Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone named ****** from Ascendion/Collabera continuously calls me on my personal phone number either from a blocked # or from ************.I have told the person directly to stop calling me and also contacted the company to remove me from their contact list but the calls keep coming.

  Business Response

  Date: 06/22/2023

  ******,  We take these things very seriously and we don't want you to feel as though someone at our company is not listening when you ask them to stop contacting you.  I have checked our internal database as well as LinkedIn Recruiter and we don't see you listed for either company with any contacts made or notes made at all.  I even tried to contact the number you provided (which is a cell phone) and I sent a text which someone did respond to but they won't speak to me even when I disclosed my name so it isn't an employee of Collabera.  If any activity continues where this person is identifying themselves from Collabera, please do not hesitate to contact me directly at ************.  

  Customer Answer

  Date: 06/23/2023

   
  I am rejecting this response because: the person who is contacting me says their from Ascendion *** and whenever I search Ascendion including on BBB it points me to Collabera saying that Ascendion is a part of this organization.

  
  

  Business Response

  Date: 06/23/2023

  Hi ******, there has been an update since I responded to you yesterday.  I did finally connect with ****** using the number you provided and I verified he does work for Ascendion.  Ascendion is not part of Collabera LLC, they are a separate entity that supports engineering solutions opportunities.  I asked him to go into their database and put a note to not call you again in the future.  This will remain in their system for everyone at Ascendion to see.  This will stop all contact with you.  I hope this helps.  

  Customer Answer

  Date: 06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.