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Business Profile

Car Rentals

MEGA MC Rent A Car

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from Mega MC ************************************************** from 5/18-5/20/2024. I was told $350.00 additional would be a holding fee for the rental. I contacted Mega MC @ ************ several times and was told they had issues with their systems and that is why the holding fee charge went through. I was told on I would get the $350.00 charge credited back to my account and still have not received my credit.

    Business Response

    Date: 06/18/2024

    Good afternoon,
    We apologize for the delay in paying the deposit. We really had and still have failures in the merchant system that we are working on.
    We returned the deposit of $350 on June 12, 2024.

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From May 6, 2024, through May 11, 2024, I rented a vehicle from Mega MC Rental (aka Economy Rent A Car) in *********, **. The initial price quoted and sent via email confirmation to me was $275.59. I was then told I had to leave an additional deposit over the price quoted even though I was using a credit card (AMEX). That deposit was $405.12. That brings the total charged on May 6, 2024, at $680.71. I requested and was granted one additional day which resulted in a one-day charge of $91.09. That brings my total charged to my cards at $771.80 and my rental total to $366.68 which is also the amount on the receipt I received when I returned the car on time, damage free (I took video of the entire car in their lot upon return) and with a full tank of gas. All of this is verified in the receipt I received on May 11, 2024. I was then told my deposit would be refunded within 3-5 business days. On May 15, 2024, I received an email from them (attached) telling me my rental was not returned. I emailed them back with my receipts of proof to which they responded on May 16, 2024, with a generic "thanks for bringing this to our attention and they will investigate". On May 22, 2024, I called to ask when my deposit would be released back to my card as it is now 8 business days past the rental return. I was told the detailer reported the car had damage and they were keeping my deposit. I told the lady (********) that I have a receipt showing nothing was wrong as well as a video (I can't seem to upload it to your website). I asked to speak to a supervisor and for his/her name at which point she told me she wasn't allowed to give out that information. I was also called a curse by an individual named **** who was ******* the counter on May 11, 2024. He became combative and rude after he told me to just leave the car but I insisted on a receipt.

    Business Response

    Date: 06/18/2024

    We have reviewed *******************'s request and would like to provide the following clarifications from our side:

    1. The charges for damages have been removed from the invoice.
    2. The charge for the additional day has also been removed from the invoice.
    3. The total reservation amount was $275.59 excluding taxes and fees. Our company set the rate at $256.76 excluding taxes and fees when the contract was signed, which is lower than $275.59.
    4. The total amount with taxes and fees was $346.68.
    5. The client paid a total amount of $441.09 ($350 + $91.09).
    6. Our company refunded $94.41 to his card.

    Please note that the amounts stated by Mr. ******************* are not accurate.

     

    Best regards,

    Mega MC Rent a Car




    Customer Answer

    Date: 06/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/7/2024 I rented a car from Mega Mc. When arrived I paid my dues and deposit. I was told I would receive a copy of everything I sign agreement and receipt. After completing this process the employee was looking at cars to decide which one I would be getting. The guy working ends up giving me a black canary but stated they had not had time to cleaned since last dropped of by practitioner. I told the guy I could just run thru the car wash. I dropped the car off at MegaMc. On Saturday 4/13 I dropped the rental off around 10:00 am. The clerk took the keys and said he would send me copies of my receipt . Later about 3:00 pm on 4/13 I notice the rental company charged my car an additional ******. I called the rental company several times, whomever answer would hang right up. So I kept calling back after 5-6times. I get a lady on the line and inquiry about the charge. She then puts me on hold comes back and says oh cleaning fees . I say cleaning fees for what . The clerk than tells me they are keeping my deposit as well as the deposit of 350 for smoking fees. I told the woman no one has smoked in there car She hungs up on me. I call back and asks to speak to the guy that I previously dealt with and be sent all agreements that they claimed they would send and also the final bill. After receiving I called back I was charged cleaning fees, burn fee of a seat and late charges, 3 extra hour charge that should not have been charged. I called back to go over why I was charged these amounts the lady was rude and made it seemed I ruined there vehicle. I requested to speak with the guy clerk I dealt with how can. Over all I was way over charged for services that they claimed i caused without notice of damages until I inquire. The car was rented to me not previously cleaned in or out.side. ***** felt like they ripped me off because they could. I was charged almost $850.00 more then I agreed to.

    Customer Answer

    Date: 04/19/2024

    My original bill was told to be ****** plus a 350 deposits, I added a additional day for another 177. I returned vehicle on 4/13 around 10:00 am. 

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a prepaid car from Mega MC car rental in ********* **************.They are trying to charge me with a bogus minor damage charge. There was no damage to car. Reading other reviews im seeing this is common for them to add on bogus charges

MEGA MC Rent A Car is NOT a BBB Accredited Business.

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