nice and our driver was professional and took good care during transport many thanks!

• Review fromSandra V

  Date: 09/10/2022

  5 stars
  Exceeded my expectations. From my initial inquiry to the timely delivery of my car at its destination, I dealt with courteous, confident, truthful, skilled, detailed individuals. The price was reasonable as well. I would not hesitate to use them again.

• Review fromMichael B

  Date: 09/10/2022

  5 stars
  I work for a New Car Dealership. We transport new vehicles across the country once in a while. This by far was the best and easiest transport I have done in over 40 years in the automotive business. Best price and easiest doing business. Will use Sherpa Again.

• Review fromCarlos H

  Date: 09/01/2022

  5 stars
  Timely. Covered transport arrived on time, and as promised. Driver was courteous and friendly, and explained the process, and provided updates along the way on a **** mile journey. Downside: demand either cash or cashiers check at pickup. Inconvenient either way, either having large amounts of cash, or having to go to a bank and get a cashiers check. Credit Card would be more convenient.

• Review fromAdam A

  Date: 08/30/2022

  5 stars
  I would recommend this service over any other car moving company. They made it WAY less stressful than all other companies I called. Wonderful experience!

• Review fromMichelle D

  Date: 08/28/2022

  5 stars

  Michelle D

  Date: 08/28/2022

  Received very good **************** was in contact during the trip. Will recommend Sherpa.
  

  Sherpa Auto Transport

  Date: 09/12/2022

  Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

• Review fromJulie T

  Date: 08/23/2022

  5 stars
  From start to finish, Sherpa and their transport driver were spot on! I submitted information for a quote and every day after I received either a phone call or email. I received 3 other quotes from 3 other companies, only one other followed up with a couple of emails.The window for pickup was honored and the driver kept in contact. The only issue was that the driver was going to beat the delivery window by two to four days making the delivery of the final payment via Priority Mail, a little close. I contacted Sherpa to let them know that if delivered on the date the driver told me there may be an issue of final payment arriving in time; they weren't (seemingly) aware that the driver was going to be delivering that early. This is the first time I've used a transport company and can say I'm pleased with the experience. I chose Sherpa because of their complaints were the lowest and their responses to complaints were focused on customer satisfaction not customer demonizing. They had the highest price but the best customer service.

• Review fromJack V

  Date: 07/07/2022

  1 star

  Jack V

  Date: 07/07/2022

  This was a nightmare experience for me. Funnily enough, the first sales rep I spoke to at Sherpa warned me that the car shipping industry is full of scams and that I should be careful in selecting a broker. Well, I selected Sherpa, asked for a 5 day delivery window but noted a preference for avoiding one day in that window because I had work commitments on that day. Of course, they booked a shipper for that day I had asked to avoid. So I reworked all of my schedule to make that day work and then when the big day came? Nobody showed up. Nobody from Sherpa contacted me. After a few hours on hold waiting on support I was told that "sorry the shipper's truck broke down and they won't be there until tomorrow" (outside of the committed window). I was pretty upset but again reworked plans to have someone else handle the car pickup. But the next day came, and again, no word from Sherpa or the shipper. So I spend another couple hours on the phone waiting for support and find that the shipper won't be there until middle of next week. At this point I'm too frustrated and don't trust that Sherpa will actually ever coordinate picking up my car. So I cancel my order and went with a competitor (eShip). That service wasn't great either but they at least picked up my car and got it across the country. Basically, they will lock you in with the deposit and then stop picking up your calls. Their sales desk is much better staffed than their support desk. There is no accountability, no proactive outreach, no real service.Thankfully, I had my deposit refunded and I was able to find another option. But the experience was miserable. Next time I'm going to strongly consider driving my car across the country myself or just selling it where it is.
  

  Sherpa Auto Transport

  Date: 07/12/2022

  We apologize that we did not live up to our high standards when we worked together. We are disappointed about the carriers lack of communication and unprofessionalism. The carrier did not live up to the high level of communication that we expect and that our customers deserve. We appreciate that you shared your experience. Feedback is crucial for us getting better at what we do: making shipping vehicles easy and stress free for customers.