Business Profile

Bank

Truist Bank

Headquarters

Complaints

This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,025 total complaints in the last 3 years.
1,233 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Me comunique varia veces para ver qu pasaba recib una alerta en mi crdito el cual nunca se comunicaron conmigo y solo me dicen que el prstamo no se pag le indique por k no me llamaron y me dice despus por la principal hizo un arreglo de pago y le pregunt y ustedes no me llamaron entonces para una cosa soy primero y para otra no envi una carta certificada explicado mi situacin y todava no tengo respuesta y reportaron delincuencia a mi crdito el cual tambin est mal reportado Gracia
Business Response
Date: 06/03/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about servicing on their Loan. Please see attached blank authorization form.
Initial Complaint
Date:06/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a business checking and credit card account with ************I opened the account and deposited funds in the amount of $2500 into a checking account. Afterward I was approved for two business credit cards. Upon receiving the cards, I attempted to activate them; but was unable to to do so.I was told I needed to respond to a local branch ro confirm my *********** doing so, on April 29, a branch manger at a location in ******* ** told me there were unable to confirm my identity even after providing them two forms of identification, my social security card and business documents.I was told due to not being to identify me/the account that it was being CLOSED.I was told I would receive a letter in the mails the funds deposited in the checking account would be *********** of June 2, 2025 I have not received the deposited funds of $2500. However I did received a letter indicatong the account was closed on May 10, 2025.I have called and spoken to a representative from TRUIST Bank on three separate dates and no one was able to provide me with a reason as to why I have not received my money or could not provide a date to which the monies will be returned, but did confirm the account was closed on April 2025.I ask seeking help with the return of my deposit and ask that your corporation conduct an investigation into the banking practices of Truist Bank.
Business Response
Date: 06/03/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Account Closing their DDA. Please see attached blank authorization form.
Customer Answer
Date: 06/04/2025

I am rejecting this response because the document provided by Truist Bank does not allow me to Esign the document.
Also, I am not familiar with the document or the reason for the signature. Please have them provide clarification for the document.

Business Response
Date: 06/06/2025
***** ***** is in receipt of the rejection and will provide a response no later than 15 calendar days. ***** can be reached at **************************************
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/25/2024 I paid off an auto loan through **********. By law you are supposed to receive a lien release form within two weeks. Time went by and I had forgotten that I had not received one. I called Truist support on 4/1/2025 to request they send a lien release form to which the representative stated theyd send one within 15 days. Here we are on 6/2/2025 and I still do not have my lien release form.
Business Response
Date: 06/03/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Truist bank took $72 out of my account for pending charges. They are refusing to refund the money, do not want to let me talk to a supervisor or management, and won't give me information about closing the account.
Business Response
Date: 06/03/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Fees on their DDA. Please see attached blank authorization form.
Customer Answer
Date: 06/03/2025

I am rejecting this response because:

send a letter in 15 days means the 5 day reponse period on my part would pass, allowing BBB to say this was settled.
Business Response
Date: 06/04/2025
***** Livingston is in receipt of the rejection and will provide a response no later than 15 calendar days. ***** can be reached at *******************************************
Customer Answer
Date: 06/07/2025

