Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you do get someone on the phone you're lucky if you don't have a screaming infant in the background or someone that just doesn't care....Multiple times I've requested an explanation of the data they claim to track but when you look at the dashboard they send you it's just flat out bogus. If they build you a website they want full control of your site, data and hosting. It was a fight to keep my domain hosted on my end and man I'm glad I at least got that. Now, upon trying to cancel for the last 2 months, they try all kinds of sales tactics to get you to stay onboard including lowering the price. I have blocked them from charging my card and have been trying to cancel but they said service will cancel at the end of the billing period, yea I'm sure it will so that I owe another payment.. I've requested a supervisor reach out on multiple occasions and get nothing back. I have expressed that the $500 outstanding balance is not the issue, it is the simple fact that I don't believe I was getting what I was paying for so, as a business owner, if a customer says that to me I'm going to want to understand why and if they are really that unhappy I will give them their money back (which has been 1 time in the last 10 years)!!! Instead, you will get threated with collections and the generic and classic line, "It's in the agreement you signed" this company is predatory and should not be allowed to take advantage of people like they do.

  Business Response

  Date: 05/07/2025

  We are so sorry to hear this feedback. It looks like your account was downgraded from $350 to $150 to continue hosting your website instead of cancelling fully. It also looks like we had multiple representatives review your monthly reporting with you and provide a breakdown of what the reporting shows. We understand your frustration, but we are unable to provide a refund as work was still being provided for you. Since your campaign is still new, our SEO continued to do optimizations on your content to help increase your rankings online. We would be more than happy to discuss this further.

  Customer Answer

  Date: 05/08/2025

   
  I am rejecting this response because:
  Explaining the services and actually providing evidence of progress are very different.  My website was sabotaged with an unverified certificate by your tech team once I expressed my displeasure.  Just keep this up.  You treat your customers like garbage.

  Also, since i doubt your pulled the sales **** I specifically asked if I have you all build my site so I get the files if I part ways and was assured that I do..  pull the call.

  Business Response

  Date: 05/08/2025

  Hi ****,

  Each month you receive a report that tracks the progress of your website and SEO rankings. This report is what our team tried to explain to you, where you can directly see the views that come in, the leads (that are sent directly to your email, not ours) and your SEO rankings that are current and what they previously were. As far as the sales call and saying you would get all files of your website if you were to part ways, that is true. We keep all of your SEO optimized content and images that are on your website. The domain is also yours. Our team would send you these files and you can use that on any other website platform you choose, because you own all the contents of your website. However, you do not get the entire site / the structure of the site. These web sites are created on our very own custom platform, and cannot be transferred. 

  Customer Answer

  Date: 05/12/2025

   
  I am rejecting this response because:
  

  Once again, that "report" is absolutely garbage and fabricated.  I didn't receive a SINGLE email lead as well.  You have also just contradicted yourself.  As I stated, I asked for specific files on the sales call so that I would be able to redeploy my website.  So since now we have confirmed your salesperson lied to me, you have no proof that website traffic isn't your backchannel efforts via AWS, Azure and other data processors with bots etc.  Why not just do the right thing and close my account and forget the $500 so that I dont feel motivated to file a class action.  Releasing all of the poor businesses that are imprisioned by you.

  
  

  Business Response

  Date: 05/14/2025

  Hello, 

  I think there may be some confusion. The reporting comes directly from the website and the data it shows online - there is no way to fabricate this. All of the data shown on these reports can be fact checked, for example, if you look at the keyword analytics page you will see what key terms are ranking and what number - this can easily be fact checked by searching that key term. As mentioned in my previous responses, a refund can't be given because you did not actually pay the last 2 payments. Our company built the website, which takes time, also SEO optimized your content and continued to do optimizations in order to get your key words ranking. This is all work that takes time hence why we charge a monthly payment. The files we have can be sent over, just give our office a call and they will send it right over and you can use this on your own site. If you have further questions, please give us a call as it may be easier to discuss on the phone.

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised to produce a website within 30 days. After dealing with three different people 40 days later I still had no website but the company wanted another $550 for the second month. They did not stand behind their word. There was a contract stating I would have my website within 30 days. I was halfway into the second month with no website I canceled payment now they have sent me to collections. They breached contract by not producing my website. Their ********s are incompetent. They had two different Employees working on my website supposedly. They were given two or three chances to produce the website. The one website they did Produce had wrong information about my business. They were asked to correct that. A second ******** got involved and it was never corrected. My QR code is still not the way we had it set up prior to *********** entering the picture. I am very dissatisfied with the customer service. Now I am having to deal with a debt collector calling me. Im hoping the Better Business Bureau can help correct this issue without me having to retain an attorney please take a look at their reviews on yelp. Thank you.

