Complaints

This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Truist Bank has 2296 locations, listed below.

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  Truist Bank

  214 N Tryon St Charlotte, NC 28202-1078

  
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  Truist Bank

  1401 S Salisbury Blvd Salisbury, MD 21801-7126

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  Truist Bank

  1901 Harper Rd Beckley, WV 25801-2611

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  Truist Bank

  8074 Mechanicsville Tnpk Mechanicsville, VA 23111

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  Truist Bank

  4695 Highway 90 Marianna, FL 32446-3505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a business relationship with Suntrust bank who originated my loan on my 2018 GMC truck. Sometime around March or April 2022, I began having problems, paying my TRUCk Note through the automated system. My account number was rejected. I tried calling the bank with no avail. I eventually contacted SunTrust and was told that Truist had purchased their accounts. Upon contacting Truist, I was told that I would be issued a new account number. It took a couple of months and complaints of not being able to get into my account to pay my TRUCk Note that I finally received an account number during this time, I was offered three month deferred payments due to COVID-19 outbreak. Overall, I accepted three separate deferrals. My reasoning for accepting deferment is that I sell medical equipment and was not able to enter most medical facilities during this time and was facing business failure. During the application process through their electronic method, I was notified that I needed to print sign and mail the required information to Truist. Several weeks passed. Fast forward to March of this year 2023. I was turned down for a loan. I reviewed my credit and to my dismay I found that Truist bank slandered my credit with false information concerning late payments without considering the facts of payment history and their inability to communicate properly with their clients. Late payments overlapped approved deferred payments. I wish to have these late insertions removed from my credit and ***************** standing as well as remove fees associated with these default entries. Since the merger occurred in 2022 between SunTrust and Truist bank, I have had nothing but trouble communicating with Truist customer **********************. I have made multiple attempts to contact Truist to discuss this debacle. The only relative response I received was case ID ******** letter response from a department that I have not been able to discuss anything with. That department is credit bureau analyst.

  Business Response

  Date: 04/24/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form.
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left the company Jan 2023 so I am now just a customer. I had a fraudulent charge so I filed a dispute and turned in all proof supporting attempting to contact merchant. They denied my claim saying no proof was turned in because my old employer did not turn it in. They then opened my credit line (that I had already requested be closed) and took a draw from my credit line without my authorization which is illegal. They can not legally sign me up for interest rates and/or a loan without my agreement. That is stealing. They always deny African American claims; that was a main reason why I left was their unfair treatment of different races.

  Business Response

  Date: 04/24/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed for a loan to pay for my HVAC system. The loan was for ********. When I was looking at my bill it showed that I made 2 payments of ****** and only ****** total was applied to the total bill for those 2 payments. I called The Service Finance Company to see what was going on. My interest rate on ******** is ****%. I asked them why so little money was going to my bill to the payoff, they said I am getting charged $4.93 A DAY for making minimum payments. At the end it will be $16328 on top of the ********. Isn't this considered a fraudulent business practice under the consumer protection law?

  Business Response

  Date: 04/24/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had saving, checking and *************** accounts with citibank. I purchased *************** in citibank using my saving account with citibank in year 2008, 2009 and 2010. In 2015, citibank sold their branches in ******* ** to BB&T. Then BB&T became Truist Bank. All my accounts were transferred into Truist Bank. Until recently I noticed that my *************** account is marked as traditional *** account. I raised this issue to local bankers of Truist, after many office visits and phone calls, the local banker said there is nothing he can do to correct this. The local branches have all the history of my bank accounts and are not helping to correct this problem. I have to reach out for help. Please help. Thanks,

  Business Response

  Date: 04/21/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:
  
  I recently became upset when I viewed a copy of my latest credit report. My score plummeted 50 points due to a “Late Payment” from Truist bank.
  
  Going back to September, I set up payments to be auto-drafted monthly. For whatever reason, at the beginning of October the draft didn’t take place, and I didn’t become aware of this until the beginning of November. Upon learning of this, I immediately called and worked with a Truist associate to get this taken care of. They understood what had happened and my late fee was credited on 11/8. I left the conversation happy knowing everything was seemingly resolved. I had no idea this would have showed up on my credit report or I would have escalated this at that time.
  
  I work as a Sr. Web Director; I’m very tech savvy and I could have sworn I had set up everything correctly in the Truist banking portal. Clearly, I made a mistake, I’m admitting fault and rest assured it will never happen again, especially now that I have auto-pay set up.
  
  I’m nearing 50, no late payments in my credit history, and take pride in what was, my excellent credit. I did not get hit with pandemic financial concerns, I do not have an elaborate story as to why my payment was late. I made a mistake.
  
  I was excited when our current loan was picked up by Truist. All along, I wanted our home loan to be though Truist as it’s an excellent bank, with great reviews and modern applications for managing my loan. My fiance and I have been planning the last 3 years to build our forever home in a few months and between the increased interest rates and hit to my credit, this could be detrimental to us.
  
  I am seeking forgiveness for this late payment on my credit report and I sincerely hope to get resolution on this so we can both continue to work together moving forward. I thank you in advance for your consideration and look forward to hearing from you.
  
  **** ** **********
  *** ******* ***** **
  Liberty Hill, TX
  ************
  Account# **********

  Business Response

  Date: 03/02/2023

  We are in receipt of this complaint and will contact the client via phone
  and/or written response no later than 15 calendar days that will include a contact
  number for the client to call if they have any questions. Please see attached
  blank authorization form.