I am rejecting this response because:
A letter is not acceptable. Please provide check or deposit refund into account. Im willing to compromise one accepting 1/2 ($36)
Initial Complaint
Date:06/02/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 24th I received notification that Regional had pulled my credit. The only website I used for any sort of pre qualification was **************, who said they do not do business with Regional. Regional wrote me back saying they do not know where the information to pull my credit came from. Id like to know where they got it and the inquiry removed as I did not consent to regional pulling my credit. Even more so knowing ************** does not do business with them.
Business Response
Date: 06/03/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.
Initial Complaint
Date:06/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a victim of a scam whereby the criminals wanted $6000 or threatened me with arrest. I went my Truist branch in ***********, ** and withdrew $1000 from our savings account but was 5000 short. I started a cash advance on 1/22/25 at 12:23 pm shown on receipt 1, but my husband called me and said not to pay the money, I cancelled the transaction at 12:30 just 6 minutes later as shown on receipt #2. Therefore no money actually physically transferred. They say I owe a 200 fee even though the transaction was never completed. All this happened on 1/22/25 and I have been disputing this ever since with interest accruing on my account. Lastly refer to the letter they sent me refusing to eliminate the charge, because they said there was no fraud. That is not the case here. I am disputing the $200 charge they was never totally competed. THANKING YOU IN ADVANCE FOR ANY HELP YOU CAN PROVIDE.
Business Response
Date: 06/02/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Fraud on their DDA. Please see attached blank authorization form.
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I deposited a check from my insurance company in late December. I got notification the next day that the check was on administrative hold but was expected to be released within 10 days. After numerous calls and visiting a local branch, I was informed the check can not be released because it is not endorsed properly (the mortgage company needed to co-sign). The physical check is now long gone, but the mortgage company is willing to sign a release for the check, which Truist is not cooperating with. I have spoken with/messaged 3 different branch managers, who do not return my calls, and called the customer ********************** line. I have filed multiple complaints that have not been followed up on.
Business Response
Date: 06/03/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.
Customer Answer
Date: 06/03/2025

I am rejecting this response because:
This is not a loan service issue; clearly the response was sent generically without even reading the complaint. A mailed letter with up to 2 week lead time is unacceptable after 6+ months of attempted resolution. I expect a phone call from a member of upper management as soon as possible.

Business Response
Date: 06/03/2025
***** ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. ***** can be reached at ***************************************
Customer Answer
Date: 06/06/2025

I am rejecting this response because:
I cannot accept a response within 5 days that I have not received and the business indicates it will take up to 2 weeks. After dealing with this issue for 6 months I find it unacceptable and poor business practice to take an additional 2 weeks to resolve/respond.
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple attempts at retrieving a paid in full letter on a loan closed over 11 years ago. However associates were uneducated and after hours and multiple calls (5/27, 5/29, 5/30) and two visits (5/27, 5/30) to physical branch locations they were finally able to locate the form. THEN they would not release it to me citing I did not have a cell phone and were unable to authenticate the cell phone I did have. Truist/BBT did not file the proper paperwork with the state of SC 11 years ago to release the property. It came up on a title search. They've significantly delayed the closing of the property because of their negligence and incompetency. I'm convinced no one there knows what they are doing. They'll only commit to putting in requests but not providing any tracking. ***** (supervisor) and ***** (agent) were the most recent unhelpful Truist employees I spoke with on 6/2/2025.
Business Response
Date: 06/03/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.
Initial Complaint
Date:06/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our **** card was compromised by someone who made $600 of Fraudulent charges to Academy Sports and Sportsman Internet. My husband and I have been working with Truist for months to get this cleared up and we continued to get brushed off by the representatives we talk to as well as them calling us liars about the charges. Truist even printed off the charges and told my husband the charges looked funny because the address was incorrect. Instead after further review, they denied the complaint and said we made the charges. I have asked multiple times to speak to someone at the executive level only to get told no. The representatives are very disrespectful and to call us liars is unethical and very unprofessional. I am seeking for the $600.00 credit as well as interest to be credited back to the account.
Business Response
Date: 06/02/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Fraud on their Credit Card. Please see attached blank authorization form.
Customer Answer
Date: 06/02/2025

Attached is my authorization form as requested.

Thank you
****** ******

Business Response
Date: 06/02/2025
******* ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. Crystal can be reached at *****************************************
Customer Answer
Date: 06/03/2025

I am rejecting this response because this has been going on for months and we keep getting ghosted by Truist. We need an immediate resolution to this issue. I am requesting a credit for $600.00 + ALL interest associates with this fraudulent charge and Truist stealing our money.

Business Response
Date: 06/03/2025
******* ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. Crystal can be reached at *****************************************
Initial Complaint
Date:05/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i was quoted a a cost of $1225.24 to bring my my mortgage account up to date as of may 30 2025. the phone #********** was given to me as the person to resolve my dispute. i talked to *** ****** who calculated the costs and instructed me send a certified check to an address in ******** or take to local bank i had been dealing with. The **** refused my certified check and said *** ***** was not qualified . the next biill 2 days later was over $6.900.
Business Response
Date: 06/02/2025
We are in receipt of this complaint and will contact the non client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.

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