  Business Response

  Date: 04/09/2025

  Hello *****, 

  We are disappointed to hear you did not enjoy your experience with Townsquare. After reviewing your account, the following information is what you found. Your Onboarding call took place on 12/19, your website was completed on 1/10 when you were sent a production link for review (less than 30 days after your onboarding call). The following Monday, 1/13, is when we received your edits and you expressed your dissatisfaction. The changes necessary were completed by the end of that day (1/13). Your website was completed within the 30 day time frame, however, the only thing our team needed to ensure the website was live online - was the login information for your domain located in ***. It looks like you requested to cancel with our team when they were attempting to obtain domain access. Although we are truly sorry if we fell short of any of your expectations, we are unable to provide a refund as services were rendered. 

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to work on my website they made a web site but no customers came with it I told guy I was unhappy and if they didn't fix it by end of my month that I was canceling there services and sure enough no changes my address was wrong I was tired of dealing with them end of month came I hired *** to do my seo work this company kept billing me fir months even though I'm not paying they just kept ad up to hit 1000 then they took my web site down that I paid for. I potentially lost 20k each month do to them taking my web site down to retailate against me for non payment I want my web site back and a refund of all money I spent and for this 1000 they claim i owe to be taking off me who runs a ad fir 5 months without payment they did this on purpose then sold my debt collected money on fake debt then have the other debt collector try to collect on fake debt

  Business Response

  Date: 03/27/2025

  Hello ****, 

  We are sorry you feel you did not have a positive experience during your time with Townsquare. After reviewing the timeline of your campaign, it looks like there has been a misunderstanding of services. Your website went live online on 9/16/2024, you cancelled out with us on 11/18/2024. Your account flipped into non-payment in September (meaning you did not make the payment of $499 on your bill date of the 19th), and you account went into double non-payment in October (meaning you now missed 2 payments). When payments are missed, your account is automatically cancelled out, and your website comes down. When signing up with us, it does take time in order to get your website ranking on page 1 - longer than 2 months, which is the amount of time your website was live online. The reason your website was taken down, is because we did not receive payment for the work being done of your website. Although the domain and content is yours, the website does need to be removed from our platform in which your website was being hosted. We are more than happy to transfer your domain and content to your account, and you can use that to put a website up on a different platform. With all of this being said, a refund will not be given as you did not make a payment of $1000, you missed the last 2 months worth of payment (adding up to $999) - which is why you were sent to collections. If you have further questions, please give us a call.

  Customer Answer

  Date: 03/27/2025

   
  I am rejecting this response because: i thought I was only paying 200 250 a month pls email me my stuff back im at ******************** it's been awhile don't remember it being 500. Thk u guys for building the website it is nice just no action at 500 a month how many month do u think it would of recoup my money staying with your company? 
  
  

  Business Response

  Date: 03/27/2025

  Hello ****, 

  I am more than happy to have our tech department send over your content and domain. It typically takes our clients 3-6 months to start getting consistent leads from our services, it can be sooner depending on the population in which you are located. As mentioned, we are unable to refund you any money as you did sign a service agreement for that amount. If you are interesting in downgrading your package price to that $200-$250 a month and continue your services with us, that is absolutely possible. We have a variety of packages and package prices. Our tech team will be in touch with you if they have any questions in regards to your domain transfer.

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:
  
  This is my second complaint on this company they said they were gonna send my data that I paid for to me they never did just lied. I look at there reviews all bad and they only charge me 250 a month he said I was paying 500 a month which is lies. This company needs to be shut down there doing fraud on customers and lying to the ******************** pls look into this so I can start my lawsuit.

  Desired Outcome:     
  I like to be reimbursed for any money i spent i want my data return I spent here i want all my data and a settlement fir lose of income loss
  of my time slander to fine them so they stop doing fraud or close there business I'll drop everything
  
  

  Business Response

  Date: 04/16/2025

  Hello ****, 

  Our team tried to reach out to you in order to discuss domain transfers. Here is the direct line for the tech department, please call them when you are free and they will ensure you get your domain or anything necessary: ************. As far as a refund, as I mentioned in my initial response - you owe us 2 months worth of payments. You were spending $499 per month. You only made 1 payment to us, which was your first initial payment in order to sign up for our services. We created you a website, and did all necessary SEO work. Your account and website were only live online for 2 months before you cancelled out due to missing 2 months worth of payments. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 7th I agreed to hire Townsquare to fix my ****** My Business Profile suspended business issue and build me a new website. I was promised this would be completed by Jan 28, 2025. They also stated they had a direct inside phone number for ****** and in the worst-case scenario they would pick up the phone and solve this. (which ended up not being truthful). Once I gave them access and control I would not need to assist Townsquare in any way. On Jan. 29th my profile was still suspended. They also promised to have a supervisor call me back later that day then the next and so on. Finally, they got Me in touch with their GMB specialist who told me I was on my own with this issue. Next Yownsquare recommended that I delete that profile and start a new profile. This also did not fix the issue. After appealing that suspension ****** stated that my account was now suspended for deceptive content. So I took the parts of the website that Townsquare had written and that they claimed was for the purpose of SEO. So I ran the words through ****** Gemini. Which came back as deceptive. Townsquare decided to state that my HVAC skills were unmatched. ****** says that statement is most likely deceptive as it implies I was the only skilled HVAC tech in my area. Townsquare also stated that we were the best ************ period. ****** wanted proof. There was no proof this was Townsquare wording, not mine. I simply asked for a refund, per my signing up I was promised if I was not satisfied within the 90-day frame I would get a full refund. They denied my refund request. I already had a website I was happy with that I had paid more than I gave Townsquare. But with a *** suspended account. No website is worth anything. I gave them my Illinois state business registration, phone bill mechanical license. everything matched on every document. I also have my letter of good standing in the state of ********. My LLC registration. IRS FEIN documentation. I'm an A- BBB accredited member.

  Business Response

  Date: 03/17/2025

  Hello ***, 

  We are sorry to hear you did not enjoy your experience with TSI. After reviewing your account and listening to your sales call, it does not look like you were given a 90-Day guarantee. We apologize if there was any miscommunication regarding this. That being said, we would not be able to provide a refund as we did create your website and services were rendered. If you are able to provide any texts, or emails where the 90 day guarantee was mentioned, I would be more than happy to discuss this matter with finance!

  Customer Answer

  Date: 03/17/2025

   
  I am rejecting this response because: The call date with promises made was on January 7th at around 11am with ***** ********. Promises included a front page website with 90 days, most importantly that my ****** my business profile would be unsuspended by january28th. The agreement was a package deal.  The statements about having a direct inside point of contact with ****** and that statement being untruthful. Thats were the Trust and partnership ended.  Attached is a screenshot of my website. It states we revolutionize your HVAC system . It also shows equipment that we do not even work on. Townsquare just went their own way with this entire process. I did not get the top part of googles response to this page on the screenshot but it was along the lines of stating potential deceptive content. The reasons are listed on screenshot. Also , ******* from townsquare had agreed to give me one months of refund do to these issues. 
  
  

  Business Response

  Date: 03/17/2025

  Hello, 

  I appreciate you providing more information. As mentioned, when listening to the initial sales call - our representative did not guarantee rankings within 90 days or money back. I am further looking into the *** situation and more than happy to discuss with finance a partial refund - however, you did not pay $900 in total. Your first initial payment was on 1/7/2025 for $300, second payment was made on 2/7/2025 for $300. Your account cancelled before your March billing cycle, avoiding another charge of $300.

  Customer Answer

  Date: 03/17/2025

   
  I am rejecting this response because: it appears I only paid them $600. I am requesting a refund of this amount.

  TS stated they had a direct connection contact with ****** and would be able to get my listing reinstated. This was the basis for me hiring them. 
  I believe this statement was untrue, thus I entered into this agreement based on fraudulent information.

  the services I paid for were never rendered as my *** profile is still suspended.

  
  

  Business Response

  Date: 03/19/2025

  Hi ***, 

  We understand how frustrating this is, and would be more than happy to hop on a call and discuss a potential partial refund. Our company does have a direct line with ****** support, however, it does not guarantee anything within a certain time frame. We are confident we can get your *** reinstated, it can just take some time. As far as services rendered, we did create an SEO optimized website, directory listings, and get you set up with our custom business management platform. Due to that, we are unable to provide a full refund of $600.

• Initial Complaint

  Date:03/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Town square did not follow through with any of the information provided. When designing the website we asked for certain things to be changed and highlighted and it was extremely difficult to get that and even at the end it was not what we wanted. In addition it is nearly impossible to get ahold of anyone. I have been trying to cancel since November and feel I am going to have to go through my bank. I would not recommend to anyone to use this service

  Business Response

  Date: 03/04/2025

  We are so sorry to hear this feedback. We will ensure a team member reaches out to you **** to discuss your account. Regarding the cancel requests, if you can provide any request to cancel that you sent to out team (email, text message, etc.) we would be more than happy to handle the situation.

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my service before my due date and the email did not go through apparently. I then sent another email 3 days after my month started. They stated they are unwilling to prorate my month even though they are not performing a service for me this month. I dont want to and should not have to pay for the whole month.

  Business Response

  Date: 02/27/2025

  Hello, 

  We are sorry to hear you have experienced difficulties with cancelling your services. Please provide us a screenshot of the email you tried to send prior to your bill date and we would be happy to look into the situation.

  Customer Answer

  Date: 03/11/2025

   
  I am rejecting this response because:
  
  

  I sent the email and my computer glitched and never sent it. So i sent it a few days later and now you want us to pay the full amount for 3 days or service. Thats not fair. I was a loyal customer for years and never missed a payment. Please work with me.

  Business Response

  Date: 03/11/2025

  Hello, 

  We are sorry that you experienced difficulties with your email when trying to contact us. Per our service agreement, we require at least 24 hours notice in order to ensure you are not billed. We apologize for your dissatisfaction, however, we are unable to provide a refund as our team followed protocol. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to resolve an issue with Town Square Interactive for the past six months. Throughout this time, I have experienced an extreme lack of competency, accountability, and professionalism from their customer service team. It has been incredibly difficult to get in touch with someone who is knowledgeable and capable of handling my concerns. For six months, I have made repeated attempts to cancel my services and obtain a refund for the months in which I was charged despite not receiving the services I was promised. *********** Interactive failed to deliver on the agreed-upon services, yet they continued to bill me. After months of persistent communication and frustration, I was finally able to reach someone who acknowledged my concerns. At that point, the company had three options:1.Issue a refund for the six months of services I was charged for but did not receive.2.Provide the services they initially agreed to deliver.3.Proceed with litigation.Instead of making things right by honoring their commitments or issuing a refund for the services they failed to provide, they chose the path of litigation. This decision speaks volumes about their business practices and disregard for customer satisfaction.I find this conduct unacceptable and highly unprofessional. *********** Interactive has demonstrated poor customer service, a lack of accountability, and an unwillingness to resolve disputes in good faith. They have neither upheld their contractual obligations nor honored their promises, leaving me with no choice but to escalate this matter further.I am filing this complaint to formally document my dissatisfaction and to warn other potential customers about my experience. I strongly **************** Interactive to reassess their customer service practices and ethical responsibilities. Additionally, I am requesting that they take immediate corrective action by refunding the six months of fees I paid for services that were never rendered.

  Business Response

  Date: 02/26/2025

  Hi there, 

  We apologize for any issues you have experience with our team and would love to turn this around for you. It looks like our representatives have been working with you the last few days trying to provide you with viable solutions - specifically, expanding your SEO locations for better results. If there are other alternatives you are looking for, please tell me. If there was a formal cancel request made where you no longer should have been charged, please provide that as well.

  Customer Answer

  Date: 02/26/2025

   
  I am rejecting this response because: there were 3 solutions presented to TSI.  The first, refund the money, the second, actually provide what they were selling, the third litigation.  This is just prior to litigation.  At this moment the only remedy would be to refund 6 months of service to which I was trying to remedy this issue and nothing has transpired from that.
  
  The resolution at this point is 6 months of refunds or litigation.
  
  

  Business Response

  Date: 02/27/2025

  Hello, 

  We are sorry that you feel our teams efforts are not meeting your expectations. We are unable to provide a refund of 6 months as there was not a cancel request missed. Our team is doing what they can to turn the situation around - however, per the service agreement, a refund is only warranted if you request to cancel and we do not fulfill that request. 

  Customer Answer

  Date: 03/01/2025

   
  I am rejecting this response because:
  This is the incorrect. Ive been trying to remedy this issue for the last 6 months and its taken months to finally speak to someone. 
  

  a lot of my messages were ignored and promised calls and remedies. Nothing. 
  

  the 6 month request is fair since Ive been requesting a cancellation for the last 6 months. 

  Business Response

  Date: 03/11/2025

  Hello, 

  As mentioned in my previous response, if you had a cancel request 6 months ago - please provide this. For example, screenshots of email, texts or dates of phone calls so I can look into this situation and then take proper action.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel this service multiple times and they keep taking money out! They refuse to refund my money.

  Business Response

  Date: 02/05/2025

  Hi! We are sorry if you have experience any difficulties with our team. After searching for your account, we could not find a business associated with this name, email or phone number. Please provide your full business name, business email and business phone number so we can properly execute a solution!

  Customer Answer

  Date: 02/05/2025

   
  I am rejecting this response because:

  The business name they should be looking for is ******* Landscaping. 

  
  

  Business Response

  Date: 02/05/2025

  Hi, 

  I was able to locate your account and pull the calls from the last few months. One of our representatives downgraded your package price from $300 to $149 on 12/02/2024. Your reoccurring monthly bill date was on the 21st of every month, so this downgrade took place prior to your December bill. On January 23rd 2025, another one of our representatives spoke with the owner regarding your cancellation - where your account was then put into pending cancellation (meaning it would not longer be charged). This cancellation request took place 2 days after your bill for the month. Per our service agreement, we require at least 24 hour notice prior to your next billing cycle to ensure you do not get billed. We would not be able to provide a refund of $600 for two reasons, firstly your account was paying $149 per month for the last 2 months - not $300 per month. Secondly, since we received the cancel request after your bill date, we can not provide the refund. 

  However, if you have any written communication / specific call dates where you requested to cancel prior to January 23rd (specifically before your bill date of the 21st) I would gladly look into this request and provide a refund if warranted!

  Customer Answer

  Date: 02/05/2025

   
  I am rejecting this response because:
  I had spoken to someone in December and they were going to downgrade and said they would call me to confirm I wanted to continue before the next billing cycle. No one had called. This is why **** had called on 23rd of Jan requesting a refund and to confirm cancelation. This is 2 days after billing cycle and I have requested and confirmed cancelation as of now for the account. Can you at least refund for the 150 you took out since I will not be using your services? 

  Business Response

  Date: 02/19/2025

  Hi *******, 

  I have forwarded all of this information along to our finance team to see if we can get the refund of $150 submitted. Please call our office directly to speak to a representative if you have further questions.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Townsquare Interactive over $750 to bring in traffic to my business towing. Once I paid my initial fee $350 they attempted to charge me another $350 before my page or any clients got in touch with me. I told them I would like to cancel because it makes no sense that I pay more money and I havent gotten a call. December they reached out to me via phone call and asked how everything was going. I then asked to cancel because I havent gotten a call and I would rather not keep going on without receiving anything from my money. I then get a call in January saying that I owe. I told them again that *** already canceled. They then tell me they will look to see if I canceled. I get a call back saying that theres nothing about me canceling and this will go into collections. I feel that this is robbery because clear I was unhappy with the service from the beginning. They promised to get me calls and didnt get me anything. Now, they want to put an account in collections that should not have been up in the 1st place. This company just lies and prolongs the situation so they can get more money out of you.

  Business Response

  Date: 02/19/2025

  Hi There, 

  We are sorry to hear you did not like our services. The way Townsquare works, is we create the websites and get you set up with the ultimate online package, however, you will not see a return right away. Search Engine Optimization takes time to get you ranking online and allow others to find you. Our payment services are a monthly subscription. You can cancel with us anytime as long as it happens prior to your next billing cycle. 

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** has ripped off several Homeowners by tacking on outrageous fees and attorney's fees to delinquent HOA payments starting at for being just one month behind! THEN sending out threatening letters of "NOTICE OF INTENT TO RECORD A STATEMENT OF LEIN". They lock you out of your account just after 15 days from the 1st of the month, charge you a $15.00 late fee, a $100.00 Delinquent Processing Fee THEN $400.00 in attorney's fees!!! All for being late on a $83.20 payment!!!! Please read attachments! I speak for every Homeowner in our community when I state that this is a tragedy that is being imposed on our community.

  Business Response

  Date: 01/28/2025

  Hi ********, 

  We are sorry to hear any struggles you have had within your community - however, we are a ************************* based in *********, ** that creates websites for small businesses. We have no correlation to housing communities, HOA fees or anything related to this. We think you may have gotten our name confused with your community. We wish you the best of luck in resolving this situation!